b'TERMINALSJFK37Making Tech Work for You Out on the ramp, deployment of Assaia technology For many, the recent T4 project illustrates how real-timedemonstrates that sharing real-time data across all stakeholders location intelligence can reshape airport operations when builtleads to faster communication and improved turnaround into redevelopment plans from the outset. Bettua, from Volanperformance. The airports that see the strongest results are Technology, emphasizes that visibility of people and assetsthose that treat digital tools as part of their daily operation, not as transforms both efficiency and decision-making. The real winan add-on, Hen advises.is that this technology enables you to do more with the sameThe strength of cloud-native technology lies in its ability resourcesor even to increase service, safety and security levelsto connect the entire airport ecosystem and support the with fewer people. It gives your operations team superpowers, hepassenger journey from start to finish, adds Santos, of Amadeus. explains. He stresses the importance of securely integrating airlines, Hounsgaard, from Copenhagen Optimization, says thatgovernment agencies/authorities and airport teams on one success depends on far more than software. The main lesson isscalable platform.that technology alone is not enoughyou need good data, clearFor Huinink, collaboration was a central principle to success of governance and buy-in from all the key players, he shares.the T4 redevelopment. In aviation and in airports, you shouldnt Murad, of Intuitive AI, encourages airports to see thethink that you can do things alone, he reflects. Collaboration commercial potential of interactive waste-sorting technologiesamongst all parties, airlines, business partners, stakeholders and like Oscar. Its far more than a sustainability upgrade; its athe community is crucial.new revenue-generating consumer engagement channel inside the terminal, he remarks. By engaging passengers when theyDesign Updates for a New Experiencenaturally pause, airports can leverage a previously overlookedIn addition to improving operational systems and technology, location for messaging and promotions. JFKIAT refreshed customer-facing spaces. Upgrades include new AirportImprovement.comJanuary | February 2026'