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Terminal Modernization at Boston Logan Has Passengers and Locals Seeing Red, But in a Good Way
Terminal Modernization at Boston Logan Has Passengers and Locals Seeing Red, But in a Good Way
Nearly 250 years after Paul Revere rode out of Boston warning of a pending advance by British Redcoats, a shimmering red coat of paint warmly welcomes international visitors to the modern airport in his colonial hometown.
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Terminal Expansion at Kansas City Int’l Prompts New Snow Removal Strategy and Equipment
Terminal Expansion at Kansas City Int’l Prompts New Snow Removal Strategy and Equipment
Kansas City International Airport (MCI) recently underwent a transformative expansion, not only reshaping its terminal but also nearly tripling the size of its apron. In true domino fashion, those improvements created the need for a whole new approach to snow removal.
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New Glycol Recycling Facility at Syracuse Hancock Int’l Produces Deicing Fluid Certified for Reuse
A new glycol recycling facility opened at Syracuse Hancock International Airport (SYR) featuring first-of-its-kind deicing technology for the United States.
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Vancouver Int’l Turns Untimely Winter Storms Into Opportunity for Improvement
Vancouver Int’l Turns Untimely Winter Storms Into Opportunity for Improvement
Staff members at Vancouver International Airport (YVR) in British Columbia refer to the experience almost cryptically as “the Four Days in December.” And it’s as ominous as it sounds.
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LaGuardia’s New Chase Sapphire Lounge is a Rare Gem
LaGuardia’s New Chase Sapphire Lounge is a Rare Gem
Designers and planners who created the luxe Chase Sapphire Lounge at LaGuardia Airport (LGA) in New York “went for gold” regarding aesthetics, amenities and overall building standards. And they seem to have succeeded on all accounts.
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Sarasota-Bradenton Int’l Adds New Cellphone Lot With Improved Amenities
Sarasota-Bradenton Int’l Adds New Cellphone Lot With Improved Amenities
The rapid growth at Sarasota-Bradenton International Airport (SRQ)—a whopping 230% increase in passenger volume in the last five years—has brought smiles to the faces of management. But it also created an associated increase in vehicle traffic that caused curbside congestion at the terminal.
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Massive Restroom Renovations in Progress at Miami Int’l
Massive Restroom Renovations in Progress at Miami Int’l
Miami International Airport (MIA) is undergoing a comprehensive renovation of more than 200 restrooms. The effort, slated for completion by 2030, is just one component of a larger future-ready capital initiative created under Miami-Dade County Mayor Daniella Levine Cava to modernize MIA.
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Montgomery Regional Leaps Into the Future With Electric Aircraft Chargers
Montgomery Regional Leaps Into the Future With Electric Aircraft Chargers
Montgomery Regional Airport (MGM) in Alabama claimed a spot in aviation history this February as one of the first U.S. airports to open a station with state-of-the-art chargers for electric aircraft.
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Website Platform Helps Airports Attract More Customers
Website Platform Helps Airports Attract More Customers
Growth can be elusive for any airport, especially small ones that suffer “leakage”—the loss of customers to larger nearby airports.
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Danville Regional Renovates Terminal and Ramp
Danville Regional Renovates Terminal and Ramp
A new Caesars casino and hotel scheduled to open later this year near Danville Regional (DAN) has created a good news/bad news situation for the southern Virginia airport.
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Waco Regional Uses CARES Act Funds for Terminal Renovation Project
Waco Regional Uses CARES Act Funds for Terminal Renovation Project
Waco Regional Airport (ACT)—located smack dab between Austin-Bergstrom International (AUS) and Dallas Fort Worth International (DFW)—is making airport-wide investments to ensure that it will be able to continue meeting customer demand in central Texas.
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Drones and Virtual Reality Speed Control Tower Siting at Boulder City Municipal
Drones and Virtual Reality Speed Control Tower Siting at Boulder City Municipal
Coping with such change is essential, but staying ahead of it is ideal.
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All-Star Art Installations - Indianapolis International Airport (IND)
All-Star Art Installations - Indianapolis International Airport (IND)
From the moment airline passengers deplane, they see photos of NBA players and branded graphics everywhere—with plenty of spots for selfies.
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New Terminal Connector Improves Passenger Accessibility at Los Angeles Int’l
New Terminal Connector Improves Passenger Accessibility at Los Angeles Int’l
Los Angeles World Airports and Delta Air Lines have opened the final phases of their joint Delta Sky Way project at Los Angeles International Airport, a combined investment of $2.3 billion to revitalize one of the airline’s key hubs.
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Rapidly Growing Volume of Oversized Baggage Prompts System Redesign at Salt Lake City Int’l
Rapidly Growing Volume of Oversized Baggage Prompts System Redesign at Salt Lake City Int’l
Snowbird. Deer Valley. Park City. The natural peaks around Salt Lake City that create sought-after runs for skiers also create problematic peak days for oversized baggage at Salt Lake City International Airport (SLC).
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Halifax Stanfield Considers Airport Service Survey an Important Tool

