When Christina Cassotis arrived at Pittsburgh International Airport (PIT) in January 2015, the Midwestern airport was a lean and scrappy version of the once-bustling US Airways hub it used to be. With only 37 nonstop destinations on the airport’s flight information boards, Cassotis was determined to make her mark.
During the last decade, Dallas/Fort Worth International Airport (DFW) has amassed a host of awards for its eco-friendly programs. One recent accolade both punctuates and encompasses the entire lot: carbon neutrality, as recognized by the Airport Carbon Accreditation program of Airports Council International.
To continue supporting high levels of general aviation and military activity, Troy Municipal Airport at N. Kenneth Campbell Field (TOI) completed a bevy of requisite steps to begin the extension of its primary runway. Permits and land were acquired, the site was prepped and new pavement was installed.
Until recently, Nan Walsh was concerned about the “security of the security” at Lakeland Linder Regional Airport (LAL), a Part 139 facility in a particularly lake-dotted portion of central Florida. As assistant director of LAL, Walsh felt that the dated, stand-alone security system the airport had been using had “reliability issues.” And that was putting it diplomatically.
As international traffic increases and upscale overseas airlines begin to extend their first-class service beyond the cabin doors, San Francisco International Airport has taken notice-and action. In March, it launched the one-year pilot of a paid concierge service for passengers traveling on any airline, in any class of service.
With a $6 billion renovation and expansion program getting underway at Hartsfield-Jackson Atlanta Int’l Airport (ATL), passengers are already enjoying tangible improvements. Early efforts focused on one of the most sought-after customer amenities: a comfortable place to sit down and plug in cellphones and laptops.
Between international turmoil, nationwide security challenges and the headlines that invariably follow, Philadelphia International Airport (PHL) is implementing an autonomous security master plan. As security manager at PHL, Renee Tufts is accustomed to playing in the big leagues. If a security incident occurs at a small, rural airport, news may trickle around the nation or industry; but if a similar issue occurs at a large airport, the floodgates swing wide open, Tufts explains.
PortsToronto has gone to great lengths – and depths – to provide passengers with better access to Billy Bishop Toronto City Airport (YTZ) by building an underwater pedestrian tunnel between the island airport and Canada’s largest city. Airport officials call the walkway a “game-changer for operations and customer service” and consider it YTZ’s new primary access route.
As TSA continues on pace to break its all-time annual record for firearms collected at checkpoints, guns continue to aggravate security efforts at U.S. airports. But the problems don’t end with the recovery of wayward weapons at passenger screening stations.
In addition to the standard noise abatement challenges all airports face, Denver International (DEN) has an additional layer of complexity: a stringent noise compliance agreement with its county that dates back to 1989. Each of the agreement’s 101 points includes a $500,000 annual penalty; so noise infractions could potentially cost DEN more than $50 million every year.
An emphasis on sustainability helped land Cofely Services a $21 million, five-year facility management contract as a strategic partner overseeing the Consolidated Rental Car Center at Hartsfield-Jackson Atlanta International Airport (ATL).
When Thella Bowens transitioned operation of San Diego International Airport (SAN) from the Port of San Diego to the San Diego County Regional Airport Authority a dozen years ago, one of her goals was to create a “world-class organization.” Including all types and sizes of businesses in the organization’s massive infrastructure projects and everyday business is one of the ways SAN continues to work toward Bowen’s sky-high goal.
The 150,000-square-foot extension of Terminal 5 at John F. Kennedy International Airport has JetBlue Airways all over it – literally and figuratively.
Crime is down at the world’s busiest passenger airport, and its “top cop” credits increased visibility of enforcement methods for much of the positive change. Specifically, Hartsfield-Jackson Atlanta International Airport (ATL) experienced about 12% less crime last year vs. 2013. Larceny, in particular, dropped 34%. Maj. Lane A. Hagin, commanding officer of the Atlanta Police Department Airport Precinct, attributes improvement in both areas to a more conspicuous policing presence throughout the facility.
George Speake lightheartedly refers to Orlando Sanford International Airport (SFB) as the "home of gopher tortoise condos." But the long, deep burrows he jokes about are located within the Florida airport's runway safety area; so they actually...
Inspiration can strike anywhere, anytime - if you're paying attention. An idea for improving customer service (and possibly increasing concession revenue) came to Joe Lopano, chief executive officer of Tampa International Airport (TPA), while eating lunch with his...
To better define future pavement needs and to establish more effective asset management strategies, the Houston Airport System recently completed an assessment of 100% of the runways and taxiways at three locations: George Bush Intercontinental Airport, William P....
When Emilio T. González, Ph.D., assumed duties as director of the Miami-Dade Aviation Department last spring, he was greeted with an inordinate amount of complaints about ground transportation at Miami International Airport (MIA). "I was getting a lot of...
Steve Guthrie, airport security coordinator at Friedman Memorial Airport (SUN) in central Idaho, will be the first to tell you that small general aviation airports must contend with the same TSA directives as the largest commercial airports. Guthrie will also be the...
In an ongoing effort to improve the arrival process into the United States, the recent installation of Automated Passport Control (APC) kiosks has proven to be a “game-changer” at Chicago O’Hare (ORD) and a handful of other international hubs...
Following in the successful footsteps of U.K. airports that fundamentally changed the way patrons park, Vancouver International Airport (YVR) has introduced pre-booking options that have already doubled its online parking reservations. factsfigures Project: Online...
Green Bay, WI, is known to "bleed green and gold" for its beloved National Football League team, the Packers. But the local airport adds a little silver to the city's color palette as well. The new aircraft rescue and firefighting (ARFF) facility...
With a sizable portion of airline travelers working to reduce their size, airports across the globe are responding with everything from calorie-conscious concessions to in-terminal workout facilities. In North America, Detroit Metropolitan Wayne County Airport (DTW)...
Miami International Airport (MIA) has provided news, weather and stock market updates to visitors in gate holdrooms via the CNN Airport Network for roughly two decades. Airport officials have long realized that the service wasn't serving one of MIA's dominant...
factsfigures Project: Food Truck Pilot Program Location: Tampa (FL) Int'l Airport Area Serviced: Cell Phone Waiting Lot Service Schedule: Weekdays 11 a.m. - 3 p.m.; Saturdays 10 a.m. - 4 p.m. Offerings: Menu items change daily; options run the gamut from burgers...
