Plaza Premium Group, global industry leader and pioneer of airport hospitality services, has released the findings from a recent consumer survey, investigating how travellers feel about air-travel, airports, and airport hospitality during the Covid-19 era and post pandemic. The survey findings show that although the travel landscape remains uncertain, people are eager to fly as soon as travel bans and restrictions are lifted. The findings also reveal that airport hospitality services are considered more essential than ever, as hygiene and safety will continue to be a top priority when travelling, even a year from now.
Focusing on ‘What The New Normal in Airport Hospitality Is’ the survey gathered responses from 2000 travellers globally from Plaza Premium Group’s customer database - Smart Traveller database (71%), Plaza Premium Lounge database (27%), and Aerotel database (2%), including physical visitors from its lounges and in-terminal hotels, as well as the Group’s owned website and social media channels.
Key findings revealed:
26% of respondents intend to travel within the next 6-12 months
59% of respondents will travel as soon as travel bans and restrictions are lifted
83% of respondents believe that airport lounges and in-terminal hotels will be essential when travel resumes, due to the need for private spaces, as well as hygiene and safety in the airport being of the highest priority
47% of respondents intend to wash their hands every 1-3 hours whilst at the airport, and 26% said they would wash their hands every 30 to 60 minutes
The survey suggests that travellers will protect themselves in a multitude of ways when they are ready to travel again. 83% of respondents believe that wearing masks is the most effective way of staying safe whilst travelling, whilst 75% see the importance of hand-sanitiser and alcohol wipes as essential. Other respondents, 23%, intend to boost their immunity pre-flight through nourishing food and supplements, whilst 55% of respondents said they would social-distance and make use of private spaces and facilities.
With travel being re-shaped, Plaza Premium Group is redefining its operations across all its services including Plaza Premium Lounge, Aerotel – in-terminal hotels, ALLWAYS Meet and Greet and Airport Dining Concepts. The Group is reinforcing and continuously enhancing the safety and hygienic protocols already implemented, whilst continuing to provide exceptional personalised customer service. Plaza Premium Group has also spearheaded a number of digital initiatives to provide a contactless and seamless end-to-end experience, including contactless transactions, QR-code smart order systems for food and beverage providers, e-books and magazines and vending machines for travel essentials, to name a few. Consumers can also opt for personalised services when visiting foreign airports, such as fast track and baggage porter services which can minimise time and contact with surfaces. As travel continues to evolve, Plaza Premium Group remains committed to staying ahead of customers’ needs and expectations, across all of its brands.
The full ‘What is the New Normal in Airport Hospitality’ report can be downloaded here: https://issuu.com/plaza-network/docs/what_is_the_new_normal_in_airport_h...
About Plaza Premium Group
With a mission to Make Travel Better, Plaza Premium Group is the pioneer and industry leader in innovating global airport hospitality services and facilities in over 180 locations of 49 international airports across the world. Established in 1998 and headquartered in Hong Kong, the group comprises four core business segments – airport lounges Plaza Premium First and Plaza Premium Lounge; airport terminal hotels Aerotel and Refreshhh by Aerotel; airport meet & greet services ALLWAYS and a range of Airport Dining concepts. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption. In addition to its own brands, Plaza Premium Group provides airport hospitality solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, Lufthansa, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more.
The Group has won more than 60 accolades in the last five years, including “World’s Best Independent Airport Lounge” for four consecutive years from 2016 to 2019 at the Skytrax World Airline Awards, the global benchmarkBody temperature check upon check-in
Individually made-to-order portioned meals
Enhanced digital journey to maximise travel experience
Reconfigured lounge space to encourage social distancing and privacy
of aviation excellence, and “Best Airport Lounge Operator” for 2018 & 2019 by TTG Asia magazine. In 2020, the Group has successfully been awarded ISO 9001:2015 for Hong Kong Headquarters, proving the quality management in providing airport lounge services. In addition, the group’s Founder and CEO Mr. Song Hoi-see was named Ernst & Young Entrepreneur of The Year and Master Entrepreneur of The Year 2018 Malaysia.
Plaza Premium Group currently employs over 5,000 staff and serves more than 20 million global passengers annually. By continuously innovating and striving to surpass travellers’ expectations of airport experiences, the group is growing exponentially across major international airports globally.
To learn more: www.plazapremiumgroup.com
Connect with us: Linkedin @plazapremiumgroup, Twitter @PPG_worldleader and WeChat @PlazaPremiumGroup
Fairbanks International Airport Baggage Transport Conveyor Enhanced With Mod Drive™ System
Airports face a host of unique industry challenges, such as meeting efficiency regulations and seeking out the best maintenance practices to reduce costs and keep operations flowing. In today’s current economic climate, any potential cost savings can go a long way.
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