b'INFO TECHNOLOGYSEA47It was honestly one of the biggest morale boosters internallythem that were understanding and we get it, Lampert says. because they felt like they could help, even if they couldnt doThat went a long, long way with all of our customers.their regular jobs, recalls Guizlo. By Wednesday, Aug. 28, processes in the terminal hadLessons Learnedand Sharednormalized enough that the Communications team could shiftNow more than a year later, Warren says there is only one absolute from assuaging fears over disruptions to addressing the upcomingtakeaway from the attack: Airports will never be 100% immune to Labor Day passenger surge. Issuing travel tips during that period isvulnerabilities, no matter how hard they try. an annual tradition, but SEA took a different approach in 2024 byBut that doesnt mean organizations should stand by idly while having staff members share the information in social media videos.hackers across the globe scheme new and innovative ways to Showing the faces of those who had worked so hard to lendcrack their defenses. Breed likes to remind his industry peers that assistance humanized the Ports challenges in a favorable manner,the damage caused by cyberattacks outnumbers by orders of Guizlo explains. It also boosted morale among employees whomagnitude how little is spent on cybersecurity. To flip that script, felt their extra efforts were being appreciated and highlighted.SEA is increasing its information technology staff and expediting The videos reinforced the message that most flights and servicessystem improvements rather than kicking the can.at SEA were no longer affected by the cyberattack. It was reallyAmong the positive changes prompted by the 2024 attack, getting into the nitty, gritty details of whos going to be impactedBreed cites the addition of 24/7 Managed Detection and by what, Lampert says.Response tools. As systems came back, each win was widely shared andI.T. departments are often understaffed andchanges can be celebrated. Local social media influencers even got into the actdisruptive and difficult to complete. But theres no tolerance for unprompted, praising Port staff for working so hard to keepcutting corners anymore, he reflects. The Port quickly completed travelers informed and moving with few interruptions. two to three years of previously stalled projects in the aftermath of Being able to show people that were here, were listening,the attack because it became imperative that those improvements were trying to get you the information we can give you just showsno longer be delayed, he adds. MORE THAN A CONSULTANTENGINEERS & PLANNERSA trusted partner, passionate about aviation, dedicate to the industry, and committed to your airport1-888-AVCON-99 | avconinc.comAirportImprovement.comJanuary | February 2026'