b'Seattle-Tacoma Intl Welcomes the World 10 SEA TERMINALSvia New International Arrivals Facility BY JODI RICHARDS Seattle-Tacoma International (SEA)a grand hall and an elevated pedestrianpassengers per hour at peak travel times. recently passed a significant milewalkway. All were designed to provideThat meant inbound international flights marker in its ongoing quest toa high level of service in a memorable,often waited on the tarmac for a gate; and earn top marks from passengers. Earliericonic way. The new facility has four timesafter deplaning, passengers had to wait in this year, the airport gained a fourth star inmore space for Customs/Immigrationcorridors because the Customs and Border its Skytrax rating, and Managing Directorprocessing, a larger baggage claim areaProtection area was not large enough Lance Lyttle is confident that a newwith additional carousels, and improvedto process them in an efficient manner. International Arrivals Facility will help SEApassenger amenities, including privateAdditionally, the baggage claim area was earn a perfect five-starstations for nursing mothers, additionalundersized, which caused more waiting. rating and achieverestrooms and pet relief areas.Charles Goedken, other key customerLyttle explains that SEAs previousSEAs Operational satisfaction goals. facility was undersized and its serviceReadiness and The facility,level was far below what internationalTransition senior slated to fully openpassengers expect upon arrival. Themanager, notes May 10, has threebuilding was designed to accommodatethat airport leaders primary elements: anLANCE LYTTLE 1,200 passengers per hour, but wasprojected the need international corridor,recently processing more than 2,000for an upgradedCHARLES GOEDKENMay | June 2022AirportImprovement.com'