47
AirportImprovement.com      October 2026
INFO TECHNOLOGY 
BLI
Rodriguez also initiated discussions 
with Veoci, and together, they began 
the painstaking task of completely 
overhauling the airport’s software system. 
“I wanted a fully automated system that 
could be used by anyone on our staff,” 
he explains. “For example, a person in 
our Airfield Operations Department would 
be able to take their tablet out into the 
field to investigate an issue and input 
data in real time, instead of going back to 
his office and using a computer there.”
One of the suggestions Veoci 
developed was a system of color-coded 
icons. Before employees log in to a given 
form, they see a red dot. After they log 
in, the icon turns green. “This system 
made it easy for managers to know if 
someone had completed an inspection 
or not,” Rodriguez explains.
Automating and standardizing the 
plethora of forms that Airfield Operations 
staff regularly use was a top priority. 
“We went through every form with Veoci 
personnel,” says Rodriguez. “With our 
new system, we now know deadlines in 
which every report has to be submitted. 
This was especially useful concerning 
contracts with outside vendors. We set it 
up so that when a contract is six months 
away from ending, we are notified.”
The airport also changed the brand of 
tablets it uses. Airfield personnel had been 
using Samsung tablets to input data since 
2017 and Veoci software since 2018. But 
the tablets were apparently hard to use 
and didn’t work well with Veoci’s original 
software. Sometimes, employees gave up, 
went inside and logged in from a desktop 
computer instead. Rodriguez reports that 
the Apple tablets BLI switched to are 
working much better for staff.  
No Extra Cost for Upgrades
Rodriguez emphasizes that the software 
upgrade did not cost the airport a 
dime. “Since we already had a contract 
with Veoci, they agreed to make these 
changes for free,” he says. “We certainly 
appreciated the extra effort they put in 
during this project.”
That effort included hours each 
week in virtual meetings, reviewing and 
revising forms with airport personnel. 
Revised forms that required verification of 
completion from government agencies, 
such as the FAA or the Washington 
State Department of Transportation, 
were promptly sent to the associated 
agencies for approval.  

View this content as a flipbook by clicking here.