b'20 SAN BAGGAGE Lofty Goals, Strong Performance In the end, the team came remarkably close to its goals. The The teams overall approach eventually coalesced into a simple,few change orders that did appear were driven by outside factors, shared mantra: Zero punch list. Zero change orders. not the baggage-handling system. The idea wasnt perfection for its own sake. It was about beingId say probably 85% of the obstructions that I found were so aligned across design, installation and commissioning that noactually part of the building mechanical, electrical and plumbing, change orders would be required due to scope errors.or just another trade trying to get a shortcut across the conveyor, Ontiveros reports. For Jaime Ontiveros, Introbas manager of field operations who spent long daysWheeler emphasizes how extraordinary that figure is. Eighty-walking the site, the collaboration was morefive percent of the issues we had were non-baggage related! On than a mantrait was lived reality. Wheneveran almost $100 million job, a 15% error rate is exemplary. He he needed access to a section of thecredits the craftsmanship of the Brock and Vanderlande teams, system, the teams responded immediately,as well as Ontiveros vigilance in the field, for the impressive whether that was Vanderlande helpingexecution of Introbas design. That really was a huge team effort.with electricians and millwrights, or BrockJAIME ONTIVEROS The collaborative groundwork and culture paid off in spades during lending its controls engineers to assist withone of the most important project milestones: full-system sortation troubleshooting. Punch list items moved fast. Many were resolvedtesting. We processed 800 bags with near-perfect accuracya on the spot; others within a mere week. critical achievement during TSA certification, Spoon says.I think the only challenge I had was what to eat for lunch thatPreparing for TSAs Integrated Site Acceptance Testing required day, Ontiveros jokes.a rigorous commissioning plan and third-party oversight. Every But in all seriousness, his most important role was stayingcomponentconveyors, motors, wiring and hardwarewas ahead of other tradesspotting potential conflicts before theyinspected to confirm compliance with design standards and slowed installation. That led to one of the most impressive airport specifications, Spoon explains.parts of the project. The meticulous preparation resulted in smooth TSA testing with no major issues, clearing the way for the system to activate in time for the official Terminal 1 opening on Sept. 23, 2025. Designed for the FutureHitting the Sweet SpotLooking back on the project, team members consistently comment on how unusualand refreshingthe experience was. Challenges werent eliminated, but they were reframed. Problems were shared rather than siloed. What emerged wasnt just a baggage systemit was also a blueprint for how collaboration could evolve for other airport projects.Kessler says the lesson learned through this unique approach is simple but profound: Its not early engagement; its on-time BAGGAGE HANDLING SYSTEM engagement. DESIGN / CONSULTATION / ANALYSIS/Clearly, the team enjoyed achieving that balance. ASSESSMENT / OAR SERVICES For this project, we hit the sweet spot, Wheeler reflects.Maintained for PerformanceWeighing in with the airports perspective, Spoon says the teams success came from early stakeholder engagement, strong digital coordination, phased activation planning and a progressive design-build approach that kept everyone aligned throughout construction and allowed issues to be resolved before they became costly. We delivered the baggage handling system on time and on budget, with zero impact on opening daya critical achievement given the high visibility of launching a new terminal, Spoon emphasizes.He notes that the system has exceeded expectations for airlines, BAGGAGE HANDLING SYSTEM / the Airport Authority and SANs Operations and Maintenance PASSENGER BOARDING BRIDGEteams, but ultimately brings it back to the passenger experience. OPERATIONS AND MAINTENANCE Airport Services We are most proud of delivering a robust, efficient system that provides a world-class experience for travelers.www.jsmandassociates.comsolutions@jsmairports.comJanuary | February 2026AirportImprovement.com'