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Nashville Int’l Expands Central Terminal with New Grand Lobby
Nashville International Airport® (BNA®) opened its five-story Grand Lobby this January, a 300,000-square-foot space designed to provide travelers with more space and give them a sense of Tennessee and its capital city.
Newark Int’l Builds New Terminal A
“A journey of surprises”—that’s what the New Terminal A at Newark Liberty International Airport (EWR) is designed to be. The surprises run the gamut from more holdroom seating, new concessions and upgraded restrooms to dazzling artwork and digital displays.
Kansas City Int’l Maintains Convenience While Delivering Major Upgrades
After dozens of public listening sessions and nearly four years of construction, Kansas City International Airport (MCI) opened a new $1.5 billion terminal on Feb. 28 to rave reviews. Although convenient, the terminals were lacking in modern comforts and a logical passenger flow.
Inductive Charging for Electric Shuttles
With economy parking located about two miles from its main campus, Kansas City International Airport (MCI) has always tried to have leading-edge buses to shuttle passengers to and from the terminal.
Volunteer Ambassadors Provide Key Customer Support in New Terminal
New and experienced travelers alike ask for information and recommendations from the Airport Ambassadors at Kansas City International Airport (MCI). The volunteer helpers are easily identifiable by their uniforms embroidered with the Kansas City Aviation Department logo.
A Terminal for All
While vacations and other trips may be enjoyable, air travel itself can sometimes be stressful and difficult—especially for passengers with reduced mobility, visual impairment, hearing loss, etc.
New 7-Level Garage Increases Parking Capacity and Convenience for Customers
When Kansas City International Airport (MCI) debuted its new terminal in February, it also opened a new 6,200-space parking garage to go with it. The pre-cast concrete structure was built to accommodate growing demand for on-site parking and provide customers with ready access to the terminal.
New Hangar & Workforce Investments at Dayton Int’l
At Dayton International Airport (DAY) in Ohio, Sierra Nevada Corporation recently opened a large facility that will be home base for about 140 employees. That 90,000-square-foot hangar and 7,940-square-foot office complex is just the beginning.
Syracuse Int’l Establishes In-House Police Department
Shortly after midnight on the first Monday in March, police officers on the newly formed SRAA Police Department began patrolling the Upstate New York airport grounds for the first time.
Seattle-Tacoma Int’l Invests in Data Management Upgrade
When Seattle-Tacoma International Airport (SEA) implemented operations management software a few short years ago, Safety Management Systems Specialist Adam Varo saw tremendous opportunities for broader applications.
Regina Int’l Optimizes Parking with 24/7 Call Center and On-site Customer Service Reps
Before recent upgrades, parking at Regina International (YQR) was like parking at many airports. The system worked well most of the time. But when there were problems, customers had to wait for help, sometimes up to half an hour.
Quad Cities Airport Eliminates Airfield Bullseye
When it comes to airfield safety, lengthening runways is often the answer. At Quad Cities International Airport (MLI) in Moline, IL, the opposite was true. The Midwestern airport recently resolved a long-standing safety issue by shortening its general aviation runway.
Pilots Flock to Arcadia Municipal for Taco Tuesday
As airport director, Shelley Peacock has transformed Arcadia Municipal Airport (X06) from a quiet place to land into a hot destination for general aviation pilots throughout the state and beyond.
New Concessions Option at Indianapolis Int’l Showcases Hoosier-Grown Specialties
In his eighth year as executive director of the Indianapolis Airport Authority, Mario Rodriguez is working to turn that frustrating theme on its ear by championing a new concessions option at Indianapolis International Airport (IND) that features some of the best products Indiana has to offer.
Spokane Int’l Builds Rail-Truck Facility on Surplus Land
Seattle is well known as the headquarters for Amazon, Starbucks and Alaska Airlines. But it’s Spokane, the second-largest city in Washington, that serves as the commercial, industrial and transportation hub for an approximately 80,000 square mile area over three U.S.

Vehicle Services & Customer Loyalty Programs Drive Up Parking Revenue

Blue Grass Airport in Lexington, KY, and Jacksonville International Airport in Florida are making life simpler for travelers by introducing new services at their parking garages.

Jackson Hole Airport Triples Its Capacity With Terminal Expansion & New Baggage Handling System

It's tough to beat the view from Raymond Bishop's office at Jackson Hole Airport (JAC) in Wyoming. It features mountain scenery that tourists travel across the world to see. As director of the only U.S. airport located inside a national park (Grand Teton National Park), Bishop also has a clear view of high expectations.

Self-Serve Fuel Fills Special Needs at General Aviation Airports

Self-service fueling has been a fixture at general aviation airports for decades, but some within the specialized sector say its heyday may be just over the horizon.

