b'INFO TECHNOLOGYSEA41displays to provide expected details onTo make matters worse, PortSo we rebuilt the data center from arrivals, departures or baggage claimleadership understood there was no quickscratch.carousel assignments.fix available. Hackers had encrypted coreAlong the way, tech-centric challenges Without the usual Wi-Fi service,data files and demanded a large ransomunintentionally presented opportunities travelers jumped onto SEAs distributedpayment to secure their release. The Portto highlight and further refine the Ports antenna systems while trying to usewas unwilling to meet those demands,strategies for public communications cellphones for internet access. Thatbut also knew rebooting the systemand customer service. Can-do frontline overwhelmed nearby cellular networkswould not be sufficient. A full rebuild wasworkers who rose to the occasion now and forced the need for delivery ofnecessaryand that would take monthscarry forward a legacy of service that outside equipment to keep everyoneto fully complete. coalesced right before travelers eyes connected. It was anduring the recovery phase. Online reserved parking, the SEAincredibly easy Spot Saver security checkpoint virtualdecision from anWarning Signsqueue and the Ports website wereinformation securityIn the early hours of Friday, Aug. 23, knocked offline for travelers, and staffperspective, but2024, Port cybersecurity staff members members were unable to access essentialnot a businesscame across a single alert that raised red workplace systems such as email andperspective, recallsflags. The more they investigated, the network storage drives. CommunicatingStephanie Warren,STEPHANIE WARREN more worrisome their steady discoveries with the public became arduous, andassistant director ofbecame. A daylong review spilled over into many passengers found themselvesInformation Security for the Port. Thereearly Saturday, and around 1 a.m., a staff almost entirely reliant on printed signagewas activity on that server, and lookingmember detected hackers working inside or face-to-face interactions with staff toat how long theyd been in our backups,the Ports servers at that very moment. continue their journeys.(the implication was) we were not bringing anything in that environment back.AirportImprovement.comJanuary | February 2026'