10
TERMINALS  
July | August 2026      AirportImprovement.com
SAT
When no one was happy with the initial options, two other 
shades were applied before designers made their final choice. 
“Ultimately, Terminal C is going to benefit because we had the 
opportunity to see what [the paints] looked like in a real-life, full-
sized environment,” Trupiano notes.
The project team for the ground loading facility benefited from 
the iterative process, too, because workers there could immediately 
roll into painting the remaining columns with the approved color.
Other design choices were made further in advance, including 
the decision to futureproof the ground load facility for when 
airlines are eventually reassigned to new, yet-to-be-built gates. 
For example, the U.S. Customs corridor was fabricated for 
easy subsequent removal. This will help SAT convert the space 
into a 100% domestic facility after a new Federal Inspections 
Station is ready in Terminal C.
“Everything we did was to make this building flexible and 
usable going forward,” O’Krongley remarks.
Ready. Set. Go.
Such flexibility is a direct byproduct of careful planning. Under 
the direction of Program Manager Rich Stinson, SAT uses a 
thorough Operational Readiness, Activation and Transition (ORAT) 
program. These efforts are closely assisted by Jacobs, a technical 
professional services firm headquartered in 
Dallas with clients around the world. 
Elizabeth Mayo, a 
senior ORAT consultant 
with the company, says 
Jacobs was brought 
to San Antonio during 
the predesign phase of 
Terminal C, and those 
working on that project 
recognized the unique 
opportunity to also apply ORAT principles 
to the ground loading facility job already 
underway at Terminal A.
“ORAT is very much about how you 
manage operational change,” Mayo says. 
“How do you go from your existing facility into 
your new facility? What processes need to be 
updated? What needs to be validated prior to 
opening? Who needs to be trained, and on 
what do they need to be trained? 
“Being able to do that on a smaller 
scale helps all of the stakeholders to orient 
themselves with [knowledge of] what it really 
takes to become operational.”
Operational readiness, she adds, is about 
more than just design and construction 
completion.
“It’s making sure you really understand how 
you’re going to operate, and that you’ve done 
the trials and training to actually bring that into 
reality,” says Mayo.
One example occurred two days before 
the new ground loading facility welcomed its 
first live flights in early April. A group of 40 
to 50 airport stakeholders walked through 
processes similar to those that would occur 
when aircraft and passengers arrived at the 
new gates.
Access card readers that had been 
functional in prior tests were found to be out 
of configuration for many of the building’s likely 
ELIZABETH MAYO
www.sprung.com | 1 800 528 9899 | info@sprung.com
ALLENTOWN | ATLANTA | CALGARY | DUBAI | DUBLIN | HOUSTON | LOS ANGELES | SALT LAKE CITY | SAN FRANCISCO | TORONTO
• Widths from 30’ to 200’  
 by any length
• Limited foundation requirements
Snow  
Removal 
Equipment 
Storage
Airport Solution  
of the Month
Flexible solutions for terminal and airport operations:
Also suitable for:
• Snow removal equipment storage
• Vehicle inspection facilities
• Auxiliary baggage  
 handling structures
• Year-round climate control
• Lease or purchase  
 options available 
DIA, Denver, Colorado

View this content as a flipbook by clicking here.