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Nashville Int’l Expands Central Terminal with New Grand Lobby
Nashville Int’l Expands Central Terminal with New Grand Lobby
Nashville International Airport® (BNA®) opened its five-story Grand Lobby this January, a 300,000-square-foot space designed to provide travelers with more space and give them a sense of Tennessee and its capital city.
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Newark Int’l Builds New Terminal A
Newark Int’l Builds New Terminal A
“A journey of surprises”—that’s what the New Terminal A at Newark Liberty International Airport (EWR) is designed to be. The surprises run the gamut from more holdroom seating, new concessions and upgraded restrooms to dazzling artwork and digital displays.
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Kansas City Int’l Maintains Convenience While Delivering Major Upgrades
Kansas City Int’l Maintains Convenience While Delivering Major Upgrades
After dozens of public listening sessions and nearly four years of construction, Kansas City International Airport (MCI) opened a new $1.5 billion terminal on Feb. 28 to rave reviews. Although convenient, the terminals were lacking in modern comforts and a logical passenger flow.
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Inductive Charging for Electric Shuttles
Inductive Charging for Electric Shuttles
With economy parking located about two miles from its main campus, Kansas City International Airport (MCI) has always tried to have leading-edge buses to shuttle passengers to and from the terminal.
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Volunteer Ambassadors Provide Key Customer Support in New Terminal
Volunteer Ambassadors Provide Key Customer Support in New Terminal
New and experienced travelers alike ask for information and recommendations from the Airport Ambassadors at Kansas City International Airport (MCI). The volunteer helpers are easily identifiable by their uniforms embroidered with the Kansas City Aviation Department logo.
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A Terminal for All
A Terminal for All
While vacations and other trips may be enjoyable, air travel itself can sometimes be stressful and difficult—especially for passengers with reduced mobility, visual impairment, hearing loss, etc.
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New 7-Level Garage Increases Parking Capacity and Convenience for Customers
New 7-Level Garage Increases Parking Capacity and Convenience for Customers
When Kansas City International Airport (MCI) debuted its new terminal in February, it also opened a new 6,200-space parking garage to go with it. The pre-cast concrete structure was built to accommodate growing demand for on-site parking and provide customers with ready access to the terminal.
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New Hangar & Workforce Investments at Dayton Int’l
New Hangar & Workforce Investments at Dayton Int’l
At Dayton International Airport (DAY) in Ohio, Sierra Nevada Corporation recently opened a large facility that will be home base for about 140 employees. That 90,000-square-foot hangar and 7,940-square-foot office complex is just the beginning.
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Syracuse Int’l Establishes In-House Police Department
Syracuse Int’l Establishes In-House Police Department
Shortly after midnight on the first Monday in March, police officers on the newly formed SRAA Police Department began patrolling the Upstate New York airport grounds for the first time.
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Seattle-Tacoma Int’l Invests in Data Management Upgrade
Seattle-Tacoma Int’l Invests in Data Management Upgrade
When Seattle-Tacoma International Airport (SEA) implemented operations management software a few short years ago, Safety Management Systems Specialist Adam Varo saw tremendous opportunities for broader applications.
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Regina Int’l Optimizes Parking with 24/7 Call Center and On-site Customer Service Reps
Regina Int’l Optimizes Parking with 24/7 Call Center and On-site Customer Service Reps
Before recent upgrades, parking at Regina International (YQR) was like parking at many airports. The system worked well most of the time. But when there were problems, customers had to wait for help, sometimes up to half an hour.
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Quad Cities Airport Eliminates Airfield Bullseye
Quad Cities Airport Eliminates Airfield Bullseye
When it comes to airfield safety, lengthening runways is often the answer. At Quad Cities International Airport (MLI) in Moline, IL, the opposite was true. The Midwestern airport recently resolved a long-standing safety issue by shortening its general aviation runway.
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Pilots Flock to Arcadia Municipal for Taco Tuesday
Pilots Flock to Arcadia Municipal for Taco Tuesday
As airport director, Shelley Peacock has transformed Arcadia Municipal Airport (X06) from a quiet place to land into a hot destination for general aviation pilots throughout the state and beyond.
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New Concessions Option at Indianapolis Int’l Showcases Hoosier-Grown Specialties
New Concessions Option at Indianapolis Int’l Showcases Hoosier-Grown Specialties
In his eighth year as executive director of the Indianapolis Airport Authority, Mario Rodriguez is working to turn that frustrating theme on its ear by championing a new concessions option at Indianapolis International Airport (IND) that features some of the best products Indiana has to offer.
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Spokane Int’l Builds Rail-Truck Facility on Surplus Land
Spokane Int’l Builds Rail-Truck Facility on Surplus Land
Seattle is well known as the headquarters for Amazon, Starbucks and Alaska Airlines. But it’s Spokane, the second-largest city in Washington, that serves as the commercial, industrial and transportation hub for an approximately 80,000 square mile area over three U.S.
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Renovations at Columbus Airport Deliver Like-New Terminal

