b'THE MOST TRUSTED NAME IN AVIATION INNOVATIONTHE MOST TRUSTED NAME IN AVIATION INNOVATION48 SEA INFO TECHNOLOGY THE MOST TRUSTED NAME IN AVIATION INNOVATIONCounter personnel used manual workarounds to continue processing passengers. MWAA Selects THERAMWAA Selects THERAMWAA Selects THERAEnhance your Airports Efficiency withThere were also cultural changesWhen you talk about cyber,Restoring the Ports website in timeEnhance your Airports Efficiency withTnHhEaRnAce,yyoouurrCAeirnptorarltizse Edf fRiceiesonucyrc we it&hsuch as reminding colleagues whypeople automatically respond, Thatfor Thanksgiving travel was a keyEcybersecurity training, howeverdoesnt involve me. I dont deal withpriority that took several more weeks.THERA, your Centralized Resource &annoying it may beis, in fact,computers, Warren says. But it does,During that time, messaging temporarilyTHERGAa, tyeo Mura Cnaegnetrmaleiznetd S Ryestseomurce &necessary. because any technology disruptioncontinued over longform blog entries means an operational disruption. on LinkedIn and Facebook. These often There is a balance between securityThose who suggest the Portsfeatured interviews with employees toGate Management Systemand operations, but policies left it vulnerable to an attackfurther highlight SEAs well-receivedGate Management Systemnow the pendulum has swung much more toward the security side, Breedare mistaken, Breed adds. Instead, heTeam in Green theme.comments. Its something we have tocites a convergence of circumstancesTo the public, things were better at remain focused on for the long term.that began with an infected device andthe airport. But our systems were still Its a continuous arms race with thesesoftware tools that failed to removeaffected internally, Lampert describes. threat actors. all bad files. Rather than being wipedIt wasnt a black and white switch. Working with Microsoft and others,100% clean, that laptop was somehowThere was that really good gray area the Port has become much morereconnected to the network wherebefore we could pivot.rigid about segmenting data to makehackers were then able to spreadAs 2024 fades further into memory, it more difficult for hackers to jumpbeyond that device, largely unnoticed.Port representatives hope sharing their from one network area to another.Among Breeds key takeaways: Dontexperiences will assist other airports Users are now denied direct access tojust assume your defenses are workingand organizations to avoid similar servers and must pass through virtualas planned and never overlook the predicaments. We wanted our sad story private networks that determine who issmall stuff. to be a lesson instead of others having accessing the system, and from where. A lot of the triggers that were seentheir own sad stories, Warren remarks.Visit www.prodigiq.com or Well-exercised contingency planswere (initially) seen as individual eventsAirports are now forming a united front are the new standard across all Portthat we had already cleaned up,to make us stronger as an industry. email resource@prodigiq.comhe explains. The big picture did notVisit www.prodigiq.com or departments, Warren reports. SomeTo that end, Breed was recentlyVisit www.prodigiq.com or units performed well, while others lessemerge until this full attack.contacted by staff from two otheremail resource@prodigiq.comso, in 2024. Going forward, the goal isAs airport functions normalized,airports who said they had warded offemail resource@prodigiq.comfor each unit to create and understandLampert recalls realizing that the Portscyberattacks thanks in part to lessons its own unique resiliency plans for anycommunications strategy also couldntSEA had shared. type of disruption. This includes diligentsimply snap back into pre-attack(Transparency) helps us get stronger efforts to prioritize tasks and identifywork patterns. You cant just pretendas an industry, he concludes. mission-essential needseven for easilyeverythings OK; we had to answer the overlooked details such as printers.elephant in the room, she comments. January | February 2026AirportImprovement.com'