The name Advisory Circular (AC) is a bit of a misnomer, as many are more mandatory than advisory in nature. The latest version of AC 150/5340-26(C), Maintenance of Airport Visual Aid Facilities, is a clear example of an FAA document that does more than advise.
The airport community universally agrees that customer service excellence is a critical component of an airport's success. We further concur that exceptional customer service can generate revenue not only from air travelers, but also from those sending off or greeting passengers.
Whether it's for business or leisure, people are visiting Nashville like never before. As Nashville experiences a time of unprecedented growth and opportunity, so does Nashville International Airport (BNA). BNA served more than 11 million passengers in 2014, setting a new record for the airport. This means more opportunities to provide the Nashville Airports Experience - our customer service mantra - to each and every traveler.
Air service development should be easy. In theory, all it takes is convincing an airline that it can make a profit serving your market; but that's really not enough. Given the limited amount of aircraft airlines have to deploy and the larger number of airports vying for service, you must also demonstrate that a carrier can make more money in your market than elsewhere. How this is done is very different from one airport to the next.
The evolution of technology has turned us into great electronic communicators. We are obsessed with sending emails, text messages, tweets, etc. Unfortunately, we no longer communicate very well or very accurately on paper. Often, our written messages are loaded with misspelled or missing words, poor sentence structure and punctuation problems.
When I asked Professor Kostas Daniilidis about the future of robotics at airports, he smiled and responded, "Well, what would you want?"...
The "10 Commandments" of Consolidated Rental Car Center Design
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Why Peer Reviews Are More Important Than Ever
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We are a population that hates to wait. In fact, the age-old notion of "waiting your turn" has taken on ...
It's a rare airport these days that hasn't been hit with capacity cuts from the airlines. At Tucson ...
It's What's on the Inside!
Imaginary surfaces, non-movement areas, BRLs, BLTs* and OFAs - they all ...
When Tampa International Airport (TPA) opened in 1971, it was regarded by many as a state-of-the-art wonder, ...