Renovations at Columbus Airport Deliver Like-New Terminal
If a commercial building fails to keep pace with changes in its industry, it affects everyone who uses it—customers, employees and third-party partners. This is especially true in the ever-evolving airport sector. Columbus Airport (CSG) in western Georgia has lived both sides of that coin. After three decades of continual use and no budget for regular updates, the terminal’s outdated layout and failing infrastructure were negatively impacting everyone’s experience.

The Great Outdoors is Even Greater During a Pandemic

The Great Outdoors is Even Greater During a Pandemic
When Pittsburgh International Airport (PIT) unveiled the details of its $1.4 billion Terminal Modernization Program a few years ago, one feature marked a striking design departure for the airport.

Kansas City Int’l Sets New Standards for Accessibility and Inclusiveness

Kansas City Int’l Sets New Standards for Accessibility and Inclusiveness
Straddling the border of two states, Kansas City has some parts in Kansas and other parts in Missouri. While that can prove confusing, it’s crystal clear that the whole region is rallying behind the new terminal at Kansas City International Airport (MCI), which is on the Missouri side of town.

Silicon Valley Donor, Industry Firms and Local Children’s Museum Create New Play Area at San Jose Int’l

Silicon Valley Donor, Industry Firms and Local Children’s Museum Create New Play Area at San Jose Int’l
Last fall, Norman Y. Mineta San Jose International Airport (SJC) opened a $1.2 million indoor play area that helps young passengers burn physical and mental energy before boarding their flights. And it was all made possible by a village of generous supporters.

Restroom Renovations at Philadelphia Int’l and Baltimore/Washington Int’l Focus on Smart Features and Passenger Satisfaction

Restroom Renovations at Philadelphia Int’l and Baltimore/Washington Int’l Focus on Smart Features and Passenger Satisfaction
In surveys, the No. 1 thing that affects passenger satisfaction isn’t weather delays or how many Starbucks locations an airport has. Time and time again, it all comes down to the restrooms. Two airports that were due for major restroom overhauls—Baltimore/Washington International Thurgood Marshall Airport (BWI) and Philadelphia International Airport (PHL)—are undertaking large multiphase projects to update and upgrade their facilities.

Experience Pays Off in Fourth Baggage Inspection System Project at Fort Lauderdale Int’l

Experience Pays Off in Fourth Baggage Inspection System Project at Fort Lauderdale Int’l
When the Broward County Aviation Department rolled up its collective sleeves to replace the checked baggage inspection system in Terminal 4 at Fort Lauderdale-Hollywood International Airport (FLL), the team had a wealth of experience on its side. The department had replaced similar systems in FLL’s three other terminals over the past decade.

Parking Expansion and Enhancements at San Jose Int’l

Parking Expansion and Enhancements at San Jose Int’l
Prior to the COVID pandemic, unprecedented passenger traffic at Norman Y. Mineta San Jose International Airport (SJC) led to increased demand for parking. In 2019, the California airport served more than 15 million passengers and was ranked the fastest-growing airport in the United States.

Police Force at Los Angeles Int’l Discovers There’s No Place Like One Home

Police Force at Los Angeles Int’l Discovers There’s No Place Like One Home
The Los Angeles Airport Police Division (LAXPD) now has a home befitting of its status as the largest airport law enforcement agency in the United States. The 1,100-member department moved into a new $216 million facility on the north side of Los Angeles International Airport (LAX) in fall 2021.

Seattle-Tacoma Int’l Leverages Artificial Intelligence to Improve Visibility, Management of Ground Operations

Seattle-Tacoma Int’l Leverages Artificial Intelligence to Improve Visibility, Management of Ground Operations
Space is at a premium for many airports, particularly those in North America. When it’s time to grow, they are often expected to find creative ways to accommodate more flight operations in their existing footprints.

