SAN FRANCISCO - March 9, 2016 - Airport Butler, the meet-and-greet concierge
service, has introduced San Francisco International Airport (SFO) as their
newest service location. This marks the first United States airport to
officially offer a concierge amenity to their service portfolio.
Airport Butler, which first launched in 2012 in Vancouver, British Columbia,
is a cutting-edge business model in the North American travel market. This
personalized and unique customer service concept is ideal for infrequent
travelers or non-English speaking travelers, VIP celebrities, business
travelers, senior citizens, travel groups or any passenger who wants a
customized experience traveling through the airport. Airport Butler
simplifies the airport navigation process and provides professional and
seamless service to clients.
"As Airport Butler sought to expand its unique service offering in the US
specifically, San Francisco was a key Airport for our future network as it
is very innovative in terms of airport service offerings, a primary gateway
for Asia Pacific travelers and city full of people seeking new experiences
in travelling," said Airport Butler/ATS Inc. President and CEO Sally Leible.
"Airport Butler is so excited to be a part of the vibrant environment that
San Francisco International Airport is creating for each of its customers."
"We continue to elevate the airport guest experience at SFO, with amenities
that allow passengers to customize their journey," said Airport Director
John L. Martin. "The Airport Butler service provides an exciting new option
for travelers, offering a unique VIP experience that anyone can enjoy."
Airport Butler services are available for all arriving, departing and
connecting passengers, regardless of airline or class of service. Concierge
agents meet clients upon arrival to the airport and are with them at every
point of the airport process. Services are available in multiple languages
and include assistance with check-in, coordination of lounge access and
ground transportation, ease of navigation through the airport, assistance in
the event of flight delay or cancellation and many other customized options.
About Airport Butler - Airport Butler was launched in August 2012 in
Vancouver, British Columbia, Canada. Owned and operated by Airport Terminal
Services (ATS), Airport Butler provides a customized concierge service from
curbside to gate and airside to curb as well as assistance with connecting
flights.
About ATS - ATS is a well-established and award winning full service
provider of passenger, ramp, cabin and cargo services. Headquartered in St.
Louis, Missouri, USA, ATS serves over 40 airports in the United States and
Canada with nearly 3,000 employees. ATS is committed to delivering quality
services by maintaining the highest level of safety and supplying efficient,
effective staff.
2022 Charlotte Douglas International Airport Report of Achievement
Giving back to the community is central to what Charlotte Douglas International Airport and its operator, the City of Charlotte Aviation Department, is about, and last year was no different.
Throughout 2022, while recovering from the COVID-19 pandemic, we continued our efforts to have a positive impact on the Charlotte community. Of particular note, we spent the year sharing stories of how Connections Don't Just Happen at the Terminal - from creating homeownership and employment opportunities to supporting economic growth through small-business development and offering outreach programs to help residents understand the Airport better.
This whitepaper highlights the construction projects, initiatives, programs and events that validate Charlotte Douglas as a premier airport.
Download the whitepaper: 2022 Charlotte Douglas International Airport Report of Achievement.