Category - Baggage

Baggage Handling Takes Center Stage at Salt Lake City Int’l

Baggage Handling Takes Center Stage at Salt Lake City Int’l
When Salt Lake City International Airport (SLC) opened the first phase of its $4.1 billion redevelopment project in mid-September, one of the most critical aspects had been commissioned about six months earlier. It was imperative for the new baggage handling system to be ready to serve passengers on day one, and SLC officials report that it came through in spades.

San Francisco Int’l Installs First Tote-Based Baggage System in U.S.

San Francisco Int’l Installs First Tote-Based Baggage System in U.S.
San Francisco International Airport (SFO) is turning heads with the architecture and art in Harvey Milk Terminal 1, but the rebuilt facility also includes some important less visible features. The new baggage handling system is one of its hardest-working hidden gems.

Seattle-Tacoma Int’l Optimizes Baggage System with Cutting-Edge Screening Technologies

Seattle-Tacoma Int’l Optimizes Baggage System with Cutting-Edge Screening Technologies
An updated logo referencing the Pacific Northwest is a graphic symbol of what’s new at Seattle-Tacoma International Airport (SEA). But its most impressive new offering is a back-of-house system few will ever see.

Hawaiian Airports Debut New Check-in Kiosks & Self-Adhesive Bag Tags

Hawaiian Airports Debut New Check-in Kiosks & Self-Adhesive Bag Tags
The ticketing lobby at Daniel K. Inouye International Airport (HNL) on the island of Honolulu was transformed late last year with fresh finishes and updated check-in kiosks that print a new breed of bag tags. Podium panels now feature custom graphics designed by a Maui tattoo artist. The new self-service kiosks, 54 in all, allow passengers to check themselves in and print their own tags for checked baggage. But you won’t find backing paper from the tags strewn about the floor or overflowing from garbage cans.

Savannah/Hilton Head Int’l Updates Baggage System

Savannah/Hilton Head Int’l Updates Baggage System
Anytime an airport outgrows part of its infrastructure, it’s challenging to keep operations running smoothly. When that component is the outbound baggage handling system, it can cause a cascade of other operational inefficiencies.

Miami Int’l Manages Increasing Bag Volume with New High-Tech Screening System

Miami Int’l Manages Increasing Bag Volume with New High-Tech Screening System
With unprecedented growth of 1 million annual passengers, Miami International Airport (MIA) hit a record 45 million passengers in 2018. Moreover, 2019 appears to be on the same track.

Love Field Improves Checked Bag Resolution Area & Invests in RFID Tracking

Love Field Improves Checked Bag Resolution Area & Invests in RFID Tracking
In late 2018, Dallas Love Field (DAL) wrapped up an $8.8 million renovation to ease congestion in its Checked Baggage Resolution Area (CBRA). Looking beyond traditional fixes, the project team deployed Mobile Inspection Tables to speed the area’s flow and improve conditions for the TSA personnel who work there.

Denver Int’l Expands Bag Drop Options With Valet Service at Remote Parking Lots

Denver Int’l Expands Bag Drop Options With Valet Service at Remote Parking Lots
As a follow-up to its popular transit station bag drop, Denver International Airport (DEN) debuted free luggage drops at two remote parking lots in November. The new sites up the ante with valet-style service. Earlier this year, the parking lot bag drops were handling about 3,500 pieces of luggage per month.

New Connector Facility Improves Access & Convenience at Los Angeles Int’l

Los Angeles International Airport (LAX)
Most terminal connectors are simple structures—enclosed hallways without much additional utility or aesthetic flourish. The five-level connector that opened at Los Angeles International Airport (LAX) in 2016 is an entirely different story. The new, modern facility that joins Terminal 4 and the Tom Bradley International Terminal includes a checked baggage inspection system, an interline baggage transfer facility, its own TSA passenger checkpoint and a public plaza with outdoor seating.

Toronto Pearson Int'l Extends Self-Service Surge to Checked Baggage

Toronto, Pearson Int'l
With 46 self-service bag drops operating in its terminals as of mid-October, Toronto Pearson International (YYZ) is on the fast track to expediting the check-in process for passengers flying out of Canada's biggest and busiest airport. Since YYZ debuted its first self-service bag drop stations in January 2016, travelers have chosen the automated option more than 3 million times.

Bag-Wrapping Services Gain Popularity in Canada

Already commonplace in South and Central America, bag-wrapping services are gaining a foothold in the North American marketplace, with a high concentration in Canadian airports.

Westchester Airport Installs "Mini" In-Line Baggage System

The new $29.4 million checked baggage facility at Westchester County Airport (HPN), near White Plains, NY, was in the design process for four years, but the delay was worth the wait. The new handling and screening system contains in-line explosives detection and is less costly to operate and maintain than similar systems at peer airports.

Detroit Metro Pioneers Ergonomic Improvements in Checked Baggage Screening

Who would have thought that Detroit Metropolitan Airport (DTW) and Harley-Davidson could have much in common? As it turns out, the Motor City airport and famed motorcycle-maker use the same robotic delivery carts to improve ergonomic safety for their workers.