With 28 customer satisfaction awards to its credit since the Airport Service Quality survey began in 2002, Halifax Stanfield International Airport (YHZ) in Nova Scotia has a keen sense of the assessment tool's value in improving visitor satisfaction.

Sea-Tac's New Rental Car Facility is Fast Off the Line

Just 10 weeks after its mid-May premiere, the new Consolidated Rental Car Facility at Seattle-Tacoma International Airport (SEA) served its one millionth customer. During peak periods, more than 1,500 passengers shuttle between the new five-story facility and SEA's terminal per hour. On its busiest day, the facility served 18,000 customers.

Houston Airport System Tackles Parking Problems

Parking is a perplexing challenge for many airports. Harried travelers running late get irritated driving up and down rows looking for available spaces. Exhausted travelers who can't remember where they parked wander lots looking for their vehicles.

Airports Shouldn't Need a 'User Manual'

As an architect and frequent user of airports, I'm a strong advocate of intuitive wayfinding. Even those of us who fly every week have experienced disorientation and confusion when traveling through some terminals. Having to rely on signs is often as frustrating as having to refer to a user manual to operate a computer. Airports shouldn't need a "user manual" in the form of signage.

LAX Beefs Up Security with Upgraded CCTV, Access Control & Badging Systems

Between capital improvements and operating expenses, Los Angeles International Airport (LAX) has invested more than $1.6 billion in safety and security since 9/11.

Toronto Airports Authority & American Express Forge Multi-Faceted

Toronto Pearson International Airport (YYZ) pioneered new marketing territory this summer, when a multi-year, multi-faceted advertising and sponsorship agreement took effect between American Express and the Greater Toronto Airports Authority (GTAA).

McCarran Completes Tech-Rich Expansion

At $2.4 billion, the Terminal 3 expansion at Las Vegas McCarran International (LAS) is the airport's biggest project ever and the largest public works project in Nevada's history. In addition to a new 1.9-million-square-foot terminal, the on-time, under-budget project included other key infrastructure: an eight-level parking garage; a central utility plant; an underground transit system; stacked roadways; and ramp improvements.

Philadelphia Int'l Tests Web-Based System for Managing Airfield Ops

As the 9th busiest U.S. airport by takeoff and landing volume, Philadelphia International (PHL) faces tough challenges managing aircraft traffic on its airfield and ramp areas. Space is limited, and parts of the airport's design date back to the 1940s.

Kansas City Int'l Develops Unique Solution to Chilled Water Distribution Problem

Kansas City International (MCI) had a decade-long problem with its chilled water system. At more than 40 years old, the underground distribution network providing chilled water to and from each of MCI's three terminals had a long history of line breaks that caused costly disruptions to airport operations.

Wireless Win-Win-Win: New Hybrid Wi-Fi Services Appeal to Airports, Passengers & Wireless Providers

Two years ago, Airport Improvement explored the debate about whether airports should offer guests free Wi-Fi service or charge fees for access. Today, travelers often feel entitled to some level of free wireless services, and that trend is forcing some airport managers to rethink their wireless strategies.

