Widespread uncertainty was understandable given the unprecedented circumstances presented by the global pandemic. But passenger forecasts impact nearly every area of operations, from parking lot closures and law enforcement schedules to concession hours and capital improvement projects. So Kenneth Strickland pressed on for clearer answers.
The ticketing lobby at Daniel K. Inouye International Airport (HNL) on the island of Honolulu was transformed late last year with fresh finishes and updated check-in kiosks that print a new breed of bag tags. Podium panels now feature custom graphics designed by a Maui tattoo artist. The new self-service kiosks, 54 in all, allow passengers to check themselves in and print their own tags for checked baggage. But you won’t find backing paper from the tags strewn about the floor or overflowing from garbage cans.
Winter is a busy time at Bozeman Yellowstone International (BZN). Parka-clad passengers from around the world fly into the southwestern Montana airport with snowboards, skis and other outdoor gear to enjoy the rugged Rocky Mountain region.
At Edmonton International (YEG), strategic partnerships with technology companies are helping the airport tackle common industry challenges such as wildlife management, perimeter security and ground support services. One venture led to the development of a new portable diesel heater to keep jet bridges and parked aircraft warm during cold Canadian winters.
With nearly 2,000 takeoffs and landings every day, Los Angeles International Airport (LAX) is keenly aware of the impact airplane exhaust from the tarmac can have on customers and employees inside the terminal.
When Pensacola International (PNS) and Valley International (VIA) replaced flooring in their respective facilities, the two airports selected different materials; but both chose colors and patterns that portray their local Gulf Coast water and landscapes.
With annual passenger growth of 7% to 25% over the last four years, Appleton International Airport (ATW) knew it was time to renovate its sole terminal. Last year, ATW became the third-busiest airport in Wisconsin and Bloomberg News ranked it as the fourth-fastest growing airport in the country; but it was still operating out of a facility originally built in the 1960s.
When it came time for San Antonio International Airport (SAT) to update its master plan, officials knew that many in the growing city felt there was no room left to expand at the airport’s current site. One reason for the debate was the tremendous growth that has taken place at SAT since airport officials turned their focus to securing new air service in 2015.
When San Antonio International Airport (SAT) launched its $178 million consolidated rental car facility project in 2015, it was a direct response to customer requests for more convenience. Before the new facility was built, each rental car company operated out of its own satellite facility and provided its own shuttle service to and from the airport.
Tallahassee International Airport (TLH) is always looking for ways to incorporate ‘green’ elements into its infrastructure development projects and daily operations. It was home to the first solar farm in Tallahassee, and airport officials are redoubling their efforts with another, even larger, farm.
Operations and maintenance crews at Baltimore/Washington Thurgood Marshall International Airport (BWI) are no strangers to winter weather. With more than 600 flights on any given day and annual passenger volumes exceeding 25 million, the airport takes an ‘all-hands-on-deck approach’ to snowy and icy precipitation.
When the time came for Valley International (HRL) to upgrade its aircraft rescue and firefighting (ARFF) facility, officials at the Harlingen, TX, airport joined forces with their design team to create a building uniquely designed for firefighters. The new $3.8 million, 10,000-square-foot station officially opened in May with a host of features to enhance safety and efficiency.
