b'50 SFOINFO TECHNOLOGY necessarily be successful or innovate inmaximum capacity of 72 to 73 millioncontinually evolving program that can isolation, she says. Employees havingannual passengers by 2030. This begsadapt to the airports changing needs and that exposure to the vendors, speakingthe questions: What can the airporthelp staff deploy new systems effectively. out about their ideas and having thedo now to prepare? and How couldWe want to ensure that technology is not opportunity to network, really establishestechnology help? purchased in silos, because data stays in us as a knowledge hub moving forward After assembling those components,its silo and then after a while it becomes which is really exciting from a technologythe airport finalized its Technologya technical debt, Hindiyeh says. Centrally perspective.Improvement Program (TIP) in Januarymanaged technology offers centrally 2025. By nature, it is meant to evolve,managed databases, which can then be Opening the Playbook but the initial version includes a roadmapused to improve operational efficiency. The airports first step to organize Techfor the next three to five years thatData is the most important digital Day was formalizing its technology vision. is validated across the airport andasset of an airport, emphasizes Staff examined about 40 businesssupported by executive leadership.Hindiyeh. Through data, you can start to users across multiple airport departmentsKey focus areas are: not only optimize your current operation, to better understand what their infrastructure enablement, but start to have a vision into the future, requirements are and what they plan toand start to predict your operations and achieve in the next three to five years, augmenting the guest experience, how you can address the challenges that or more. We also looked at the future technology upskilling, and you might face and manage your assets strategy of the airport and coupled that cybersecurity enhancements.accordingly. with the known constraints of the airport,The Technology Improvement ProgramInfrastructureespecially upgrading Hindiyeh explains. For example, SFOis designed to be a system-wide andor optimizing existing infrastructureis is landlocked and expected to reachalso critical, he adds. Project Next Gen May | June 2025AirportImprovement.com'