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AirportImprovement.com      September 2026
CONCESSIONS 
JFK 
Changes that improve both form and function include the 
removal of moving walkways to create soft seating areas, and 
increasing the availability of comfortable and functional spaces for 
passengers to work or unwind, Carter adds. 
Offering a variety of seating options throughout the terminal 
creates a comfortable, inviting and flexible environment for families, 
solo travelers and business travelers alike, Mandel agrees.
A digital activation area known as The Show adds opportunities 
for unique passenger engagement. Strategically located along 
a high visibility corridor with clear sightlines from the TSA Great 
Hall and directly across from The Boroughs Food Hall, The Show 
is designed for retailers and brands to bring their stories to life in 
vibrant, immersive and engaging ways. 
The LED screen is roughly 13 feet wide and 7 feet high, 
and is activated for experiences like early morning sound 
baths, interactive pop-ups, music performances or communal 
celebrations like watching the Knicks clinch the 2026 NBA 
Championship and this summer’s FIFA World Cup. Carter 
describes The Show as a true activity hub within the terminal. “It 
has unlocked our ability to activate and connect with passengers 
that we have only dreamed about in the past,” he raves. “It was 
incredible to see this area come to life.”
Uplifting Support
Initiatives and partnerships designed to help lower barriers for local 
businesses to enter the airport retail environment are broadening 
the concessions lineup in Terminal 8. ASUR’s Accelerator Program 
offers short-term leases (one or two years) that give operators the 
opportunity to “try their hand at airport concessions and see if it’s 
really a fit for them,” he explains. “We work with them constantly to 
improve their sales and understand airport operations.”
The Institute of Concessions, part of the umbrella JFK 
transformation program, is a specialized training and support 
program launched in 2023 by the Port Authority intended to 
increase the number of local and diverse airport concessionaires. 
Providing technical assistance, fostering joint ventures 
between established brands and local operators and, in some 
cases, offering innovative leasing opportunities benefits the 
airport, local businesses as well as the passenger, Carter relates. 
“Much of what makes New York incredible is the small and local 
businesses, especially here in southeast Queens.” 
Mandel says the multi-pronged approach uplifts the community. 
“[ASUR takes] great pride in nurturing and supporting businesses 
to get them up and running in this new setting,” he observes. 
“That is very different than the street world that they come from.” 
Five graduates of the Port Authority’s Institute of Concessions are 
operating in Terminal 8 through licensing deals, product placement 
and joint venture partnerships: BKLYN BLEND, Rincón Salvadoreño, 
Harisa Hot Honey, Beautiful Amore Skincare and Neir’s Tavern. 
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