16 TERMINALS May | June 2026 AirportImprovement.com YHU the airport’s unique business model, 100% of workers are YHU Terminal employees—from ground handlers, fuelers and deicing crews to parking attendants, curbside staff and catering workers. Having employees directly on the YHU Terminal payroll provides more control over operations and the passenger experience than using contracted workers, and ensures a “superior staff,” says Roberge. “They feel that they’re part of a family.” Leaders at YHU Terminal believe this structure will decrease employee turnover, increase employee engagement and produce a higher level of customer service. Employees will be cross- trained for efficiency and to keep the focus on passengers. “Our employee culture is about customer service,” Roberge says. As a private business, YHU Terminal will be attractive to airlines because leaders can act and react nimbly, he adds. “We have a different way of operating and we can be more competitive,” Roberge concludes. “We have the space, and we have a beautiful terminal that will raise the level of quality flights and create a lot of economic development in Quebec.” SCAN HERE TO LEARN MORE APRON LIGHTING SOLUTIONS ©2026 Musco Sports Lighting, LLC - ADLAL26-4 LAX Terminal 4 Los Angeles, California Myrtle Beach International Airport Concourse Expansion and Modernization PHOTO: NORDET & CO. FOR YHU TERMINAL Commercial service in the new terminal is scheduled to begin June 15.
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