Denver Int’l Completes First Phase of Great Hall Renovation/Expansion

Denver Int’l Completes First Phase of Great Hall Renovation/Expansion
It may be hard to believe, but it has already been 26 years since Denver International Airport (DEN) sprang up east of downtown Denver to replace Stapleton International, which was located in the midst of the growing city.

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Experience Pays Off in Fourth Baggage Inspection System Project at Fort Lauderdale Int’l

Experience Pays Off in Fourth Baggage Inspection System Project at Fort Lauderdale Int’l
When the Broward County Aviation Department rolled up its collective sleeves to replace the checked baggage inspection system in Terminal 4 at Fort Lauderdale-Hollywood International Airport (FLL), the team had a wealth of experience on its side. The department had replaced similar systems in FLL’s three other terminals over the past decade.

Parking Expansion and Enhancements at San Jose Int’l

Parking Expansion and Enhancements at San Jose Int’l
Prior to the COVID pandemic, unprecedented passenger traffic at Norman Y. Mineta San Jose International Airport (SJC) led to increased demand for parking. In 2019, the California airport served more than 15 million passengers and was ranked the fastest-growing airport in the United States.

Police Force at Los Angeles Int’l Discovers There’s No Place Like One Home

Police Force at Los Angeles Int’l Discovers There’s No Place Like One Home
The Los Angeles Airport Police Division (LAXPD) now has a home befitting of its status as the largest airport law enforcement agency in the United States. The 1,100-member department moved into a new $216 million facility on the north side of Los Angeles International Airport (LAX) in fall 2021.

Seattle-Tacoma Int’l Leverages Artificial Intelligence to Improve Visibility, Management of Ground Operations

Seattle-Tacoma Int’l Leverages Artificial Intelligence to Improve Visibility, Management of Ground Operations
Space is at a premium for many airports, particularly those in North America. When it’s time to grow, they are often expected to find creative ways to accommodate more flight operations in their existing footprints.

Denver Int’l Completes First Phase of Great Hall Renovation/Expansion

Denver Int’l Completes First Phase of Great Hall Renovation/Expansion
It may be hard to believe, but it has already been 26 years since Denver International Airport (DEN) sprang up east of downtown Denver to replace Stapleton International, which was located in the midst of the growing city.

New Lounge at Dallas Fort Worth Int’l Offers Shower Suite and Gourmet Eats

New Lounge at Dallas Fort Worth Int’l Offers Shower Suite and Gourmet Eats
The new Capital One Lounge that opened at Dallas Fort Worth International Airport (DFW) in November was inspired by an unappetizing image: pre-packaged salads with wilting greens.

Historic O’Hare Airfield Reconfiguration Reaches Finale

Historic O’Hare Airfield Reconfiguration Reaches Finale
Robert Hoxie, chief development officer for the Chicago Department of Aviation, doesn’t mince words about the importance of completing the O’Hare Modernization Program. Since it was first announced in 2001, the $8 billion program has been steadily transforming the airfield at O’Hare International Airport (ORD) to improve safety and efficiency and reduce delays that were known to cause ripples throughout the National Airspace System.

Miami Int’l is First Airport in North America to Dispatch COVID-19 Detection Dogs

Miami Int’l is First Airport in North America to Dispatch COVID-19 Detection Dogs
When the novel coronavirus entered the scene in early 2020, hardly anyone could imagine the long-lasting effects it would have on everyday life. Nearly two years later, variants, masks, booster vaccines and testing are still the norm.

Airports Offer Virtual Queuing to Improve Predictability and Flow at Security Checkpoints

Airports Offer Virtual Queuing to Improve Predictability and Flow at Security Checkpoints
Wait times at TSA checkpoints have long been a wildcard for travelers, and the COVID pandemic has only exacerbated the unpredictability. In addition, it has heaped on the additional need to maintain proper social distancing while passengers wait in line.

Columbus Municipal Partners With Tenants, FAA to Improve Access Control

Columbus Municipal Partners With Tenants, FAA to Improve Access Control
Many people wouldn’t live in a home without a fence around it, but tenants at Columbus Municipal Airport (BAK) were perfectly content with a lack of formidable fencing around the general aviation airfield. The same 4-foot tall-farm-style fence surrounded the perimeter of the nearly 80-year-old Indiana airport since 1970.

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The Bright Stuff - St. Pete-Clearwater International Airport (PIE)
The Bright Stuff - St. Pete-Clearwater International Airport (PIE)
St. Pete-Clearwater International Airport (PIE) recently added a major splash of color to its terminal with a pair of...
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