b'SECURITYSPECIAL REPORT DEN 35customer service have been top priorities throughout the project. To augmentPHOTO: DENVER INTERNATIONAL AIRPORTits digital signage, the airport uses volunteer ambassadors to help guide guests throughout the terminal. During spring break and other significant holiday periods, DEN ramps up both volunteer and paid staffing. We find opportunities to make sure were communicating clearly with passengers, says Crane. Were starting to see that passengers are becoming very aware of the West Checkpoint and want to experience it themselves.Sheehan, who has experienced the checkpoint as a ticketed passenger, is complimentary about the new screening process. Passengers can really move very quickly through it even on peak days, he reports.But Sheehan hasnt completely closed the book on the project. Its a brand-new checkpoint, and Im confident that as our federal partners get past the learning curve, it will speed up the process and improve wait times. TSAs Jensen also sees the West Checkpoint as a work in progress. This is a massive project that is new for the officers, too, and well continue having team dialogue moving forward, he says. With the remaining elements of its Great Hall Program scheduled to be finished by the end of 2027, DEN is preparing for even more growth. The sleek new checkpoint is We have to build for 125 million passengers, not just 100, designed to accommodate up to says Sheehan.200 passengers per lane per hour. KEEP TSA CLEAN WITH OUR LIQUIDS DISPOSAL COLLECTION A CTUR E D T RY L E AF SU I N U DN T D NIA H N GM E IU L AS E TI M SA D Ewww.ex-cell.comAirportImprovement.comMay | June 2024'