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Nashville Int’l Expands Central Terminal with New Grand Lobby
Nashville International Airport® (BNA®) opened its five-story Grand Lobby this January, a 300,000-square-foot space designed to provide travelers with more space and give them a sense of Tennessee and its capital city.
Newark Int’l Builds New Terminal A
“A journey of surprises”—that’s what the New Terminal A at Newark Liberty International Airport (EWR) is designed to be. The surprises run the gamut from more holdroom seating, new concessions and upgraded restrooms to dazzling artwork and digital displays.
Kansas City Int’l Maintains Convenience While Delivering Major Upgrades
After dozens of public listening sessions and nearly four years of construction, Kansas City International Airport (MCI) opened a new $1.5 billion terminal on Feb. 28 to rave reviews. Although convenient, the terminals were lacking in modern comforts and a logical passenger flow.
Inductive Charging for Electric Shuttles
With economy parking located about two miles from its main campus, Kansas City International Airport (MCI) has always tried to have leading-edge buses to shuttle passengers to and from the terminal.
Volunteer Ambassadors Provide Key Customer Support in New Terminal
New and experienced travelers alike ask for information and recommendations from the Airport Ambassadors at Kansas City International Airport (MCI). The volunteer helpers are easily identifiable by their uniforms embroidered with the Kansas City Aviation Department logo.
A Terminal for All
While vacations and other trips may be enjoyable, air travel itself can sometimes be stressful and difficult—especially for passengers with reduced mobility, visual impairment, hearing loss, etc.
New 7-Level Garage Increases Parking Capacity and Convenience for Customers
When Kansas City International Airport (MCI) debuted its new terminal in February, it also opened a new 6,200-space parking garage to go with it. The pre-cast concrete structure was built to accommodate growing demand for on-site parking and provide customers with ready access to the terminal.
New Hangar & Workforce Investments at Dayton Int’l
At Dayton International Airport (DAY) in Ohio, Sierra Nevada Corporation recently opened a large facility that will be home base for about 140 employees. That 90,000-square-foot hangar and 7,940-square-foot office complex is just the beginning.
Syracuse Int’l Establishes In-House Police Department
Shortly after midnight on the first Monday in March, police officers on the newly formed SRAA Police Department began patrolling the Upstate New York airport grounds for the first time.
Seattle-Tacoma Int’l Invests in Data Management Upgrade
When Seattle-Tacoma International Airport (SEA) implemented operations management software a few short years ago, Safety Management Systems Specialist Adam Varo saw tremendous opportunities for broader applications.
Regina Int’l Optimizes Parking with 24/7 Call Center and On-site Customer Service Reps
Before recent upgrades, parking at Regina International (YQR) was like parking at many airports. The system worked well most of the time. But when there were problems, customers had to wait for help, sometimes up to half an hour.
Quad Cities Airport Eliminates Airfield Bullseye
When it comes to airfield safety, lengthening runways is often the answer. At Quad Cities International Airport (MLI) in Moline, IL, the opposite was true. The Midwestern airport recently resolved a long-standing safety issue by shortening its general aviation runway.
Pilots Flock to Arcadia Municipal for Taco Tuesday
As airport director, Shelley Peacock has transformed Arcadia Municipal Airport (X06) from a quiet place to land into a hot destination for general aviation pilots throughout the state and beyond.
New Concessions Option at Indianapolis Int’l Showcases Hoosier-Grown Specialties
In his eighth year as executive director of the Indianapolis Airport Authority, Mario Rodriguez is working to turn that frustrating theme on its ear by championing a new concessions option at Indianapolis International Airport (IND) that features some of the best products Indiana has to offer.
Spokane Int’l Builds Rail-Truck Facility on Surplus Land
Seattle is well known as the headquarters for Amazon, Starbucks and Alaska Airlines. But it’s Spokane, the second-largest city in Washington, that serves as the commercial, industrial and transportation hub for an approximately 80,000 square mile area over three U.S.

Airlines Share Self-serve Check-in Kiosks at Newark Liberty

International passengers flying out of Newark Liberty International Airport have a bit more control at their fingertips ever since the Port Authority of New York & New Jersey installed self-service check-in kiosks in Terminal B.

Heathrow Tests Personal Rapid Transit System

Driving into some major airports at peak arrival/departure times can be as frustrating as winding through a large city during rush hour. In addition to accommodating a high volume of traffic, however, airports also have to address security issues. Some are severely constrained by limited land availability as well.

