b'OPERATIONSLAX55 operations subject matter expert;organizations internal knowledge and provide consistent supportfacilities subject matter expert;and expertise. We benefit from driving it internally, with expertiseI T and safety/security subject matter expert; that is customized to our airport, Christensen explains.Familiarization, induction and training manager; Having an in-house team can also allow better integration withtrials manager; other airport divisions and stakeholders. Project delivery andmobilization and move subject matter expert; operational readiness are two sides of the same coin, Price says. You have someone delivering the project, but then you needadministrative manager; andsomeone to help deliver that to the people.scheduler.Our focus is to make sure everything we do is getting the As Sarullo describes it, team members act as advocates tostakeholder operationally ready, Sarullo adds. That entails ensure every stakeholder has a seat at the table. From concept tofamiliarizing them with a project from the beginning, getting their planning and design, through construction and post-construction,input for the design and making sure they understand how its subject matter experts become critical participants in thegoing to work and be received for the current operation. successful deployment of an asset because they will ultimately receive the facility or system.The ProcessFor project delivery teams, their sole purpose is to keep workAccording to Sarullo, the time invested in a typical project breaks moving on schedule and on budget. Integrating the needs ofdown to roughly 25% for planning, 20% for design, 45% for a stakeholder sometimes presents challenges, Price explains.construction and 10% for closeout. And while the cost varies, ORAT Thats where we come into make sure theyre always fullyservices usually account for about 0.6% of a projects budget. represented as we go through each phase of a project. Price says the AOR team is guided by four principles: people, Because it is an enterprise team, the AOR Division is ableprocesses, systems and facilitiesall the aspects that need to be to work on multiple projects at the same time, build on theaccounted for to ensure a successful opening and beyond. Meet us at ACI-NA WorldDelivering Smarter, More Harmonized,Operations for your AirportOctober 25th-28th 2025Toronto, ONVisit usat Booth1402to learnmoreAirportImprovement.comOctober 2025'