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Roanoke-Blacksburg Regional Develops Staff of Triple-Trained Public Safety Officers
Until recently, the western Virginia airport contracted an outside company for on-call fire protection and employed seven conservators of the peace to work standard rotating shifts.
Love Field Deploys Next-Generation Wireless System
Mark Duebner, director of Aviation for Dallas Love Field Airport (DAL), worked for the city of Dallas in various capacities before joining the airport team.
Long Beach Airport Reconstructs Busiest Runway
Closing the most-used runway at one of the busiest airports in southern California requires a great deal of advance planning, teamwork and coordination. That was the challenge facing Jess Romo, airport director at Long Beach Airport (LGB), for the first nine months of 2018.
Presque Isle Int’l Increases Connectivity With New Service From United
A long-term effort to improve service for residents of Northern Maine has ultimately resulted in the award of commercial jet service by a legacy carrier to the recently rebranded Presque Isle International Airport (PQI).
Piedmont Triad Int’l Grows Up & Brings Region Along for the Ride
Like the youngest brother who grows up in a family of star athletes, Piedmont Triad International Airport (GSO) is used to being overshadowed by its bigger North Carolina brethren.
Contract Control Tower Opens at Albert J. Ellis Airport
It took a decade, but Albert J. Ellis Airport (OAJ) finally has its own air traffic control tower—a six-story, $6 million structure that officials hope will increase airspace efficiency and bring more air service to the small airport on the eastern coast of North Carolina.
Atlanta Int’l Replaces Exterior Facade & Adds Lighted Canopies
Hartsfield-Jackson Atlanta International Airport (ATL) is in the midst of a $130 million project to keep visitors dry as they enter/exit the terminal buildings and enhance their overall experience.
Portable Solar Lights Expedite Taxiway Project, Earn Spot in Permanent  System at Orlando Int’l
Faced with the prospect of an unacceptable delay to reopen a newly repaved taxiway, Orlando International Airport (MCO) got creative.
Oakland Int’l Invests in Seismic Retrofit for Terminal 1
Passenger traffic has been on a steady rise at Oakland International (OAK) over the last five years, and airport officials are working to make sure the facilities can meet current and future demand. Recent projects have targeted structural integrity and the customer experience as top priorities.
Nashville Int’l Uses Developer Model to Add Local Concessions & Street Pricing
Visitors at Nashville International Airport (BNA) will have new and more diverse food/beverage and retail options in the new year. The concessions update focuses on adding locally authentic options and signals a change for the Tennessee airport that serves 14.9 million passengers annually.
Alaska Creates Statewide System for Credentialing Airport Employees
“If you’ve seen one airport, you’ve seen one airport” is a popular saying in the industry.
San Antonio Int’l Builds Consolidated Rental Car Facility & New Parking Garage,Mindy Hamlin
When San Antonio International Airport (SAT) launched its $178 million consolidated rental car facility project in 2015, it was a direct response to customer requests for more convenience.
Cheyenne Area’s New Terminal Poised to Meet Region’s Air Service Needs
After two decades of thinking, planning and finally building, Cheyenne Regional Airport (CYS) recently opened its new $18.5 million terminal. As part of the debut celebration, airport, community and business officials gathered with the public on Nov.
Training Program Benefits Community, Supplies Work Crews at Los Angeles Int’l
Los Angeles International Airport (LAX) is helping supply construction workers for its massive multi-billion dollar capital improvement project with a free development program that recruits, trains and provides union apprenticeships for local residents.

See You on Insta or at ACI-NA

When Facebook launched in early 2004, I wasn't one of its earliest adopters. (I'm simply not that trendy-just ask my family.) But as it gained traction, I joined and Airport Improvement did, too.

Northwest Florida Beaches Int'l Installs Drone Detection System

As the recreational drone craze continues to grow, the popular fad is literally hitting the radar of personnel charged with maintaining the safety and security of airports around the country.

Quality Trumps Bid for Operation & Maintenance Contract at Orlando Int'l

When it comes to bidding airport work, airports and respondents alike know that the bottom line of a proposal usually seals the deal-and eventually the fate-of a potential contract.

Cold In-Place Pavement Recycling Saves Money & Appeals to Community at St. Simons Island

Sitting on a small, exclusive island off the southeast coast of Georgia, McKinnon St. Simons Island Airport (SSI) serves an upscale population of private aircraft operators. Nevertheless, the airport faced a distinct financial quandary when it needed to resurface its badly deteriorating secondary runway: such projects are not eligible for FAA Airport Improvement Program funds.

Oakland Int'l Dramatically Increases International Service & Plans for Even More

In the last year, Oakland International Airport (OAK) has increased its international traffic by a whopping 73%. That's no easy task-especially given its location directly across the bay from San Francisco International Airport and about 35 miles north of Norman Y. Mineta San Jose International Airport.

