After two decades of thinking, planning and finally building, Cheyenne Regional Airport (CYS) recently opened its new $18.5 million terminal. As part of the debut celebration, airport, community and business officials gathered with the public on Nov. 4 to welcome SkyWest's first flight into CYS from Dallas/Ft. Worth International (DFW), the first of scheduled daily flights between the two locales.
Passenger traffic has been on a steady rise at Oakland International (OAK) over the last five years, and airport officials are working to make sure the facilities can meet current and future demand. Recent projects have targeted structural integrity and the customer experience as top priorities.
Hartsfield-Jackson Atlanta International Airport (ATL) is in the midst of a $130 million project to keep visitors dry as they enter/exit the terminal buildings and enhance their overall experience. The North and South Domestic Terminals are mirror images of one another, each with eight lanes of traffic at their doorsteps and minimal protection from the elements.
Seattle-Tacoma International Airport (SEA) is the fastest growing U.S. airport over the past five years. Passenger traffic has increased by 43%, from 32.2 million passengers in 2012 to 46.9 million in 2017. That's the upside. On the downside, the record growth has resulted in crowded gates and aircraft idling on the tarmac waiting for an open slot. The increasing volume has also inspired the Port of Seattle to look for innovative ways to relieve gate congestion and aircraft backups.
Fort Lauderdale-Hollywood International Airport (FLL) recently completed a $333 million renovation of Terminal 1 to improve the experience for travelers and offer more operational capacity and flexibility.
With passenger volume expected to reach 85 million by 2037, Toronto Pearson International Airport (YYZ) is taking steps to ensure its facilities are ready to meet the needs of passengers well into the future.
Jim Gill, president and chief executive officer at Gerald R. Ford International Airport (GRR), is the first to admit that he uses the word 'collaboration' a lot when talking about the Grand Rapids, MI, airport'especially its $45 million Gateway Transformation Project. But with $17 million of the total cost coming from private donations, it is difficult to find a better descriptor.
Curaçao International Airport (CUR), on the Dutch Caribbean Island of Curaçao, is in the home stretch of a $36.4 million expansion and renovation to increase its capacity from 1.6 million to 2.5 million passengers per year. The sweeping project will also update the terminal's look and improve operating efficiency for the growing number of tourists who visit the beach and scuba diving haven.
There is a lot of buzz about the 'customer experience' these days. Sometimes referred to as simply 'CX,' it has become the focal point of business plans and marketing strategies across a wide swath of industries. Everyone from chief executives to frontline foot soldiers is charged with making customer interactions exceptional, memorable and worth repeating.
Quebec City's Jean Lesage International Airport (YQB) recently doubled the size of its terminal, made widespread technology upgrades and increased baggage handling capacity using an innovative project delivery method that had airport employees'not outside contractors'managing and coordinating all of the projects.
After decades of making periodic small changes, Tri-Cities Airport (PSC) in southeast Washington state 'ripped off the Band-Aid' and completed a $41.9 million renovation and expansion of its 1968 terminal.
'We couldn't just continue to do a little bit here and there,' says Airport Director Buck Taft, noting that no major improvements had been made since the 1980s. 'We didn't have enough gate space, concessions were in the wrong area because everything was obviously pre-9/11 design. Its useful life was over.?
Prior to the Great Recession in the early 2000s, officials at Tucson International (TUS) were making plans to expand their aging two-concourse terminal to accommodate growing traffic. But as the economy took its toll on the airline industry by way of consolidation, they realized that expansion was no longer necessary at the origination/destination airport.
