Category - Concessions/Retail

Raleigh-Durham Int’l Opens Industry’s First Multi-Restaurant Ghost Kitchen

Raleigh-Durham Int’l Opens Industry’s First Multi-Restaurant Ghost Kitchen
One of the three locations shuttered at the North Carolina airport was a California Pizza Kitchen in Terminal 2, and customers missed the option when traffic began to resume. Rather than plugging another standard dine-in/carry-out option into the open spot, management at RDU opted to pioneer an entirely new concept for airports: a virtual food hall with multiple concessionaires.

Toronto Pearson Int’l Developing Uber Eats Option for In-Airport Pickups

Toronto Pearson Int’l Developing Uber Eats Option for In-Airport Pickups
As the Greater Toronto Airports Authority stared down the barrel of COVID-19 back in 2020, it realized the pressing need to offer contactless concessions at Toronto Pearson International Airport (YYZ).

Los Angeles Int’l Achieves Diversity Milestone in Concessions Ownership

Los Angeles Int’l Achieves Diversity Milestone in Concessions Ownership
During the early days of the pandemic in Spring 2020, Enjoy Repeat’s majority business partner of three years, SSP America, began planning a full exit from LAX. But when SSP approached Greg Plummer about selling his 25% stake in their joint venture, Plummer immediately declined. And then promptly flipped the script.

Greenville-Spartanburg Int’l Brings Select Food/Beverage Concessions in House

Greenville-Spartanburg Int’l Brings Select Food/Beverage Concessions in House
Without question, COVID-19 has been a test for airports large and small, metropolitan and rural. In August 2020, during the early throes of the pandemic, Greenville-Spartanburg International Airport (GSP) changed from traditional concessions contracts to more narrow management agreements for five of its nine food and beverage locations.

Silicon Valley Donor, Industry Firms and Local Children’s Museum Create New Play Area at San Jose Int’l

Silicon Valley Donor, Industry Firms and Local Children’s Museum Create New Play Area at San Jose Int’l
Last fall, Norman Y. Mineta San Jose International Airport (SJC) opened a $1.2 million indoor play area that helps young passengers burn physical and mental energy before boarding their flights. And it was all made possible by a village of generous supporters.

New Lounge at Dallas Fort Worth Int’l Offers Shower Suite and Gourmet Eats

New Lounge at Dallas Fort Worth Int’l Offers Shower Suite and Gourmet Eats
The new Capital One Lounge that opened at Dallas Fort Worth International Airport (DFW) in November was inspired by an unappetizing image: pre-packaged salads with wilting greens.

Privacy Pods Gaining Popularity With Passengers and Airports

Privacy Pods Gaining Popularity With Passengers and Airports
Cellphones and laptops at the ready, a fair amount of business travelers regularly arrive early at Fort Wayne International Airport (FWA) to squeeze in a few calls or emails before departing. And it always distressed Scott Hinderman, executive director of the Indiana airport, to watch them bypass traditional seating areas and workspaces to huddle in remote corners for some peace and quiet.

New Health Clinic at Baltimore/Washington Int’l is a Shot in the Arm for Travelers and Employees

New Health Clinic at Baltimore/Washington Int’l is a Shot in the Arm for Travelers and Employees
Passengers and workers at Baltimore/Washington International Thurgood Marshall Airport (BWI) who need medical assistance no longer have to wonder if there’s a doctor in the house. In August, the airport opened a full-service urgent care clinic in its main terminal; and the new facility typically treats approximately 50 to 60 patients per day.

Dallas Love Field, Myrtle Beach Int’l Debut Contactless Retail

Dallas Love Field, Myrtle Beach Int’l Debut Contactless Retail
Despite increasing vaccination rates and decreasing new cases of COVID-19 in the U.S., Mark Duebner realizes that pandemic fears persist, and that a portion of the traveling public remains reluctant to resume once commonplace practices such as shopping.

Airports, Customers & Concessionaires Embrace Contactless Ordering

Airports, Customers & Concessionaires Embrace Contactless Ordering
Well before the coronavirus pandemic intensified demand for contactless transactions, Los Angeles World Airports (LAWA) embarked on a quest to enhance the travel experience at Los Angeles International Airport (LAX) by creating a seamless digital experience from curb to gate.

Regina Int’l Boosts Concessions Sales With Interim Renovations

Regina Int’l Boosts Concessions Sales With Interim Renovations
Late last year, Regina International Airport (YQR) in Saskatchewan added a glass wall, and concessions sales promptly jumped. Liquor sales doubled, and post-security food receipts increased by more than 50%. By installing the new wall, the Canadian airport shifted the crucial dividing line between its pre- and post-security areas, and increased the volume and variety of food service options for passengers after they clear the screening checkpoint.

Milwaukee Int’l Adds Indoor Beer Garden, Coat Check Service & Other Local Concessions

Milwaukee Int’l Adds Indoor Beer Garden, Coat Check Service & Other Local Concessions
​House cleaning and redecorating like company coming to visit. Officials at Milwaukee Mitchell International Airport (MKE) went one step further and completed a $10.5 million concessions overhaul to prepare for a series of important guests expected to arrive soon.

