Category - Concessions/Retail

Catering to Small Visitors Can Yield Large Returns

With no direct revenue streaming from children's play areas, some airports underestimate their importance. Factor in customer service appeal and secondary revenue opportunities from calculated placement, however, and the potential value of a well-executed romping ground grows significantly.

Atlanta Int'l Adds "Airline-Agnostic" Passenger Lounge

Building on the traditional popularity of airline lounges while also catering to a preponderance of hub and spoke passengers, Hartsfield-Jackson Atlanta International Airport (ATL) has opened an independently-operated common-use lounge that offers extra perks to all passengers for a $35 daily access fee.

Chicago Airports Forge New Territory with Mandatory Green Standards for Concessionaires

When it comes to long-term sustainability, it's one thing to talk the talk and quite another to walk the walk. That said, the Chicago Department of Aviation (CDA) is boldly striding where no other airport authority has gone by extending its green policies to airport concessionaires.

Int'l Terminal at LAX Receives Retail & Dining Makeover

Part of the $1.9 billion renovation and expansion of the Tom Bradley International Terminal (TBIT) at Los Angeles International Airport (LAX) is the dramatic $79.8 million redevelopment of its concessions program by The Westfield Group and its partners. When complete, the terminal will feature more than 60 dining and retail options designed to greatly enhance passengers' experience in the new terminal. More than 40 will be located in the 150,000-square-foot great hall, Antonio Villaraigosa Pavilion.

Detroit Metro Adds Health-Oriented Retail Options & Self-Testing Kiosks

With a sizable portion of airline travelers working to reduce their size, airports across the globe are responding with everything from calorie-conscious concessions to in-terminal workout facilities.

Delta Air Lines Expansion Brings New Customers & Concessions to JFK's Terminal 4

This is the second installment of a two-part series about the expansion and redevelopment of Terminal 4 at John F. Kennedy International Airport (JFK). It highlights the concessions and other passenger services added as Delta Air Lines assumes its new role as the terminal's anchor tenant. See our May/June 2013 issue for Part 1 of the series, which described infrastructure preparations for the expansion. In late May, Terminal 4 at John F. Kennedy International Airport (JFK) celebrated the opening of its newly expanded and redeveloped Concourse B, including nine new and seven renovated wid

High-Tech Video Displays Put Denver Int'l at Forefront of Digital Advertising

A new digital video advertising program at Denver International Airport (DEN) is expected to boost the airport's ad revenue by about 40%, grossing $95 to $100 million over the next 10 years.

Tampa Int'l Tests Food Truck Concessions in Cell Phone Lot

Tampa International Airport (TPA) is scheduled to launch an eagerly anticipated concessions redevelopment program next year, but that hasn't precluded it from offering some of the trendiest eats in the Bay Area in the meantime. Customers just have to venture outside to find them.

DFW is Launch Site for Tech-Driven Car Rental Company

Dallas/Fort Worth International Airport (DFW) already had 10 rental car vendors serving its travelers, but officials welcomed NO. 11, Silvercar, in mid-January.

Salt Lake City Int'l Overhauls Concessions with Local Faves & National Brands

Maureen Riley, executive director of the Salt Lake City Department of Airports, rarely totes a brown bag to work these days. "There are a lot of lunch options we never had before," she notes.

Boston Logan Embraces Specialty Concessions

As passengers adjust their arrival times to allow for post-9/11 security measures, airport operators are adjusting concessions programs to capitalize on that extra time. Gone are the days when travelers rush through the concourse, perhaps grabbing a quick cup of coffee or newspaper before running to their gates. These days, they have more time for browsing, relaxing and shopping, and airports are enjoying the additional sales opportunities the new norm creates.

Greenville-Spartanburg Int'l Brings Luggage Cart Rentals In-House

When Smarte Carte departed Greenville-Spartanburg International Airport (GSP) in 2011, officials there took the opportunity to rethink the South Carolina facility's strategy toward luggage cart rentals. The question never centered on whether or not GSP should offer the common customer convenience, but rather on who should manage cart rentals: the airport or a third-party concessionaire.

Long Beach Municipal Revamps its Retail & Food/Beverage Program

For Airport Director Mario Rodriguez, the $45 million concourse project nearing completion at Long Beach Municipal (LGB) is about far more than providing enough capacity to move people through the facility. "We want to make sure that they move through in a very nice way," he specifies. "We want to make sure they're comfortable."

Toronto Airports Authority & American Express Forge Multi-Faceted

Toronto Pearson International Airport (YYZ) pioneered new marketing territory this summer, when a multi-year, multi-faceted advertising and sponsorship agreement took effect between American Express and the Greater Toronto Airports Authority (GTAA).

O'Hare Savors Concessions App & Delivery Service

An Android or iPhone can be a traveler's best friend, but it acts more like a do-it-all personal assistant when it allows users to skip airport restaurant lines and have their food delivered to the gate.

Airports Use Carts & Kiosks to Boost Concession Revenues

The movie Field of Dreams popularized the notion that "If you build it, they will come." But some airports are taking the corollary approach - not building additional concessions space - and customers and vendors still continue to come.

LAX Adds a Little Magic

Basketball icon Earvin "Magic" Johnson is among many Angelenos who think it's time to "add a little 'Magic'" to Los Angeles International Airport (LAX).

Nashville Int'l Adds Healthcare Clinic & Wellness Store

When the Metropolitan Nashville Airport Authority included a healthcare clinic in its concessions master plan for Nashville International Airport (BNA) back in 2004, board commissioners specified that they didn't want it to be like clinics in other larger U.S. hubs - that is, subsidized by the airport or even a hospital.

Tech Retail Proves Popular at Orlando Int'l

Technology-oriented retail is performing "very well" at Orlando International Airport (MCO) - particularly Tech on the Go, an airside store that opened in Terminal A about two years ago, reports MCO's manager of concessions, Linda Baratta.

Raleigh-Durham Int'l Premieres New Retail & Restaurants

When Raleigh-Durham International Airport (RDU) cut the ribbon for its new Terminal 2 earlier this year, it also debuted a new, more diversified food service and retail program.

Airport Store Merges 8 Indianapolis Cultural Centers

Retail trends generally start on one of the coasts and sweep inward to the Midwest. Indianapolis International Airport (IND), however, is blazing a new trail from the heart of America's heartland.

Richmond Int'l Adds New Post-Security Dining Option

With the increased screening measures that have evolved in the last 10 years, getting through security checkpoints as soon as possible has become a primary objective for many travelers. However, once on the "other side," sit-down dining options can be hard to come by.

DFW Highlights Healthy Fare

Not many days go by without some form of market research occurring at Dallas/Fort Worth International Airport (DFW). It's so common, listening to customers is considered standard operating procedure.

AIRMALL Completes Concessions Facelift at Cleveland Hopkins

Amid an economy with extremely tight credit and significantly declining passenger levels, Cleveland Hopkins International Airport has transformed its concessions program. Previously dismal spend rates are projected to reach a healthy $7.50 per enplanement by year-end.

San Francisco Int'l Takes Healthy Concessions Beyond California Dreamin'

It's one thing for airports to encourage tenants to promote healthy practices; it's another to insist on it. San Francisco International Airport (SFO) is straddling that line with its new Terminal 2 concessions program.

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