Category - Concessions/Retail

O'Hare Savors Concessions App & Delivery Service

An Android or iPhone can be a traveler's best friend, but it acts more like a do-it-all personal assistant when it allows users to skip airport restaurant lines and have their food delivered to the gate.

Airports Use Carts & Kiosks to Boost Concession Revenues

The movie Field of Dreams popularized the notion that "If you build it, they will come." But some airports are taking the corollary approach - not building additional concessions space - and customers and vendors still continue to come.

LAX Adds a Little Magic

Basketball icon Earvin "Magic" Johnson is among many Angelenos who think it's time to "add a little 'Magic'" to Los Angeles International Airport (LAX).

Nashville Int'l Adds Healthcare Clinic & Wellness Store

When the Metropolitan Nashville Airport Authority included a healthcare clinic in its concessions master plan for Nashville International Airport (BNA) back in 2004, board commissioners specified that they didn't want it to be like clinics in other larger U.S. hubs - that is, subsidized by the airport or even a hospital.

Tech Retail Proves Popular at Orlando Int'l

Technology-oriented retail is performing "very well" at Orlando International Airport (MCO) - particularly Tech on the Go, an airside store that opened in Terminal A about two years ago, reports MCO's manager of concessions, Linda Baratta.

Raleigh-Durham Int'l Premieres New Retail & Restaurants

When Raleigh-Durham International Airport (RDU) cut the ribbon for its new Terminal 2 earlier this year, it also debuted a new, more diversified food service and retail program.

Airport Store Merges 8 Indianapolis Cultural Centers

Retail trends generally start on one of the coasts and sweep inward to the Midwest. Indianapolis International Airport (IND), however, is blazing a new trail from the heart of America's heartland.

Richmond Int'l Adds New Post-Security Dining Option

With the increased screening measures that have evolved in the last 10 years, getting through security checkpoints as soon as possible has become a primary objective for many travelers. However, once on the "other side," sit-down dining options can be hard to come by.

DFW Highlights Healthy Fare

Not many days go by without some form of market research occurring at Dallas/Fort Worth International Airport (DFW). It's so common, listening to customers is considered standard operating procedure.

AIRMALL Completes Concessions Facelift at Cleveland Hopkins

Amid an economy with extremely tight credit and significantly declining passenger levels, Cleveland Hopkins International Airport has transformed its concessions program. Previously dismal spend rates are projected to reach a healthy $7.50 per enplanement by year-end.

San Francisco Int'l Takes Healthy Concessions Beyond California Dreamin'

It's one thing for airports to encourage tenants to promote healthy practices; it's another to insist on it. San Francisco International Airport (SFO) is straddling that line with its new Terminal 2 concessions program.

Detroit Metro Earns Top Honors for Healthy Concessions

Airport food used to be simple: Hot dogs spun endlessly on heated rollers, and almost everything else was deep-fried and served in a cardboard boat. Prepackaged, processed fare was easy for concessionaires, but hard on travelers' arteries and waistlines. Much to the delight of health-conscious travelers everywhere, airports are sprinkling such options throughout their food courts and terminals.

Luggage Cart Systems Wheel in Service & Cash

Luggage cart dispensers may hide in corners, but passengers certainly notice when they're not there.

Vancouver Int'l Relishes Role as Official Olympics Airport Supplier

It's often said that the first and last impressions of a city are made at the airport. Vancouver International Airport (YVR) is especially cognizant of its unique opportunity to have a lasting, positive effect on travelers as the world's entryway to the 2010 Olympic and Paralympic Winter Games.

ATL Service Concessions Offer First-Class Experiences to All Visitors

"Road-weary" travelers can get some much-needed rest and a little extra pampering at Hartsfield-Jackson Atlanta International Airport (ATL). Minute Suites and XpresSpa locations were recently added as a direct response to passenger requests.

Detroit Metro Debuts 35 New Eateries & Shops

The new $421 million North Terminal at Detroit Metropolitan Airport (DTW) isn't just architecturally stunning, it's also loaded with new culinary and retail offerings. More than 40,000 square feet of new space marked by colorful storefronts with new concepts and brands greeted passengers when it opened last September.

Manchester-Boston Regional Airport Brews New Business Opportunity

There was something missing at Manchester-Boston Regional Airport in New Hampshire, and the solution was born out of a centuries-old New England tradition - the Meetinghouse.

New Connector Opens Concessions Opportunities at Philly Int'l

Borrowing from its own playbook, Philadelphia International Airport (PHL) is developing concessions for Terminals D and E using a scaled-down version of the strategy it used in the Terminal B/C Connector a decade ago.

Nashville Overhauls Security While Revamping Concessions

As Phase I of Nashville International Airport's (BNA) Terminal Renovation Program comes to a wrap, Raul L. Regalado is convinced the bar has been raised. From fast food to sit-down restaurants, and newsstands to specialty retail, Regalado says BNA has covered the spectrum for its customers.

Soft Drinks & Coffee Carry "Experiential Marketing" into Airport Industry

January brings not only a new year at Cleveland Hopkins International (CLE), but also a new source of revenue. The airport has signed a five-year agreement valued at $2 million, which grants exclusive pouring rights throughout the terminal to Pepsi Americas.

Tampa Revamps Concessions & Retail for $13.5 Million

Tampa International Airport (TPA) snagged the title of "best airport in the country" in a recent Zagat survey, but it's not resting on its laurels. Throughout the past year, TPA has initiated extensive improvements to more than half of the retail and food/beverage offerings in the airport and has introduced new concepts throughout its airside and landside facilities.

That New York State of Mind...& Shopping

At 7,000 square feet, the Hudson Group's shops in Terminal 4 at John F. Kennedy International Airport were already the company's largest contiguous retail space. Hudson, however, wanted them to be its design-leaders as well. So the company completely renovated them - even though the stores were barely three years old.

Philadelphia International Toasts New Wine Bar

Passengers at Philadelphia International Airport (PHL) have several new flight options, but they have nothing to do with air service. They're wine flights, groupings of two or three wines poured in sample-size tasting portions. Patrons can "catch" these flights at Vino Volo, a wine tasting bar and restaurant that opened in late May at PHL's connector between Concourses B and C.

BOS Security Measures Feed Concessions Success

BOS has taken advantage of newfound usable space and added 17,000 square feet to its Terminal B concessions program over and above the security system components. The build-out has more than doubled the retail and food/beverage space used in the American Airlines terminal to more than 30,000 square feet.


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