b'OPERATIONSHSV21were using different symbols for the same thing, such as nursingWhen advising HSV, Gresham Smith underscored the need for stations and handicapped signs, Flowers laments. coordination and collaboration among airport groups responsible Next, the design team leveraged Gresham Smiths experiencefor the various communication methods: The Wayfinding at other airports and applied a set of guiding principles the firmCommittee for visual elements; airport staff and Information has developed over the years to specific wayfinding issues in allDesk volunteers for verbal communication; and multiple airport public areas at HSV. Key objectives were providing solutions thatdepartments for virtual communication via touchscreen displays, will ultimately enhance customer safety and providing informationdynamic information boards/video walls, website content and to customers in an easily digestible format, exactly when and wheresocial media channels.they need it. Park notes that when changes are implemented, The airports subject-specific master plan also emphasizes the passengers will be equipped with the knowledge they need tofour Cs of wayfinding:enjoy a more efficient and less stressful experience throughoutContinuityPark explains that each decision point for guests each segment of their journey.is essentially a link in the airports wayfinding chain. If guests reach a decision point and the information they need is missing or Foundational Strategiesunclear, the wayfinding chain is broken. This can cause confusion The consultants design and wayfinding team was guided by anand undermine confidence in the rest of the wayfinding system, he Airport Cooperative Research Program (ACRP) survey of 1,000adds. international travelers that highlights the importance of visual, verbal and virtual communication. Respondents ranked static signage,ConnectivityAirport wayfinding and signage systems are landmarks and intuitive building layouts (visual elements) as the mostalso analogous to a spider web, where every strand of the web important aspect of wayfinding, followed by direct communicationis connected. Gresham Smith encouraged HSV to consider how with staff (verbal). The third-most import factor (virtual) starts beforemaking changes to one part of its wayfinding system will affect the travelers arrive at the airport, with social media and pre-trip planningrest of the system. on the airport website, and continues onsite with check-in kiosks,ConfirmationIdentification signage helps assure guests that flight information displays and dynamic/interactive signage. they have arrived at their desired destinations within the airport. HEICO-LOCK WEDGE LOCK WASHER BOLT SECURITY SYSTEMSFAA Approved Solutions for Your AirfieldStandard wedge lock washers and Combi-Washers from HEICO-LOCK: Keep your lights secure Reduce maintenance headaches Eliminate risk of FOD Keep costs downAsheville Regional Airport Terminal Modernization and Expansion Asheville, NCWWW.HEICO-LOCK.US888.822.5661AirportImprovement.comOctober 2025'