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PASSENGER EXPERIENCE  
May | June 2026      AirportImprovement.com
YHZ
wear a pin or lanyard with bright yellow sunflowers, guests 
can subtly signal airport employees that they may require 
additional support. 
• The Aira App allows travelers who are visually impaired to 
connect with trained professionals on a smartphone for on-
demand assistance with visual information or real-time help 
navigating the airport.
• Hearing loops were added in key areas of information 
exchange, including check-in and information desks, 
counters at boarding gates and board rooms for passengers 
with hearing loss or who use hearing aids. 
• Visual fire alarms were installed in all staff and public spaces, 
and American Sign Language was added as an option to the 
Language Line translation app used by Stanfield Wayfinders 
and airport employees.
• Several enhancements for passengers who are visually 
impaired or low-vision include tactile markings on permanent 
room identification signs, tactile attention indicators at the 
top of all stairs, and color contrasting strips along the edge of 
each stair tread.
Garand, who led many of these initiatives, was so engaged 
with the process of viewing design through the lens of 
PROGRAMS WITH PURPOSE.
FUTURES WITH PROMISE.
ENGINEERING | TECHNOLOGY | MANAGEMENT | AVIATION
RISE
ABOVE
*See vaughn.edu for details on the guarantee and outcomes data. 
Are you ready to rise above? 
Our industry-driven programs in engineering, technology, management 
and aviation don’t just prepare you for a career—they help you secure 
one. With 97% of graduates becoming employed or continuing their 
education within one year (77% landing jobs in their fields), this is where 
your future begins. And that’s a guarantee.*
To learn more about the programs 
we offer, visit vaughn.edu.
Hearing loops are located at ticketing counters, gate 
desks and in other key areas.  

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