“Detroit Metropolitan Wayne County Airport will be bustling with travelers this holiday season,” said Wayne County Airport Authority CEO Chad Newton. “This will be our busiest holiday travel period since 2019 and we’re ready. We strive to exceed our customers’ expectations each day. The holidays are not any different. Everyone—from our airlines and federal security partners to our janitorial team, concessionaires, and Airport Authority staff—will do our best to make the travel experience as enjoyable as possible.”
This year, DTW completed the final phase of the multi-year, nearly $21 million Evans Terminal Dining Redevelopment Project with the opening of Outback Steakhouse. Customers are encouraged to enjoy the mix of local and national brand restaurants, as well as shop at the terminal’s unique retail locations while they wait for their flights. Visitors to the McNamara Terminal can enjoy the concessions there as well, while taking in the holiday music playing in the tunnel connecting Concourse A to Concourses B and C. Local musicians will also perform holiday favorites live in Concourse A on select days in December. The DTW Dogs Pet Therapy program launched earlier this year. Certified therapy dogs will be walking both terminals lifting spirits and the Airport Ambassadors will be assisting customers who need help navigating the airport.
While the DTW team will be prepared, travelers can also prepare for their trip to the airport by keeping a few tips in mind.
Non-ticketed visitors can enter the post-security side of the Evans and McNamara terminals by participating in the DTW Destination Pass program. Anyone wishing to greet family and friends at their gate or wait with them until their flight departs can apply for a pass the day before the planned visit to DTW at www.metroairport.com/about-dtw/dtw-destination-pass.
Finally, on behalf of the Airport Authority family, we wish you a safe, healthy and happy holiday season.
Detroit Metropolitan Wayne County Airport (DTW) serviced more than 23 million passengers in 2021, amid the global COVID-19 pandemic. In 2019, DTW welcomed more than 36 million passengers. As one of the world’s leading air transportation hubs, DTW offers service from 14 scheduled passenger airlines. Michigan’s largest airport offers approximately 800 flights per day to and from more than 125 nonstop destinations on three continents. With two award-winning passenger terminals, six jet runways, and an onsite AAA Four-Diamond Westin Hotel, DTW is among the world’s most efficient, customer friendly and operationally capable airports in North America. Detroit Metropolitan Wayne County Airport earned Airports Council International’s 2020 Airport Service Quality Award for Best Airport by Size and Region (25 to 40 million passengers per year in North America). DTW also received the highest score among mega airports in the J.D. Power 2019 North America Airport Satisfaction Study of customers’ satisfaction with the airport they traveled through and scored the highest in the security check and terminal facilities factors. Visit jdpower.com/awards for details. DTW is operated by the Wayne County Airport Authority, which also operates nearby Willow Run Airport – an important corporate, cargo and general aviation facility. The Airport Authority is entirely self-sustaining and does not receive tax dollars to support airport operations. Visit www.metroairport.com for more information.
Fairbanks International Airport Baggage Transport Conveyor Enhanced With Mod Drive™ System
Airports face a host of unique industry challenges, such as meeting efficiency regulations and seeking out the best maintenance practices to reduce costs and keep operations flowing. In today’s current economic climate, any potential cost savings can go a long way.
In 2019, Alaska’s Fairbanks International Airport (FAI) sought to modernize its equipment and operations. They were dissatisfied with the performance of the gearmotors on their baggage transport conveyors and began searching for new suppliers. Regal approached FAI with a solution that could improve equipment performance and simplify maintenance, with the added benefit of energy cost savings: the Hub City® MOD Drive™ system.
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