b'INFO TECHNOLOGYHDOT 81implementation, the company also offers free online training andinspections into the platform and has added new modules to boot camps for client administrators. We can build it for them, butsupport other programs and teams. The platform is particularly obviously we want to teach them how to maintain it and also buildeffective for HDOTs Environmental Section because it supports their own additional processes, Nguyen explains.task assignment, tracking and completion, which helps teams at Outside consultants specializing in computer programmingmultiple airports maintain standard processes and information.and geographic information system (GIS) mapping assistedWhen developing modules, the HDOT Environmental team HDOTs Environmental Section with setup and continue tocustomized various aspects. It created rooms within Veoci support subsequent modifications. These consultants alsofor each of the 15 airports, implementing workflows, data received instruction and feedback from Veoci.management and program management for project managers. Once the initial modules were built, the company trainedIf you dont have a good imagination, and you dont ask all the team members who would be using the platform for day-to-dayright questions, then you might not get a product that can do purposes. We teach them how to use the system, where toeverything that its capable of, Paquette remarks. navigate, how to pull up inspections, how to pull up records, howThe degree to which a team benefits depends on the time and to filter things, create reports, and so on, Nguyen comments.effort invested, Paquette adds. If the workflow and information Veoci also provides documentation based on each airports specificyou need is more complicated, you have to tie a lot of different platform to help answer common questions that crop up later. aspects together. You have to keep at it, adding and building.The software includes mapping capabilities, which are crucial Implementation and Use for tasks like tracking inspections in real-time and reviewing Prior to launching its new platform, HDOT participated in webinarssubsequent reports. The system also helps track assets, such as to see how other organizations use their respective versions oftanks and hazardous waste storage units, with unique identifiers the Veoci system. This helped team members consider how theyfor inspections and locations. might put the online tool to use. It gives you the ability to visualize what you want to do and where you want to go with it, PaquetteHDOT builds and customizes forms and workflows as needed remarks. If you dont have that visualization, then youre not goingfor the Environmental Section and other teams throughout the to end up with an end product that is useful for you. Veoci, in turn, assessed each airports operations and advised how to best build modules within the platform. Drawing from its experience at more than 100 airports throughout the world, the company incorporates best practices from facilities already using its system. Some things are standardized, like the airfield inspection, and are easy to copy for each airport, Nguyen explains. But overall, every airport has a unique solution for them that we create. His team prioritizes adaptability to ensure that the platform aligns with each airports specific needs. Well adapt the system to you, rather than vice versa, emphasizes Nguyen.When HDOTs Environmental Section asked questions about implementation, Veoci personnel tapped their case files from building modules for other airports. If you didnt have someone that had that experience, you wouldnt know what you could do, Paquette says.Veoci helps scope and build what clients need/want the platform to do. For example, it worked with the Environmental Section of HDOT to implement the statewide environmental compliance program into the digital system so department personnel can run inspections, maintain records and meet requirements. Were in all different kinds of industries [healthcare, higher education, utilities, etc.] because our system is flexible, Nguyen notes. Users are able to build whatever they want to build inour system. Since introducing Veoci to state airports in 2019 for environmental programs, HDOT has incorporated tenant AirportImprovement.comMay | June 2024'