Category - Passenger Transport

Long-Awaited Rail Extension Is Just the Ticket to Spur Growth at Washington Dulles

Long-Awaited Rail Extension Is Just the Ticket to Spur Growth at Washington Dulles
Nearly 60 years and billions of dollars in the making, the Silver Line Extension opened Nov. 15, 2022, connecting customers to six new stations, including one at Washington D.C.’s Dulles International Airport (IAD). The new 11.4 miles of Metrorail track expanded the Washington Metropolitan Area Transit Authority (WMATA) system to provide service between Reston and eastern Loudoun County, both in Virginia.

Deeper Partnerships Yield Additional Advertising Revenue at Ontario Int’l

Deeper Partnerships Yield Additional Advertising Revenue at Ontario Int’l
The Ontario International Airport Authority Board approved an agreement with Fuse Advancement LLC to collaborate with airport staff on a new advertising and sponsorship sales model. The new partnership, which began in 2021, emphasizes continual growth by building on joint relationships.

Bradley Int’l Builds New Ground Transportation Center

Bradley Int’l Builds New Ground Transportation Center
This summer, Bradley International Airport (BDL) in Windsor Locks, CT, opened a new rental car facility and ground transportation center that spans 13.4 acres and includes 1.5 million square feet of space in three buildings: a five-story ready/return garage, a five-story quick turnaround facility and a four-story vertical circulation building. The entire facility is connected to the terminal by an elevated, covered pedestrian bridge and features the airport’s three-letter identifier, BDL, in bright lights.

New Rental Car Center at Columbus Int’l Improves Experience for Passengers, Rental Companies

New Rental Car Center at Columbus Int’l Improves Experience for Passengers, Rental Companies
In one fell swoop, John Glenn Columbus International Airport (CMH) in Ohio made it easier for travelers to pick up/return rental cars, improved efficiency for rental companies and gained 1,700 parking spaces. How did it achieve this operational trifecta? By building a new $134 million rental car center that was funded by customer facility charges instituted back in 2007.

Final Stage of Train System Project at Phoenix Sky Harbor Connects to Rental Car Center

Final Stage of Train System Project at Phoenix Sky Harbor Connects to Rental Car Center
Sometimes a successful project is as much about what is lost as what is gained. That’s the case for the PHX Sky Train® Stage 2 Extension at Phoenix Sky Harbor International Airport (PHX), which will open later this year. If the first two stages of the PHX Sky Train® project are any indication, there will be one big gain: a notable rise in customer satisfaction.

Consolidated Ground Transportation Center at Long Island MacArthur Facilitates Cascade of Other Improvements

Consolidated Ground Transportation Center at Long Island MacArthur Facilitates Cascade of Other Improvements
The new Ground Transportation Center that opened this spring at Long Island MacArthur Airport (ISP) in Islip, NY, combines facilities for rental car agencies with space for local buses, hotel courtesy shuttles and private vehicles working through Uber, Lyft and other app-based ride-hailing services.

Digital Taxi Dispatching at San Diego Int’l Frees Up Land, Reduces Traffic Congestion

Digital Taxi Dispatching at San Diego Int’l Frees Up Land, Reduces Traffic Congestion
Airport operators short on usable real estate might want to check out what’s happening at San Diego International (SAN), an airport that is boxed in by both land and water. Using a digital system to dispatch taxis has allowed SAN to significantly decrease the land needed for its taxi hold lot and freed up valuable space for other uses.

Cincinnati Int’l Invests in the Future With New Transportation Center, Roadway Improvements

Cincinnati Int’l Invests in the Future With New Transportation Center, Roadway Improvements
​If there is one through line for the new rental car and ground transportation center at Cincinnati/Northern Kentucky International Airport (CVG), it is convenience. Chief Executive Officer Candace McGraw describes the 1.57 million-square-foot facility as “a walkable solution” that saves travelers time by connecting them directly to the baggage claim and ticketing areas, and eliminating the need to ride shuttles to get rental cars.

Charlotte Douglas Int’l Rises to the Challenge of Managing Peer-to-Peer Car Rentals

Charlotte Douglas Int’l Rises to the Challenge of Managing Peer-to-Peer Car Rentals
When air travel hit the skids in 2020, rental car companies struggled right alongside airlines and airports. With business slowing to a trickle, rental fleets were decimated by the sale of dormant vehicles. Hertz reported a 40% reduction in cars between the end of 2019 and the end of 2020.

Dulles Int’l Adds Separate Pickup Area for TNC Traffic

Dulles Int’l Adds Separate Pickup Area for TNC Traffic
Recognizing the need to improve ground transportation flow, the airport operations team zeroed in on traffic from app-based transportation network companies (TNCs) such as Lyft and Uber. In mid-August, IAD debuted what it calls the third curb, an area dedicated solely to TNC pickups. The new system is designed not only to relieve congestion at the curb, but also to make it easier for passengers using app-based ride services to connect with their drivers.

Austin Int’l Modernizes Ground Transportation Management System

Austin Int’l Modernizes Ground Transportation Management System
The emergence of transportation network companies, or TNCs, has been a charged topic in Austin, TX. Uber and Lyft left abruptly in 2016 after a squabble with the city over fingerprinting requirements. One year later, the regulation shifted, and they were back in the city and operating in full force at Austin-Bergstrom International Airport (AUS).

