Industry Insider columns

More Than Just Fundraising

November-December
2016
When Brian Ryks, former executive director at Gerald R. Ford International Airport, approached me about spearheading the Gateway Transformation Project Fundraising Campaign, I instantly knew we were pioneering a path that no other airport had ever taken.

Think About It

October
2016
It was early July 2014, when I received word that a commercial aircraft carrying more than 140 passengers experienced a close encounter with a UAS (unmanned aircraft system) on final approach to our airport. While I was already plugged in to the UAS issues that were growing around the country, this hit home and got my full attention.

TSA Screening Partnership Program is Good, But Certainly Not Perfect

September
2016
In March, suicide bombers attacked the departures hall at Brussels Airport, killing 16 people. In June, dozens were killed when Istanbul Ataturk Airport came under siege. Closer to home, Dallas Love Field suffered a single fatality this June, when city police shot a man who confronted them after throwing rocks at his ex-girlfriend's car as passengers streamed out of the baggage claim area.

The Importance of Disability Compliance

July-August
2016
Mamie Mallory is the FAA's assistant administrator for Civil Rights. As such, she is the principal advisor to the administrator on civil rights, equal employment opportunity, diversity and affirmative action. Q&A

A Call to Action on Runway Condition Reporting

May-June
2016
Later this year, airport operations will enter a brand new era. For the very first time, they will be implementing procedures designed by aircraft manufacturers, pilots, performance engineers, safety professionals and other airport operators.

Avoiding Winter Woes

March-April
2016
Few news reports grab my attention more than regulatory action within the industry. When I heard about airports being fined for activities related to winter operations, my first inclination was to find out what happened so my airport could avoid the same consequences. Then I began to worry whether our industry is somehow failing in this area.

3 Crucial Challenges for Airports, Aviation & the Economy

January-February
2016
As I end almost two decades at Seattle-Tacoma International Airport - including 11 years at the helm - I reflect on three challenges that will shape the future of airports, aviation and the economy. The first is evolutionary and the second is redefining the U.S. airport system. But the third demands a revolution and, in fact, may be an existential threat to aviation.

It Ain't Easy Seeing Green

November-December
2015
Green is the new black. And the trend sees design and construction industry project teams certifying the "greenness" of buildings through the Leadership in Energy and Environmental Design (LEED) program. But the rating for the environmental impact of horizontal infrastructure such as runways and aprons lags due to the lack of a comparably influential certification standard. That has changed.

Are You Complying with Updated Training Requirements for Specialized Airfield Maintenance Workers?

October
2015
The name Advisory Circular (AC) is a bit of a misnomer, as many are more mandatory than advisory in nature. The latest version of AC 150/5340-26(C), Maintenance of Airport Visual Aid Facilities, is a clear example of an FAA document that does more than advise.

Customers Rule - Even During Capital Improvement Programs

September
2015
The airport community universally agrees that customer service excellence is a critical component of an airport's success. We further concur that exceptional customer service can generate revenue not only from air travelers, but also from those sending off or greeting passengers.

Ascending to New Heights with Drinks on the Go

July-August
2015
Whether it's for business or leisure, people are visiting Nashville like never before. As Nashville experiences a time of unprecedented growth and opportunity, so does Nashville International Airport (BNA). BNA served more than 11 million passengers in 2014, setting a new record for the airport. This means more opportunities to provide the Nashville Airports Experience - our customer service mantra - to each and every traveler.

Air Service Development Strategies

May-June
2015
Air service development should be easy. In theory, all it takes is convincing an airline that it can make a profit serving your market; but that's really not enough. Given the limited amount of aircraft airlines have to deploy and the larger number of airports vying for service, you must also demonstrate that a carrier can make more money in your market than elsewhere. How this is done is very different from one airport to the next.

Read, Write & Win

March-April
2015
The evolution of technology has turned us into great electronic communicators. We are obsessed with sending emails, text messages, tweets, etc. Unfortunately, we no longer communicate very well or very accurately on paper. Often, our written messages are loaded with misspelled or missing words, poor sentence structure and punctuation problems.

Airport Robots Are Already a Reality

January-February
2015
When I asked Professor Kostas Daniilidis about the future of robotics at airports, he smiled and responded, "Well, what would you want?"...

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2022 Charlotte Douglas International Airport Report of Achievement

Giving back to the community is central to what Charlotte Douglas International Airport and its operator, the City of Charlotte Aviation Department, is about, and last year was no different. 

Throughout 2022, while recovering from the COVID-19 pandemic, we continued our efforts to have a positive impact on the Charlotte community. Of particular note, we spent the year sharing stories of how Connections Don't Just Happen at the Terminal - from creating homeownership and employment opportunities to supporting economic growth through small-business development and offering outreach programs to help residents understand the Airport better.

This whitepaper highlights the construction projects, initiatives, programs and events that validate Charlotte Douglas as a premier airport.

Download the whitepaper: 2022 Charlotte Douglas International Airport Report of Achievement.

 

 




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