Denver Int'l Revamps its Snow Management Strategies

Mother Nature gave John Kinney a very rude welcome when he began his job as director of operations and public safety at Denver International Airport.

Manchester-Boston Regional Airport Brews New Business Opportunity

There was something missing at Manchester-Boston Regional Airport in New Hampshire, and the solution was born out of a centuries-old New England tradition - the Meetinghouse.

Lambert Modernizes Terminal While Preserving Iconic Features

It's a scaled-back version of the original plan, but Lambert-St. Louis International Airport is forging ahead with major capital improvements despite a choking national economy and severe industry constraints.

Collaboration

The older we get, the more we understand how not much of anything is really new. Conditions may be changing; but really, what's new about volatility of energy prices, shortages of material, fluctuating passenger counts/business or even leadership?

Connect With Customers Through Online Social Groups

Are Facebook, Twitter, LinkedIn, YouTube, blogs and podcasts really something we could use to reach our customers?

Bermuda's L.F. Wade Int'l Leases New Baggage Reconciliation System

L.F. Wade International Airport (BDA) in Bermuda decided to skip the technology ride altogether for baggage reconciliation. Instead of purchasing a new system that could be obsolete in a few months, it leases BagScan from Quantum Aviation Solutions for a fixed monthly fee. Other BagScan users pay per bag or per flight departure.

Miami Int'l Creates Universal Signage for International Travelers

Miami is a melting pot of cultures, with residents claiming more than 20 different nationalities and speaking even more languages. But that pales in comparison to the vast influx of visitors from foreign countries served at its main airport. Miami International Airport (MIA) ranks third in the nation for international traffic, with 16 million total passengers annually.

BWI Marshall Upgrades its Friction Testing Technology

A recent Federal Aviation Administration initiative set the wheels in motion for Baltimore-Washington International Thurgood Marshall Airport to improve its friction testing technology.

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Denver Int'l Revamps its Snow Management Strategies

Mother Nature gave John Kinney a very rude welcome when he began his job as director of operations and public safety at Denver International Airport.

Manchester-Boston Regional Airport Brews New Business Opportunity

There was something missing at Manchester-Boston Regional Airport in New Hampshire, and the solution was born out of a centuries-old New England tradition - the Meetinghouse.

Lambert Modernizes Terminal While Preserving Iconic Features

It's a scaled-back version of the original plan, but Lambert-St. Louis International Airport is forging ahead with major capital improvements despite a choking national economy and severe industry constraints.

Collaboration

The older we get, the more we understand how not much of anything is really new. Conditions may be changing; but really, what's new about volatility of energy prices, shortages of material, fluctuating passenger counts/business or even leadership?

Connect With Customers Through Online Social Groups

Are Facebook, Twitter, LinkedIn, YouTube, blogs and podcasts really something we could use to reach our customers?

Bermuda's L.F. Wade Int'l Leases New Baggage Reconciliation System

L.F. Wade International Airport (BDA) in Bermuda decided to skip the technology ride altogether for baggage reconciliation. Instead of purchasing a new system that could be obsolete in a few months, it leases BagScan from Quantum Aviation Solutions for a fixed monthly fee. Other BagScan users pay per bag or per flight departure.

Miami Int'l Creates Universal Signage for International Travelers

Miami is a melting pot of cultures, with residents claiming more than 20 different nationalities and speaking even more languages. But that pales in comparison to the vast influx of visitors from foreign countries served at its main airport. Miami International Airport (MIA) ranks third in the nation for international traffic, with 16 million total passengers annually.

BWI Marshall Upgrades its Friction Testing Technology

A recent Federal Aviation Administration initiative set the wheels in motion for Baltimore-Washington International Thurgood Marshall Airport to improve its friction testing technology.

3-D Modeling Prevents Construction Conflicts at Orlando Int'l

When Orlando International Airport recently converted office space into baggage handling space, the judicious use of technology saved time and money during the changeover.

American Eagle Uses Wireless Technology to Manage DFW Ground Fleet

American Eagle Airlines is tightening control of its ground support equipment at Dallas/Fort Worth International Airport (DFW) with the use of radio frequency identification (RFID) and other wireless technologies - a first at any U.S. airport, according to the system's manufacturer.

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