Category - IT/Communications

Orlando Int’l Uses Digital Messaging to Enhance Passenger Experience

Orlando Int’l Uses Digital Messaging to Enhance Passenger Experience
Have you met Annie the Astronaut? Can you spot Fred the Fish? Annie and Fred are just a couple of the creations that Orlando International Airport (MCO) presents to visitors on a digital ecosystem that so far includes 1,231 high-definition displays.

BWI Marshall Uses Vehicle Tracking System to Improve Airfield Management

Operations and maintenance crews at Baltimore/Washington Thurgood Marshall International Airport (BWI) are no strangers to winter weather. With more than 600 flights on any given day and annual passenger volumes exceeding 25 million, the airport takes an “all-hands-on-deck approach” to snowy and icy precipitation.

What Makes a Great Website?

San Luis Obispo County Regional Airport (SBP)
These days, the internet is the first place many passengers check when looking for information about parking, concessions and other ground-based details regarding air travel. Good or bad, an airport’s website acts as its face and leaves an impression on customers.

Honolulu Int’l Adds Free, Unlimited Wi-Fi for Passengers

Daniel K. Inouye International Airport (HNL)
Whether travelers visit Honolulu for business or the spectacular sun, sand and surf, most bring along multiple electronic devices to keep in touch with friends and associates.

Miami Int’l Participates in Blockchain Trial

Blockchain is the buzzword in information technology today, and airports such as Miami International (MIA) are paying attention. “It’s our charter as IT executives to look at technology and see how we can insert it into our ecosystem to improve processes,” says Maurice Jenkins, information systems and technology director at MIA. “Some work, some don’t. You never can tell until you see how well you can actually apply it.”

Savannah/Hilton Head Int’l Prepares to Integrate Drones Into Airport & Airfield Operations

Patrolling the perimeter fence at Savannah/Hilton Head International Airport (SAV) is a difficult task, thanks to about 400 acres of swampland—and the alligators, snakes and other wildlife that live there. But it’s an easy job for a camera-equipped drone. That’s why the Georgia facility is striving to become one of the first commercial airports in the United States to integrate drone flights into some of its routine safety and security operations.

Kennedy Int’l Uses Cloud-based Technology to Manage Terminal Traffic

Kennedy Int’l Uses Cloud-based Technology to Manage Terminal Traffic
Unlike most aircraft traffic, pedestrian traffic inside the terminal is notoriously tricky to track and predict. It takes no time at all for congestion to build at ticket counters/bag drop areas or lines to form at security checkpoints. JFKIAT, the private company that operates Terminal 4 at John F. Kennedy International Airport (JFK), is leveraging technology to change this frustrating dynamic.

Fort Lauderdale-Hollywood Int'l Installs Virtual Ramp Control System

Fort Lauderdale-Hollywood Int'l Installs Virtual Ramp Control System
Just as NASA has a Mission Control room to monitor spacecraft, Fort Lauderdale-Hollywood International (FLL) has a ramp control room to track aircraft in non-movement areas. Earlier this year, the airport installed a high-tech system that is especially valuable for monitoring and managing aircraft in areas outside of the visual field of air traffic controllers.

Fort Lauderdale Int'l Uses Surface Optimization Tech to Increase Capacity Without Adding Gates

South Florida is a hot tourist area, with air traffic increasing steadily for the last few years. To cope with overall passenger growth and seasonal swings, Fort Lauderdale-Hollywood International Airport (FLL) is leveraging information technology and automation.

Baltimore-Washington Int'l Digitizes Facility Data on Web-based Portal

The Maryland Aviation Administration is transforming the way it manages the volume of facility documents and geographic information system data generated and used at its two airports.

Orlando Int'l Adds Giant Common-Use Video Wall Behind Check-In Counters

When you hear the word "Orlando," you probably think of vacation attractions: Disney World. Sea World. Beaches. Golf. Or perhaps you've attended an event at the Orange County Convention Center, the second-largest convention complex in the United States.

Calgary Int'l Loads New Terminal With Passenger-Processing Technologies

Last fall, YYC Calgary International Airport (YYC) in Alberta capped its $2 billion airport development program with the opening of a new five-level, 2 million-square-foot terminal brimming with state-of-the-art technologies (see list to the left for specifics). Together with a 14,000-foot runway that opened in June 2014, the projects represent the largest single infrastructure program in the airport's history.