Airports Ease Remote Boarding Challenges With Mobile Ramps & Airside Buses

When infrastructure constraints preclude loading and unloading aircraft at the terminal, airports need to get creative. Mobile boarding ramps and airside buses are two options operators are using to keep passengers safe and comfortable as they enter and exit planes on the tarmac.

Austin-Bergstrom Int'l Relieves Growing Pains With Satellite Terminal for Non-Legacy Carriers

The city of Austin, TX, has been expanding rapidly for the past several years, with no discernable end in sight. Last year, its population grew by 2.9% (nearly 60,000 people) and forecasters predict that the city will reach the 3 million mark before 2030. As of this March, Austin was home to more than 2 million residents.

Calgary Int'l Loads New Terminal With Passenger-Processing Technologies

Last fall, YYC Calgary International Airport (YYC) in Alberta capped its $2 billion airport development program with the opening of a new five-level, 2 million-square-foot terminal brimming with state-of-the-art technologies (see list to the left for specifics). Together with a 14,000-foot runway that opened in June 2014, the projects represent the largest single infrastructure program in the airport's history.

Westchester Airport Installs "Mini" In-Line Baggage System

The new $29.4 million checked baggage facility at Westchester County Airport (HPN), near White Plains, NY, was in the design process for four years, but the delay was worth the wait. The new handling and screening system contains in-line explosives detection and is less costly to operate and maintain than similar systems at peer airports.

Customers & Airports Embrace Food-Ordering Apps

Skipping the line at airport restaurants used to be the stuff daydreams were made of-usually the daydreams of travelers with tight connections, employees on limited lunch breaks or parents with hungry kids hanging on their legs as they waited in line. Mobile apps, however, are changing the very definition of "grab-and-go."

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Alaska Creates Statewide System for Credentialing Airport Employees

Alaska Creates Statewide System for Credentialing Airport Employees
“If you’ve seen one airport, you’ve seen one airport” is a popular saying in the industry. The sentiment is especially true in Alaska, where the state operates two very different airport systems: the Alaska International Airport System, comprised of Ted Stevens Anchorage and Fairbanks International, and the rural system, which includes 237 smaller airports.

San Antonio Int’l Builds Consolidated Rental Car Facility & New Parking Garage

San Antonio Int’l Builds Consolidated Rental Car Facility & New Parking Garage,Mindy Hamlin
When San Antonio International Airport (SAT) launched its $178 million consolidated rental car facility project in 2015, it was a direct response to customer requests for more convenience. Before the new facility was built, each rental car company operated out of its own satellite facility and provided its own shuttle service to and from the airport.

Cheyenne Area’s New Terminal Poised to Meet Region’s Air Service Needs

Cheyenne Area’s New Terminal Poised to Meet Region’s Air Service Needs
After two decades of thinking, planning and finally building, Cheyenne Regional Airport (CYS) recently opened its new $18.5 million terminal. As part of the debut celebration, airport, community and business officials gathered with the public on Nov. 4 to welcome SkyWest’s first flight into CYS from Dallas/Ft. Worth International (DFW), the first of scheduled daily flights between the two locales.

Training Program Benefits Community, Supplies Work Crews at Los Angeles Int’l

Training Program Benefits Community, Supplies Work Crews at Los Angeles Int’l
Los Angeles International Airport (LAX) is helping supply construction workers for its massive multi-billion dollar capital improvement project with a free development program that recruits, trains and provides union apprenticeships for local residents. The training provided is in construction trades such as electrical, carpentry, plumbing, sheet metal, drywall and flooring—all critical elements for upcoming construction projects at LAX.

Orlando Melbourne Int’l Meets Ambitious Deadline for Multi-Runway Project

Orlando Melbourne Int’l Meets Ambitious Deadline for Multi-Runway Project
Rehabilitating a runway is always a big challenge, and often takes years of planning and fundraising to accomplish. Orlando Melbourne International Airport (MLB) in Florida recently reconstructed all three of its runways in just 14 months.

Tallahassee Int’l Adds Second Solar Farm & Creates Sustainability Master Plan

Tallahassee Int’l Adds Second Solar Farm & Creates Sustainability Master Plan
Tallahassee International Airport (TLH) is always looking for ways to incorporate “green” elements into its infrastructure development projects and daily operations. It was home to the first solar farm in Tallahassee, and airport officials are redoubling their efforts with another, even larger, farm.

Dallas Fort Worth Int’l Improves Diversion Process with New Software

Plagued by the frequent need to divert flights due to severe weather, Dallas/Fort Worth International Airport (DFW) recently harnessed the collective brain power of the North Texas Irregular Operations Network to improve timeliness and predictability for passengers. The network, which includes all 23 airports in the DFW diversion area, developed a plan to ensure communication, coordination and collaboration between DFW and its diversion airports, airlines and government agencies. The primary goal: to address and mitigate the effects of diversions on passengers.

FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

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