Picture this - A driver returns 
to their vehicle after a trip. 
There’s damage but no note, 
no witness, no clear answer, and often 
no resolution. For many airport operators, 
this scenario is all too familiar. 
While airports make significant 
investments to enhance safety and 
visibility inside terminals and at security 
checkpoints, parking facilities - where 
a passenger’s journey begins and ends 
- often remain overlooked. Commonly, 
garages operate with far less oversight 
than any other part of the airport.
According to research by the National 
Safety Council (NSC), parking environments 
are a hotspot for low-speed incidents. 
With confined layouts and both 
pedestrians and vehicles constantly 
moving throughout, these spaces 
naturally create conditions that breed 
minor collisions. 
Without clear video evidence, even 
routine incidents can become time-
intensive problems. Operators are 
left navigating inconsistent witness 
accounts, manually reviewing limited 
footage (if footage exists at all), and
managing customer frustration without 
definitive proof of what occurred. Over 
time, these small disruptions add up, 
straining staff resources, increasing 
liability, and hurting the overall 
passenger experience.
The solution is better visibility.
“Operators need certainty,” says 
Jeff Sparrow, Director of Sales, North 
America, TKH Security. “When operators 
can verify events, claims are resolved 
quickly, time and resources are used 
efficiently, and customer trust is 
strengthened.”
Today’s smart parking solutions allow 
operators to experience an overhead view 
of activities in and between parking 
spaces, capturing real-time HD video of 
all monitored spaces. This level of detail 
eliminates ambiguity and dramatically 

reduces the time required to investigate 
and resolve claims.
Parking is the beginning of the airport 
experience and a critical component 
of its overall risk profile. As passenger 
expectations rise and efficiency 
becomes increasingly important, the 
ability to manage and monitor parking 
environments effectively is essential.
Improved visibility delivers measurable 
benefits: faster and more accurate 
incident resolution, stronger support for 
claims and investigations, and reduced 
liability for the airport and parkers. 
“Our HD camera-based parking 
guidance system with Park Surveillance 
gives operators the visibility they need 
to resolve incidents quickly. And for 
travelers, it’s simple: After a long trip, 
they don’t want paperwork,” continues 
Sparrow. “They want to go home. Knowing 
their car was monitored and footage is 
available if they need it is a game changer.”
Unseen and unverified incidents in the garage have major consequences for operators.
Visit the website or email us 
at info.us@tkhsecurity.com 
to learn more about the Park 
Assist Solution, an automated 
parking guidance system.
Parking Facilities: The Blind Spot
in Airport Safety Strategy
May | June 2026      AirportImprovement.com
HD video evidence of incidents to increase 
operational efficiency and reduce liability.

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