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PAVIX: Proven Winner for All Airport Concrete Infrastructure

PAVIX: Proven Winner for All Airport Concrete Infrastructure

International Chem-Crete Corporation (ICC) manufactures and sells PAVIX, a unique line of crystalline waterproofing products that penetrate into the surface of cured concrete to fill and seal pores and capillary voids, creating a long lasting protective zone within the concrete substrate.

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Featured Video

Houston Airport System Tackles Parking Problems

Parking is a perplexing challenge for many airports. Harried travelers running late get irritated driving up and down rows looking for available spaces. Exhausted travelers who can't remember where they parked wander lots looking for their vehicles.

Airports Shouldn't Need a 'User Manual'

As an architect and frequent user of airports, I'm a strong advocate of intuitive wayfinding. Even those of us who fly every week have experienced disorientation and confusion when traveling through some terminals. Having to rely on signs is often as frustrating as having to refer to a user manual to operate a computer. Airports shouldn't need a "user manual" in the form of signage.

LAX Beefs Up Security with Upgraded CCTV, Access Control & Badging Systems

Between capital improvements and operating expenses, Los Angeles International Airport (LAX) has invested more than $1.6 billion in safety and security since 9/11.

Toronto Airports Authority & American Express Forge Multi-Faceted

Toronto Pearson International Airport (YYZ) pioneered new marketing territory this summer, when a multi-year, multi-faceted advertising and sponsorship agreement took effect between American Express and the Greater Toronto Airports Authority (GTAA).

McCarran Completes Tech-Rich Expansion

At $2.4 billion, the Terminal 3 expansion at Las Vegas McCarran International (LAS) is the airport's biggest project ever and the largest public works project in Nevada's history. In addition to a new 1.9-million-square-foot terminal, the on-time, under-budget project included other key infrastructure: an eight-level parking garage; a central utility plant; an underground transit system; stacked roadways; and ramp improvements.

Philadelphia Int'l Tests Web-Based System for Managing Airfield Ops

As the 9th busiest U.S. airport by takeoff and landing volume, Philadelphia International (PHL) faces tough challenges managing aircraft traffic on its airfield and ramp areas. Space is limited, and parts of the airport's design date back to the 1940s.

Kansas City Int'l Develops Unique Solution to Chilled Water Distribution Problem

Kansas City International (MCI) had a decade-long problem with its chilled water system. At more than 40 years old, the underground distribution network providing chilled water to and from each of MCI's three terminals had a long history of line breaks that caused costly disruptions to airport operations.

Wireless Win-Win-Win: New Hybrid Wi-Fi Services Appeal to Airports, Passengers & Wireless Providers

Two years ago, Airport Improvement explored the debate about whether airports should offer guests free Wi-Fi service or charge fees for access. Today, travelers often feel entitled to some level of free wireless services, and that trend is forcing some airport managers to rethink their wireless strategies.

Greater Rochester Int'l Economizes Emergency Operations Center Construction

Approximately 150 people packed the new airport emergency operations center (AEOC) at the Greater Rochester International Airport (ROC) during an emergency exercise tabletop drill in June 2011. The more spacious facility was a vast improvement over the tiny multipurpose room in the main terminal that formerly served as the airport's emergency command post.

The Unbreakable Bond: Airports & Airlines

Airports and airlines have one of the most important, naturally symbiotic partnerships within the aviation industry. Airports exist mostly because of airlines, and our working bond must be trustworthy and strong. All commercial airports are tied to the fate of the airlines they serve. The chicken in this analogy definitely came before the egg. However, within this symbiotic relationship is a business relationship first...

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Publisher's Blog

What’s Your Claim to Fame?
The great thing is that you can determine your airport’s claim to fame.
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Industry Insider

Empathy is Key to Effectively Working with the Media
Skilled external affairs professionals are equal parts communication experts, trend analysts and matchmakers.
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All-Star Art Installations - Indianapolis International Airport (IND)
All-Star Art Installations - Indianapolis International Airport (IND)
From the moment airline passengers deplane, they see photos of NBA players and branded graphics everywhere—with plenty...
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