b'22 HSV OPERATIONSinformation that requires frequent updates are more likely to trust the information coming from a digital source, he adds. Determining the preferred display technology for specificspace LCD flat panels or direct view LEDs (DVLED)is a big part of the digital strategy at HSV. Park explains that LCD flat panel displays are preferred when high resolution is required for up-close viewing, while large-format video walls that will be viewed from a distance are better served by DVLED technology. In general, large displays can have a dramatic visual impact; at HSV, they also help reflect the regions high-tech industries. Not surprisingly, the airport uses a mix of both types. The flexibility of digital systems allows it to communicate crucial information inside the terminal, at the curbside, along roadways and in the parking garage. Arora Engineers worked as a subconsultant of Gresham Smith on the coordination and design of HSVs digital display strategy. We examined passenger flow and potential congestion points, and then offered guidance, says Heath Kolman, vice president of the Special System Practice for Arora. We reviewed all the displays in the terminal as well as curbside, the parking garage and entrance roads. Then we made suggestions on what types of monitors should be used, and where to put them.Naturally, the project required close collaboration with HSVs Information Technology staff. In most cases, they already had equipment hardware that could accommodate new software, if upgrades were needed, Kolman continues. When New garage signage was one of several improvementssoftware upgrades required new hardware, recommended by Gresham Smith.Arora recommended specific systems.HEATH KOLMANArora also evaluated existing electronic video information display systemsthe Flight Information Display Pairing each directional sign with a corresponding identification signSystem (FIDS), Baggage Information Display System (BIDS) and is an underlying strategy in the HSV plan. Gate Information Display System (GIDS)and determined that ConsistencyPark emphasizes that consistency is theassociated software will not need to be changed. backbone for all aspects of wayfinding. From the momentMore Work Aheadpassengers enter the airport until they board their plane,Implementation of the wayfinding master plan that HSV approved in information must be on target and presented in a consistentMay 2025 will continue throughout this fall. Once again, the airport manner. This applies to spoken words, written directions/signage,hired Gresham Smith; and its personnel are currently preparing and content on the HSV website and other virtual systems. detailed construction documents that specify the size, design, Together, the four Cs are fundamental principles for deliveringmaterials and quantity of new signage and monitors, along with the right information at the right place. exactly where each should go. The project team expects to finish final design plans and complete preliminary construction in early 2026.The Dominance of DigitalLike many other airports, HSV uses digital displays to deliverAs before, Gresham Smith hired Arora as its subconsultant for frequently changing information in real time. Park notes thatthe display elements. building such elements into the wayfinding system provides HSVThis work includes firming up the final design of specific signs, with operational flexibility that delivers a high level of service to including location and mounting requirements, Kolman says. We its customers.are doing all the specs, including font, size and pixel pitch. WeThe consultant suggests using digital systems for contentexpect to finish by late 2025.such as the location of concessions on maps, and rotating airlineThe airport plans to hire installation contractors by summer positions in the ticketing lobby or curbside. Customers seeking2026 and finish construction by the end of 2026.October 2025AirportImprovement.com'