AirVote Index (0-100) is a relative contribution of green/yellow/red responses.
We asked Angelique Denneman, AirVote’s head of customer success, to comment on these numbers.
“Most trends are somewhat expected”, said Angelique – “but some had us scratch our heads. For example, the feedback on restroom conditions at baggage claim turns out to be one of the highest among all areas. Maybe because the facilities there are not used as much and hold well between regular services? We were not surprised to see a low index score for vending equipment: AirVote there is used mostly for issue reporting. Critical feedback signals airport teams about problem areas they can take to their vending partner.”
Over seventy percent of non-green feedback contains additional information about an issue, such as a long wait, hygiene, or lack of supplies.
AirVote will be presenting its airport solutions at the upcoming 2022 ACI-NA Annual Conference in Minneapolis in September (booth#:1326)
About AirVote
Founded in 2019, AirVote® (https://air-vote.com) is a location-specific real-time contactless customer feedback platform. Customers provide instant service feedback by scanning QR Smileys™ with their smartphones. All feedback is associated with its precise location for quick action and accurate analytics. The system’s simplicity, reasonable implementation costs, and contactless format made AirVote an attractive offering for clients in various industries and settings.
2022 Charlotte Douglas International Airport Report of Achievement
Giving back to the community is central to what Charlotte Douglas International Airport and its operator, the City of Charlotte Aviation Department, is about, and last year was no different.
Throughout 2022, while recovering from the COVID-19 pandemic, we continued our efforts to have a positive impact on the Charlotte community. Of particular note, we spent the year sharing stories of how Connections Don't Just Happen at the Terminal - from creating homeownership and employment opportunities to supporting economic growth through small-business development and offering outreach programs to help residents understand the Airport better.
This whitepaper highlights the construction projects, initiatives, programs and events that validate Charlotte Douglas as a premier airport.
Download the whitepaper: 2022 Charlotte Douglas International Airport Report of Achievement.