Industry Insider columns

Avoiding Winter Woes

March-April
2016
Few news reports grab my attention more than regulatory action within the industry. When I heard about airports being fined for activities related to winter operations, my first inclination was to find out what happened so my airport could avoid the same consequences. Then I began to worry whether our industry is somehow failing in this area.

3 Crucial Challenges for Airports, Aviation & the Economy

January-February
2016
As I end almost two decades at Seattle-Tacoma International Airport - including 11 years at the helm - I reflect on three challenges that will shape the future of airports, aviation and the economy. The first is evolutionary and the second is redefining the U.S. airport system. But the third demands a revolution and, in fact, may be an existential threat to aviation.

It Ain't Easy Seeing Green

November-December
2015
Green is the new black. And the trend sees design and construction industry project teams certifying the "greenness" of buildings through the Leadership in Energy and Environmental Design (LEED) program. But the rating for the environmental impact of horizontal infrastructure such as runways and aprons lags due to the lack of a comparably influential certification standard. That has changed.

Are You Complying with Updated Training Requirements for Specialized Airfield Maintenance Workers?

October
2015
The name Advisory Circular (AC) is a bit of a misnomer, as many are more mandatory than advisory in nature. The latest version of AC 150/5340-26(C), Maintenance of Airport Visual Aid Facilities, is a clear example of an FAA document that does more than advise.

Customers Rule - Even During Capital Improvement Programs

September
2015
The airport community universally agrees that customer service excellence is a critical component of an airport's success. We further concur that exceptional customer service can generate revenue not only from air travelers, but also from those sending off or greeting passengers.

Ascending to New Heights with Drinks on the Go

July-August
2015
Whether it's for business or leisure, people are visiting Nashville like never before. As Nashville experiences a time of unprecedented growth and opportunity, so does Nashville International Airport (BNA). BNA served more than 11 million passengers in 2014, setting a new record for the airport. This means more opportunities to provide the Nashville Airports Experience - our customer service mantra - to each and every traveler.

Air Service Development Strategies

May-June
2015
Air service development should be easy. In theory, all it takes is convincing an airline that it can make a profit serving your market; but that's really not enough. Given the limited amount of aircraft airlines have to deploy and the larger number of airports vying for service, you must also demonstrate that a carrier can make more money in your market than elsewhere. How this is done is very different from one airport to the next.

Read, Write & Win

March-April
2015
The evolution of technology has turned us into great electronic communicators. We are obsessed with sending emails, text messages, tweets, etc. Unfortunately, we no longer communicate very well or very accurately on paper. Often, our written messages are loaded with misspelled or missing words, poor sentence structure and punctuation problems.

Airport Robots Are Already a Reality

January-February
2015
When I asked Professor Kostas Daniilidis about the future of robotics at airports, he smiled and responded, "Well, what would you want?"...

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