Roanoke Regional Installs Beacons to Track Ground Transportation Providers

When Tim Bradshaw took the helm as executive director at Roanoke-Blacksburg Regional (ROA) in 2014, the Virginia airport didn't have a ground transport policy. These days, ROA not only has a formal policy in place, it also has a new system that uses low-cost beacons to track activity and revenue.

Tulsa Int'l Performs Cybersecurity Audits

As director of Information Technology at Tulsa International Airport (TUL), James Rockholt knows a thing or two about cybersecurity. It's what he doesn't know that keeps him awake at night. The scope of potential problems that fall under his domain is mindboggling, ranging from inside threats mounted by disgruntled employees or tenants to attacks from outside forces such as professional cyber criminals, politically motivated attackers (hacktivists), state-sponsored aggressors from foreign countries, "script kiddies," and even customers passing through the terminal.

San Francisco Int'l Installs Wayfinding Towers & Custom Self-Service Check-in Units

As part of an ongoing effort to improve the passenger experience, San Francisco International Airport (SFO) recently debuted more than 80 new common-use self-service units (CUSS) in its International Terminal.

Sloulin Field Launches Website to Promote, Chronicle Construction of New Airport

When Steve Kjergaard accepted the position as director at Sloulin Field International Airport (ISN) six years ago, he thought it would be a static, solid three-year experience without much fanfare. Boy was he wrong. Shortly after he arrived at the North Dakota facility, an oil boom struck and flooded the area with geologists, oil field workers and contractors. Hotel rooms and rental cars became scarce, and traffic at ISN ballooned.

Nantucket Memorial Goes Paper-Free for Part 139 Recordkeeping & FBO Ops Management

With more than 16 million annual enplanements, Boston Logan International Airport (BOS) is the undisputed grande dame of Massachusetts. What many people don't know, however, is that during summer, the state's second-largest airport rivals BOS' flight operations due to its own volume of general aviation traffic.

Industry Insiders Offer Online Forums for Airport Colleagues

Once the exclusive domain of tech geeks and ultra-serious computer gamers, online forums are now mainstream information sources for many people. Airport operators and personnel, in fact, have multiple industry-specific sites at their disposal.

Airports Leverage Technology to Take the Mystery Out of Security Wait Times

Wait times at TSA checkpoints became a hot topic this summer, especially when passengers stuck in screening lines began missing flights after arriving hours before their departure times. As lines grew, so did the frustration, and U.S. airports redoubled ongoing efforts to keep passengers happy while maintaining high security levels.

Ottawa Int'l Improves Control Center By Integrating Airfield Operation Data

Collaboration and ongoing improvement are guiding principles at Ottawa Macdonald-Cartier International (YOW). Recent enhancements to the airport's high-tech operations control center demonstrate how important both are at the Ontario facility.

Detroit Metro Rolls Out High -Tech Digital Directories

As airports become increasingly complex environments to navigate, guests need more help from wayfinding aids. Detroit Metropolitan Airport (DTW) is doing its part to relieve travelers’ stress by installing digital LG directories throughout its two terminals.

John Wayne Airport Considers Software to Track Fee Payment from Ride-Sharing Vehicles

When Uber burst onto the scene several years ago, using a smartphone app to arrange rides from privately owned vehicles struck a chord with select customers. Early adopters bragged enthusiastically about the money they were saving, other companies launched similar services and a new business model was born: transportation network companies (TNCs).

Denver Int'l Adds Customized Television Network

Denver International Airport (DEN) is adding a touch of Hollywood to its nature-friendly culture with a customized television network. The project is not about red carpets and entourages; it's simply another program to engage passengers and make their travel more enjoyable. A national media company provides specially modified programming for travelers and ultra-targeted advertising is expected to boost non-airline revenue - another ongoing effort at the busy hub.

Emergency Drill at Rochester Int'l Includes Social Media Simulation

When disaster strikes, airport staff must react quickly and decisively - almost instinctively. That's why annual emergency training is so important. It helps employees perform appropriately and safely by providing opportunities to practice their particular roles in prescribed response procedures.

Lakeland Regional Switches to Cloud-based System for Airfield Maintenance Records

Mowing an airfield requires an organized process - especially in Florida, where grass grows quickly thanks to never-ending sun and ample moisture. Lakeland Linder Regional Airport (LAL), situated on 1,700 acres of land between Tampa and Orlando, enhanced its approach last summer by changing from one-dimensional paper recordkeeping to a more integrated cloud-based software system.

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