b'32 JFK TERMINALSA major component of the T4 modernization is the deployment of cloud-based passenger processing technology from Amadeus, including self-service kiosks for passengers, common-use workstations for airline personnel, biometric integrations and shared auto bag drop units. The goal was to make passenger processing faster, easier and more efficient for all 20+ airlines that operate in the terminal. On average, a passenger can do their checking and self-tagging at a kiosk in under a minute and the self-bag-drop under 43 seconds, Santos reports. For a terminal that processes tens of thousands of travelers per day, even minor reductions in transaction time translate to major operational savings.Because the Amadeus platform is fully cloud-based, it gives T4 the flexibility to scale and update systems without major hardware changes, ensuring consistency across multiple carriers while allowing airlines to tailor select elements. Our goal is to work with our customers, their airlines and listen to the passengers to deliver a frictionless and personalized passenger PHOTO: AMADEUS experience, Santos remarks.The deployment of new auto bag-drop units has reshaped how passengers move through the terminal. Because each unit supports multiple airlines, T4 can maximize throughput without dedicating physical space to individual carriers. As passengers Automated self-service bag drop units from Amadeus become more aware of this self-service option, these units will support multiple airlines. occupy more check-in space, allowing employees to focus on higher-value hospitality touchpoints rather than routine transactions EXPERIENCED | TIME-TESTED like checking bags. For JFKIAT, this shift not only reduces congestion in the check-in hall but also aligns with its broader strategy of blending technology with human engagement to improve overall service. The system was designed with accessibility in mind, offering multilingual support, intuitive interfaces and ADA-compliant layouts, with optional biometrics for airlines adopting face-match FULLY INTEGRATED HANGAR & DOOR SYSTEMS technology.The Amadeus platform also improves operational visibility, notes Santos. Shared workstations and kiosks provide real-time data on equipment usage and transaction volumes, allowing managers to identify bottlenecks and reallocate resources before queues build. Integrated connections with airline Departure Control System hosts, TSA, border control and T4s passenger-flow forecasting tools further support a smooth, predictable journey from curb to gate, he adds. To better predict and manage surges, JFKIAT partnered with HANGAR Copenhagen Optimization and Beonic on the deployment of an advanced passenger flow management system. The partnership &DOOR began in 2018 with early deployments of EXPERTS 1957 2023 with the Better Airport software to measure Beonics computer-vision sensors paired queue lengths and movement patterns. As the redevelopment progressed, JFKIAT START TO FINISH EXPERTISE expanded the platform into a comprehensive Single-source for Design, Manufacturing, & On-Site Servicesoperational backbone for the terminal, explains Copenhagen Optimization ChiefKASPER HOUNSGAARD 800.274.0144|FULFAB.COM Executive Officer Kasper Hounsgaard. January | February 2026AirportImprovement.com'