San Antonio Int’l Builds Consolidated Rental Car Facility & New Parking Garage

San Antonio Int’l Builds Consolidated Rental Car Facility & New Parking Garage,Mindy Hamlin
When San Antonio International Airport (SAT) launched its $178 million consolidated rental car facility project in 2015, it was a direct response to customer requests for more convenience. Before the new facility was built, each rental car company operated out of its own satellite facility and provided its own shuttle service to and from the airport.

Nashville Int’l Transitions Shuttle Bus Fleet to Compressed Natural Gas

With its 10-year shuttle bus agreement nearing expiration a couple years ago, the Metropolitan Nashville Airport Authority seized the opportunity to investigate alternative fuel options for Nashville International Airport (BNA).

Tampa Int’l Kicks Off Master Plan Updates With New Rental Car Center & Automated People Mover

Valentine’s Day was extra sweet for Tampa International Airport (TPA) this year. The growing Florida facility opened two substantial new pieces of infrastructure to the public: a $323 million consolidated rental car center and a $412 million automated people mover. Both projects were designed to reduce curbside congestion at the terminal, improve customer service and pave the way for future passenger growth.

Reducing Emissions & Operating Costs Sparks Push for Electric Buses

Reducing Emissions & Operating Costs Sparks Push for Electric Buses
A growing number of U.S. airports are replacing their fossil fuel-burning courtesy buses with electric vehicles, spurred by the promise of smaller carbon footprints and lower operating costs. FAA grants that subsidize emission-free technologies and a smoother, quieter ride for passengers also sweeten the deal.

Lehigh Valley Int’l Adds Multi-Modal Transportation Center

Lehigh Valley Int’l Adds Multi-Modal Transportation Center
After years of negotiations, the design of the Multi-Modal Transportation Center at Lehigh Valley International Airport (ABE) finally hit all the right notes for airport officials and the rental car, bus and taxi operators that serve the new facility. With the $5.5 million project complete, residents and visitors in Allentown, PA, are set to benefit for years to come.

Automated People Mover Sets the Stage for Less Curb Congestion, New Intermodal Connections at Orlando Int'l

Orlando International Airport (MCO) is on track for continued growth and increased intermodality with the debut of its South Airport Automated People Mover System early this fall.

Bismarck Municipal Reaps Benefits & Reduces Risk With Privately Developed Rental Car Facility

Like blind dates and family vacations, airport projects don't always go as originally planned. Case in point: the new rental car service center at Bismarck Municipal Airport (BIS) in North Dakota.

Pittsburgh Int'l Rolls Out Renewed Train System

Pittsburgh Int'l Rolls Out Renewed Train System
After 24 years and more than 2 million miles in service, the people mover trains connecting the landside and airside terminals at Pittsburgh International Airport (PIT) are virtually all new and rolling into the future. A four-phase, $11 million project modernized the trains with new underframes and updated interior elements (flooring, air conditioning, lighting, etc.).

Sea-Tac Establishes Environmental Guidelines for Ridesharing Companies

Seattle has long been considered one of the greenest cities in the United States, and Seattle-Tacoma International Airport (SEA) is making sure that the ground transportation options it offers passengers live up to that reputation.

New Train Line Opens “Corridor of Opportunity” at Denver Int’l

“Corridor of Opportunity” at Denver Int’l
From its very inception, Denver International (DEN) has been a noteworthy U.S. airport, but it recently joined the international big leagues with the addition of a rail connection and a striking on-airport hotel/transit center complex. Last year, DEN served about 54 million passengers and was ranked the sixth-busiest airport in the United States. The new 23-mile rail connection and associated $582 million hotel/transit center are expected to boost airport and convention business by making ground transportation and accommodations more convenient for passengers.

Electric Car-Sharing Service Makes U.S. Debut at Indianapolis Int’l

Passengers at Indianapolis International (IND) will soon have a new and greener option for getting to and from the airport: an all-electric car-sharing program. BlueIndy, which launched local service in September, is slated to open a 20-car station in the airport’s parking garage later this month. The new facility will allow arriving passengers to pick up cars at the airport and drop them off at stations near their destinations. Departing passengers will be able to pick up vehicles at stations throughout the Indianapolis metro area and return them to the new station at IND.

Austin-Bergstrom Enhances Service & Avoids Operational Headaches with New Conrac

In October, Austin-Bergstrom International Airport (AUS) opened a $155.5 million consolidated rental agency complex (conrac) funded with customer facility charges. Beyond creating a new onsite facility for rental agencies, officials also carved out more space for customer parking at the Texas airport.

Oakland Int’l Gains New Public Transportation Link

Getting to and from Oakland International Airport (OAK) is drastically easier for many passengers since the new connection opened in November between the airport and California’s Bay Area Rapid Transit District (BART) train system. OAK’s financial share of the project was $45 million — just less than 10% of the total cost. “It’s important that we invest in transportation infrastructure that serves today as well as into the future,” explains Deborah Ale-Flint, Director of Aviation for the Port of Oakland.

Dallas/Fort Worth Int'l Partners With Transit Authority to Bring Light Rail Service to Airport

New connections are being made since the August opening of a $36 million light rail station at Dallas/Fort Worth International Airport (DFW).

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