NEW ORLEANS - Today, the American Airlines team at Louis Armstrong New Orleans International Airport (MSY) was presented with the Customer Cup, a quarterly award that recognizes the team with the strongest performance in customer experience. The New Orleans team outperformed 26 other like-sized airports in the categories of departure dependability, baggage performance, customer feedback and overall airport experience.
“Congratulations to the American Airlines team at MSY on winning the Customer Cup,” Kevin Dolliole, Director of Aviation at Louis Armstrong New Orleans International Airport. “Thank you for continuing to improve the travel experience for customers through MSY and moving our airport in a positive direction.”
American Airlines’ MSY team previously earned the Customer Cup in 2013. American Airlines is the third largest airline at MSY with service to 7 destinations including Charlotte, Chicago, Dallas-Ft. Worth, Los Angeles, Miami, Philadelphia, and Washington, D.C.
2022 Charlotte Douglas International Airport Report of Achievement
Giving back to the community is central to what Charlotte Douglas International Airport and its operator, the City of Charlotte Aviation Department, is about, and last year was no different.
Throughout 2022, while recovering from the COVID-19 pandemic, we continued our efforts to have a positive impact on the Charlotte community. Of particular note, we spent the year sharing stories of how Connections Don't Just Happen at the Terminal - from creating homeownership and employment opportunities to supporting economic growth through small-business development and offering outreach programs to help residents understand the Airport better.
This whitepaper highlights the construction projects, initiatives, programs and events that validate Charlotte Douglas as a premier airport.
Download the whitepaper: 2022 Charlotte Douglas International Airport Report of Achievement.