b'Janitorial staff received extra training to help preparefor increased guest traffic during Super Bowl week.Reliable solutions for your airport project.PHOTO: LOUIS ARMSTRONG NEW ORLEANS INTERNATIONAL AIRPORT JANITORIAL DEPTpeople who worked in the airport, MurrayTraining emphasized that the airport is recalls, noting that management was quickvisitors first impression when they land to thank frontline janitorial staff for theirand the last before they fly out. This is speedy responses.how theyre going to judge New Orleans, The department also modified its useMurray explains. Customer service was of Restroom Alert, the system that allowsjust a huge part of this for everybody. guests to report maintenance issues.His program for supervisors addresses Personnel adjusted the notification systemhow they should engage with employees to ensure notifications were receivedthroughout each day. That training began quickly so issues could be resolved in in mid-2024, so effective communication real time.could become second nature before Super Management used the ConnectTeamBowl week in February.platform to monitor cleaning performanceSupervisors are instructed to begin throughout the day and verify that assignedeach shift by greeting employees and tasks were completed on schedule. Beforechecking on their well-being. Within the Super Bowl week, workers performedfirst hour, they are also expected to ask deep cleaning in concessions areas,team members a key question: Do you restrooms, etc., to provide a fresh start tohave everything you need to succeed? the week-long event. This is designed to foster a sense of accountability and create a supportive, Training for Service Challenges proactive workplace culture. Including Many travelers attending the big gamethe phrase to succeed encourages would arrive at the airport exhausted and/ employees to take ownership of their or irritable, and some even slept overnightperformance, Murray explains.You can rely on EJ in the terminal to avoid expensive hotelAfter the initial check-in, supervisors areto provide reliable stays. Thinking ahead, the airport providedcounseled to have four more interactions employees with customer service training towith each employee, every day. Murraysolutions for your handle this unique dynamic with empathyreports that establishing the routine ofnext airport project.and professionalism.regular engagement helped employees Murray created a curriculum specificallycommunicate comfortably with their for janitorial workers. Content includedsupervisors (and vice versa) during the scripts for what they should say toextra stressful Super Bowl week.customers and each other, with translated versions for staff with limited EnglishSolid Stats Learn more at ejco.comproficiency.A variety of stakeholders pitched in to helpor call 800 626 4653prepare for the demanding stretch. AirlinesMade in the USAAirportImprovement.comMay | June 2025'