Consolidated Rental Car Center Cuts Traffic & Confusion at Miami Int'l

With room for 6,500 vehicles and 16 car rental companies, the new four-level, $383 million rental car center (RCC) at Miami International Airport (MIA) had an instant impact on the airport, passengers and surrounding streets when it opened in July.

Roanoke Regional Privatizes Fire & Rescue Services

For years, rescue and firefighting services for Roanoke Regional Airport (ROA) in western Virginia operated out of a public joint-use station located on airport grounds. The city's structural firefighters drove out of one set of doors for standard calls such as house fires; aircraft rescue and firefighting (ARFF) crews used a separate set of doors and equipment for airfield incidents. In July, the airport finalized its transition from public to private ARFF services.

San Francisco Int'l Takes Healthy Concessions Beyond California Dreamin'

It's one thing for airports to encourage tenants to promote healthy practices; it's another to insist on it. San Francisco International Airport (SFO) is straddling that line with its new Terminal 2 concessions program.

Green Airport Plaza Sprouts Up at Newark Liberty

A new $5.9 million airport plaza scheduled to open at Newark Liberty International Airport in September may foretell a new trend in landside development. According to its developer, the plaza is the first of its kind in the country.

Raleigh-Durham Int'l Lights the Way with Airfield LEDs

A few years back, officials at Raleigh-Durham International Airport (RDU) in North Carolina realized they were spending a lot of money maintaining an antiquated airfield lighting system. The lighting fixtures were subpar. The cable was old and cracking. And meg-ohm readings for many of the circuits were at zero, which meant the airport had to keep pumping up the power to feed the lights.

Boston Logan Blazes the Full-Body Scanner Trail

Boston Logan International Airport was among the first airports in the country to use advanced imaging technology (AIT) for passenger screening. In April, it began deploying 17 full-body scanners throughout the airport.

Dulles Aims for World-Class Status With Expansion of Int'l Arrivals Building

While traffic at most U.S. airports has generally declined, Washington Dulles International Airport has seen a continuing increase in international traffic - including significant gains throughout the recession.

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Featured Video

Self-Serve Fuel Fills Special Needs at General Aviation Airports

Self-service fueling has been a fixture at general aviation airports for decades, but some within the specialized sector say its heyday may be just over the horizon.

Consolidated Rental Car Center Cuts Traffic & Confusion at Miami Int'l

With room for 6,500 vehicles and 16 car rental companies, the new four-level, $383 million rental car center (RCC) at Miami International Airport (MIA) had an instant impact on the airport, passengers and surrounding streets when it opened in July.

Roanoke Regional Privatizes Fire & Rescue Services

For years, rescue and firefighting services for Roanoke Regional Airport (ROA) in western Virginia operated out of a public joint-use station located on airport grounds. The city's structural firefighters drove out of one set of doors for standard calls such as house fires; aircraft rescue and firefighting (ARFF) crews used a separate set of doors and equipment for airfield incidents. In July, the airport finalized its transition from public to private ARFF services.

San Francisco Int'l Takes Healthy Concessions Beyond California Dreamin'

It's one thing for airports to encourage tenants to promote healthy practices; it's another to insist on it. San Francisco International Airport (SFO) is straddling that line with its new Terminal 2 concessions program.

Green Airport Plaza Sprouts Up at Newark Liberty

A new $5.9 million airport plaza scheduled to open at Newark Liberty International Airport in September may foretell a new trend in landside development. According to its developer, the plaza is the first of its kind in the country.

Raleigh-Durham Int'l Lights the Way with Airfield LEDs

A few years back, officials at Raleigh-Durham International Airport (RDU) in North Carolina realized they were spending a lot of money maintaining an antiquated airfield lighting system. The lighting fixtures were subpar. The cable was old and cracking. And meg-ohm readings for many of the circuits were at zero, which meant the airport had to keep pumping up the power to feed the lights.

Boston Logan Blazes the Full-Body Scanner Trail

Boston Logan International Airport was among the first airports in the country to use advanced imaging technology (AIT) for passenger screening. In April, it began deploying 17 full-body scanners throughout the airport.

Dulles Aims for World-Class Status With Expansion of Int'l Arrivals Building

While traffic at most U.S. airports has generally declined, Washington Dulles International Airport has seen a continuing increase in international traffic - including significant gains throughout the recession.

Verdict in Search of Evidence

No matter what the economy, there are always companies that belie current conditions - successes during recessions and failures in boom times.

Detroit Metro Earns Top Honors for Healthy Concessions

Airport food used to be simple: Hot dogs spun endlessly on heated rollers, and almost everything else was deep-fried and served in a cardboard boat. Prepackaged, processed fare was easy for concessionaires, but hard on travelers' arteries and waistlines. Much to the delight of health-conscious travelers everywhere, airports are sprinkling such options throughout their food courts and terminals.

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