Philadelphia Int'l Enhances Safety & Sustainability by Moving Baggage Claim Facility

A new $35 million baggage claim building at Philadelphia International (PHL) isn't just the final phase of the airport's $161 million Terminal F expansion; it's also a concrete example of how PHL is re-sculpting its facilities to adjust to changing market conditions.

New Software Helps Los Angeles Int'l Prepare for Future Interline Baggage Handling Requirements

New Software Helps Los Angeles Int'l Prepare for Future Interline Baggage Handling Requirements
Mishandled bags cost the airlines money-lots of it. According to SITA's most recent annual Baggage Report, there are approximately 6.5 mishandled bags per every 1,000 passengers, for a total of 23.1 million mishandled bags annually. Skift Magazine reports that baggage snafus cost the airlines an estimated $2.3 billion in 2015.

Fort Lauderdale-Hollywood Int'l Uses New Model for Inline Baggage Projects

Fort Lauderdale-Hollywood International (FLL) recently wrapped up the installation of an inline baggage screening system in Terminal 3, part of a six-year program to enhance baggage handling and security at the Florida facility

Calgary Int'l Looks Forward to Increasing Customer Service & Decreasing Energy Consumption with New Baggage System

When Calgary International Airport (YYC) in Alberta opens the doors to its new International Terminal later this year, a new baggage handling system will be among its notable features. The system is designed to run faster, use less energy and facilitate better bag tracking. Importantly, it will also eliminate the need for passengers on connecting flights to claim and recheck their bags.

Milwaukee's Mitchell Int'l Rebuilds Baggage Claim Building From the Bones Up

This summer, Milwaukee's General Mitchell International Airport (MKE) cut the ribbon on a newly renovated baggage claim building. The $45 million project stripped the airport's 1950s structure down to its bones and raised up a more open, spacious and light-filled facility - a fitting complement to the inline baggage handling system completed last summer (see Sept. 2015 issue of Airport Improvement for more details).

Mitchell Int'l Moves Explosives Detection Behind the Scenes

The ticketing lobby at Milwaukee's General Mitchell International Airport (MKE) is once again more open and spacious. Gone are the seven SUV-sized explosives detection system machines that invaded the entry space after 9/11 changed screening requirements. And travelers no longer have to maneuver their luggage to the large, intimidating machines.

Automated Self-Serve Bag Drop Saves Travelers Time & Increases Airline Efficiency at Halifax Int’l

Recent enhancements to baggage handling at Halifax Stanfield International Airport (YHZ) are setting new precedents for efficiency in the front of the house and behind the scenes. A fully automated self-service baggage drop is the first of its kind in North America; and associated backroom systems have more than tripled the Nova Scotia airport’s overall handling capacity.

Love Field Thinks Outside the Baggage Box With Temporary Bag Claim

A new baggage handling system designed to accommodate an expected traffic bump at Dallas Love Field Airport (DAL) is a key component of the airport's $500+ million modernization program slated for completion in October.

Baggage Identification System Eases Connections at Toronto Pearson

Passengers connecting to U.S. destinations in Terminal 1 at Toronto Pearson International Airport (YYZ) no longer have the hassle of claiming and rechecking their baggage, thanks to the airport's new multimillion-dollar baggage system. The Baggage Image and Weight Identification System (BIWIS), which streamlines the Customs process by capturing image and weight information for each bag inducted into the system, went live in January.

Huntsville Int'l Upgrades & Expands Baggage Claim

It's hard to overestimate the importance of a good baggage claim system. According to Jim Gaz, senior director of travel and entertainment at J.D. Power and Associates, "Baggage claim has the greatest impact on overall satisfaction, along with airport accessibility." The 2010 J.D. Power airport satisfaction survey found that passengers will tolerate 17 minutes of wait time at Baggage Claim and Security before satisfaction drops to low levels; and every additional five minutes of waiting decreases satisfaction as much as 12 index points.

Montréal-Trudeau Pioneers New Self-Service Technologies

From automated teller machines for cash to scan-it-yourself checkout lanes at the supermarket, consumers are accustomed to self-serve options. Montréal-Pierre Elliott Trudeau International Airport (YUL) is giving air travelers just that.

Orlando Int'l Enhances Service with New Remote Baggage Screening Facility

With one of the busiest checked baggage systems in the country, baggage handling is a critical component to overall operations at Orlando International Airport (MCO). During Florida's peak tourism season, outbound volume ratchets up to 54,000 pieces per day, with influential customers including Walt Disney World, Carnival Cruise Lines, Orange County Convention Center and Rosen Shingle Creek Resort contributing to the volume.


ACC: Rethinking Airport Resiliency in the Aftermath of COVID-19

Rethinking Airport Resiliency in the Aftermath of COVID-19

Amid the COVID-19 pandemic, airports and their stakeholders are managing disruption unlike any previously experienced in the modern world. With an unprecedented decrease in aircraft and passenger traffic, growing economic stress, and further uncertainty ahead, airports require resilient financial and operational planning to ride out COVID-19 and to plan for the post-pandemic future.

Survival for airports requires re-prioritizing previously identified plans, exploring new ways to operate and fund airport operations, and learning from past experiences to improve an airport’s ability to succeed in the future. This guidance provides direction for airport operators and consultants, including planners and emergency management staff, on how airports can enhance resilience to weather the COVID-19 pandemic and prepare for future disruptions ahead.


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