30
TERMINALS  
July | August 2026      AirportImprovement.com
BWI
Passenger Comfort, Amenities
Design and layout of the new space was guided 
by BWI’s goal of improving passenger comfort 
and connectivity—both strongly influenced 
by fleet changes. Larger aircraft mean more 
passengers; and more passengers require the 
terminal to have more operational capacity and 
amenities. “Everything is based off the larger 
aircraft and holdrooms,” remarks Kris Koch, 
manager for prime designer Jacobs. “Once 
you start down the larger aircraft path, all of the supporting building 
elements must increase as well and also in proportion—it’s a natural 
domino effect.”  
Shank notes movement between concourses A and B was 
previously too difficult. The long, complex route included ramps and 
escalators, and required passengers to weave through the heavily 
congested food court. “It was horrible,” he recalls. “That’s the most 
slammed place probably on the entire airport.” 
The new connector streamlines passenger movement, alleviates 
previous congestion points and provides a direct, fully accessible 
pathway that unites the two concourses. Creating same-level 
access between the concourses and improving wayfinding 
Daktronics LED video display technology provides a reliable canvas for airports that focus on 
the traveler. With the effective use of indoor and outdoor installations, airports can do more 
than move travelers from point A to point B.
DIGITAL LED VIDEO DISPLAYS
DAKTRONICS.COM/AIRPORTS
SEE THE DENVER INTERNATIONAL 
AIRPORT DISPLAYS IN ACTION.
IMPROVE THE TRAVELER EXPERIENCE
OPTIMIZE OPERATIONS
CREATE A SENSE OF PLACE
PHOTO: JACOBS
KRIS KOCH
The recurring red, yellow and black accents along the ceiling are 
historical coats of arms from Maryland’s state flag. 

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