b'104 CVG PASSENGER TRANSPORTNaturally, Blum is pleased to see current trends towardoften. McGraw describes the airports strategy as diligent enhancing the experience for rental car customers and hopesplanning ahead, conservative budgeting, hiring the bestlocal other airports will follow CVGs lead. Whether you are aif availableand engaging leadership on the CVG board of business traveler or visiting Cincinnati with your family, theredirectors and staff. is no greater upgrade than going from a customer experienceThere was a lot of communication, she adds. where you wait for a shuttle bus to take you to a surface lot open to the elements, to the present day where you can merelyBlum notes that there was a lot of collaboration geared walk to your vehicle, says Blum.toward creating options for stakeholders. He firmly believes that collaboration should begin early for anything that involves Communication and Collaboration the future layout of an airport. Doing so can help operators The process of planning, designing and building the new rentalavoid key problems, he stresses. Too often, great design car facility at CVG brought stakeholders together early andalternatives for rental car facilities are taken off the table because 041522-airportimprovementad.pdf 1 4/15/2022 1:02:11 PM of a decision made during the master plan process, Blum comments. Early and continual collaboration also prevents airport and rental car stakeholders from making incorrect assumptions about each others operations, he adds. Blum advocates listening to many voices to address needs from multiple angles. The better stakeholders are at drilling down in to the hows and whys, the better the facility, he says.Shifting GearsThe continuing communication and collaboration that leadership expected from the project team enabled flexibilityand turned out to be crucial. Cassie C Krautsack, CVGs project M manager and seniorCASSIE KRAUTSACKY program manager for the facility, explains why: CM When we were at 60% design with the MY project, we were also in the midst of updating our master plan, which indicated we needed CY to plan for expansion of ticketing. At that CMY moment in time, we decided to pause design K and reevaluate our future needs. Ultimately, we changed the design to accommodate future expansion of ticketing. We were able to do this with no impact to the schedule by working closely with other internal teams as well as the design and construction teams. In retrospect, she believes it was crucial to pull everyone together to make decisions in a timely manner so both the budget and schedule could be met. Krautsack urges anyone contemplating a Learn more about thelarge building initiative such as a rental car 2022 ACI-NA Annual Conference and Exhibitioncenter to remain flexible and always look at www.airportscouncil.org at the big picture. She notes that airports working on multi-year projects need to monitor changing conditions and be willing to stop, evaluate and redirect, if needed. Among May | June 2022AirportImprovement.com'