Minneapolis-St. Paul Int’l Gives Passengers a Taste of the Great Outdoors

Minneapolis-St. Paul Int’l Gives Passengers  a Taste of the Great Outdoors
What used to be a standard 1990s food court in Terminal 1 at Minneapolis-St. Paul International Airport (MSP) is now a rustic Northwoods getaway, complete with cabin-like seating enclosures and a faux forest.

Common-Use Lounge at Pittsburgh Int’l Expands to Keep Pace With Passenger Needs

Common-Use Lounge at Pittsburgh Int’l Expands to Keep Pace With Passenger Needs
An updated common-use lounge at Pittsburgh International Airport (PIT) is now even better equipped to offer first-class treatment to more passengers. In June, The Club at Pittsburgh International doubled in size and gained 60% more seating capacity.

Reagan National Prepares New Concessions Program for New Concourse

Reagan National Prepares New Concessions Program for New Concourse
With structural steel still being erected for the $1 billion terminal expansion/renovation at Reagan National Airport (DCA), a new concessions lineup is already in the works. Ten concessionaires are being selected this fall for the new facility that is scheduled to open in 2021.

Portland Int’l Reduces Food Court Waste With Reusable Dishes

Portland Int’l Reduces Food Court Waste With Reusable Dishes
The Green Plate Program, introduced just a few months ago at Portland International (PDX) in Oregon, gives customers at its main pre-security food court the choice of having their food prepared “for here” or “to go.” Meals ordered “for here” are presented on melamine dishes, with drinking glasses and metal silverware that are washed and used again. Customers who want their orders “to go” receive them in disposable paper and plastic containers, with plastic silverware.

JFK Terminal 4 Creates Buzz With Interactive Social Media Events

JFK Terminal 4 Creates Buzz With Interactive Social Media Events
Customer engagement in Terminal 4 at John F. Kennedy International Airport (JFK) is taking another social/digital turn, this time in the form of billboard-size mosaics created with thousands of photos from passengers and airport staff. It’s all part of an ongoing series of interactive guest-driven marketing campaigns sponsored by luxury traveler retailer DFS Group.

Mitchell Int’l First in Industry to Host Goodwill Internship Program

Mitchell Int’l First in Industry to Host Goodwill Internship Program
An internship program at Milwaukee Mitchell International Airport (MKE) is literally changing lives by providing invaluable work experience for young adults with disabilities. The initiative also enhances the airport’s culture and provides concessionaires with a new pool of candidates to meet their workforce needs.

Nashville Int’l Uses Developer Model to Add Local Concessions & Street Pricing

Nashville Int’l Uses Developer Model to Add Local Concessions & Street Pricing
Visitors at Nashville International Airport (BNA) will have new and more diverse food/beverage and retail options in the new year. The concessions update focuses on adding locally authentic options and signals a change for the Tennessee airport that serves 14.9 million passengers annually.

Denver Int’l Stages Year-Round Special Events for Passengers & Community

Denver Int’l Stages Year-Round Special Events for Passengers & Community
Most passengers don’t expect ice skating, lawn games or beer tastings at the airport, but Denver International (DEN) provides them—and much more. For three years running, the airport has hosted an “Events at DEN” series, and the lineup is proving so popular it also attracts visitors not flying into or out of the airport.

Charleston Int’l Sweetens Retail Lineup with Kiosk Program

Charleston County Aviation Authority
Thanks to a new specialty leasing program that debuted at Charleston International Airport (CHS) this spring, customers can now purchase a sampling of local and regional goodies and gifts at small kiosks inside the airport terminal.

Greenbrier Valley Airport Takes Over Management of Terminal Restaurant

Landings
When Greenbrier Valley Airport (LWB) opened its new restaurant last fall, the West Virginia airport raised the concessions bar for rural airfields everywhere. The menu at Landings features selections such as arepas, bolitas de mofongo and profiteroles. The refined décor includes custom wood furniture and hand-blown light fixtures. Moreover, LWB manages the restaurant itself rather than hiring an outside operator.

Airports Find Creative Ways to Purchase Luggage Carts

Acquiring and managing luggage carts can be an expensive proposition, but Lexington Blue Grass Airport (LEX) and Harrisburg International (MDT) lighten the load by rolling equipment costs into their parking contracts.

Experiential Concessions Faring Well at Portland Int’l

Portland International Airport (PDX), much like the city itself, takes pride in all things local and unique. The array of food, drinks and art throughout its five concourses communicates that pride in no uncertain terms.

McCarran Int’l Adds Walk-In Medical Clinic

McCarran Int’l Adds Walk-In Medical Clinic
McCarran International Airport (LAS) in Las Vegas offers customers and employees in need of immediate medical attention a welcome respite in Terminal 1. The Code 3 Urgent Care, located before the A/B security checkpoint, is the privately owned and operated facility with three patient rooms, an on-site X-ray machine and laboratory.

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