Current Issue...

Training Program Benefits Community, Supplies Work Crews at Los Angeles Int’l
Los Angeles International Airport (LAX) is helping supply construction workers for its massive multi-billion dollar capital improvement project with a free development program that recruits, trains and provides union apprenticeships for local residents.
Orlando Melbourne Int’l Meets Ambitious Deadline for Multi-Runway Project
Rehabilitating a runway is always a big challenge, and often takes years of planning and fundraising to accomplish. Orlando Melbourne International Airport (MLB) in Florida recently reconstructed all three of its runways in just 14 months.
Tallahassee Int’l Adds Second Solar Farm & Creates Sustainability Master Plan
Tallahassee International Airport (TLH) is always looking for ways to incorporate “green” elements into its infrastructure development projects and daily operations.
Plagued by the frequent need to divert flights due to severe weather, Dallas/Fort Worth International Airport (DFW) recently harnessed the collective brain power of the North Texas Irregular Operations Network to improve timeliness and predictability for passengers.
Ohio State University Airport Unveils New Terminal/Flight Training Center
What began as a 1942 military training facility and group of outdated buildings is now a modern general aviation terminal, fixed base operator and flight school all in one building. In August, Ohio State University Airport/Don Scott Field (OSU) opened its new $15 million Austin E.
San Diego Int’l Fast-Tracks Federal Inspection Station Project
Faced with a growing number of international flights, San Diego International Airport (SAN) needed a new international Arrivals Hall and Federal Inspection Station—and it needed them quickly. An aggressive timeline scared away all but one design/build team at the beginning of the project.
Orlando Int’l Uses Digital Messaging to Enhance Passenger Experience
Have you met Annie the Astronaut? Can you spot Fred the Fish? Annie and Fred are just a couple of the creations that Orlando International Airport (MCO) presents to visitors on a digital ecosystem that so far includes 1,231 high-definition displays.
Medicine Hat Regional Replaces Runway in 24 Days
In March 2016, Jeff Huntus, the manager of Medicine Hat Regional (YXH) in Alberta, asked for $12.5 million to replace the airport’s main runway. Transport Canada told him not to expect funds until 2018 or 2019.
Denver Int’l Stages Year-Round Special Events for Passengers & Community
Most passengers don’t expect ice skating, lawn games or beer tastings at the airport, but Denver International (DEN) provides them—and much more.
New Camera System Enables Jacksonville Int’l to Track Passengers From Parking Garage to Tarmac
It’s not every day that an airport installs a new security video system that covers practically all public areas within the facility. But this is exactly what Jacksonville International Airport (JAX) in Florida has done.
Mobile Eyes Bold Change: Moving Commercial Service Downtown
The Mobile Airport Authority moved one step closer to shifting commercial service from Mobile Regional Airport (MOB) to Mobile Downtown Airport (BFM) when it unanimously approved an outside feasibility study about the idea in August.
New Hardstand Terminal at Sea-Tac Redefines Hardstand Operations
Seattle-Tacoma International Airport (SEA) is the fastest growing U.S. airport over the past five years. Passenger traffic has increased by 43%, from 32.2 million passengers in 2012 to 46.9 million in 2017. That’s the upside.
With a single runway handling 10.5 million passengers annually, John Wayne Airport (SNA) relies on safe nighttime operations to maintain its carefully orchestrated traffic schedule.
After a series of surface-level fixes throughout the years, it was high time the runways and related infrastructure at Oshawa Executive Airport (YOO) in Ontario received the upgrades they truly required.

Fort Lauderdale Int’l Shares Lessons Learned From 2017 Active Shooter Tragedy

Early last year, Fort Lauderdale-Hollywood International Airport (FLL) in Broward County, FL, experienced the deadliest airport shooting in U.S. history when a passenger killed five people and sent six others to the hospital with injuries. More than 50 others were hospitalized for chest pains, low blood sugar, broken bones, etc. incurred while fleeing the scene and during a subsequent stampede triggered by false reports of another shooting.

Sea-Tac Int’l Leverages Competition to Boost Janitorial Efficiency

Airports often award a single contract for their janitorial services. Beginning this year, executives at Seattle-Tacoma International Airport (SEA) are taking a different tack. They divided up the work and awarded contracts to three different companies, hoping that competition among the firms will improve efficiency and tangible results.

Airline Consolidation & Dehubbing Trigger Rightsizing Projects

There is a lot of buzz about the “customer experience” these days. Sometimes referred to as simply “CX,” it has become the focal point of business plans and marketing strategies across a wide swath of industries. Everyone from chief executives to frontline foot soldiers is charged with making customer interactions exceptional, memorable and worth repeating.

Northeast Ohio Regional Maintains Commercial Certificate to Support Economic Growth

In 1965, a forward-thinking businessman and aircraft operator named Robert Morrison marshaled local politicians and civic leaders to create the Ashtabula County Airport Authority for the purpose of developing an airport that would serve as an economic driver for Ashtabula County and northeast Ohio.

Tampa Int’l Kicks Off Master Plan Updates With New Rental Car Center & Automated People Mover

Valentine’s Day was extra sweet for Tampa International Airport (TPA) this year. The growing Florida facility opened two substantial new pieces of infrastructure to the public: a $323 million consolidated rental car center and a $412 million automated people mover. Both projects were designed to reduce curbside congestion at the terminal, improve customer service and pave the way for future passenger growth.

St. Clair Regional Closes Up Shop After 10-Year Struggle

St. Clair Regional Closes Up Shop After 10-Year Struggle
Building and opening a new airport is no easy task—that goes without saying. As it turns out, closing one may not be any easier. Just ask the folks in St. Clair, MO.

Wyoming Airports Band Together to Save Their Commercial Air Service

Wyoming Airports Band Together to Save Their Commercial Air Service
When Devon Brubaker began his job as manager of Southwest Wyoming Regional Airport (RKS) in spring 2015, many residents of the southwest Wyoming community were not even aware the airport offered service to major connecting hubs. Since then, his team has worked with SkyWest Airlines to create more affordable flights, supported by more effective marketing; and Brubaker is proud of the results.

Orlando Melbourne Int’l Deploys New Airfield Radar System

Orlando Melbourne Int’l Deploys New Airfield Radar System
When you think of cities with large high-tech and engineering sectors, you probably think of San Jose, CA. Or Austin, TX. Or maybe even Huntsville, AL. But Melbourne, FL, is a powerhouse of its own, with key facilities for Northrop Grumman, Rockwell Collins, L3, General Dynamics, Thales, Embraer Executive Jets, and the world headquarters of Harris Corp.

McCarran Int’l Adds Walk-In Medical Clinic

McCarran Int’l Adds Walk-In Medical Clinic
McCarran International Airport (LAS) in Las Vegas offers customers and employees in need of immediate medical attention a welcome respite in Terminal 1. The Code 3 Urgent Care, located before the A/B security checkpoint, is the privately owned and operated facility with three patient rooms, an on-site X-ray machine and laboratory.

Tri-Cities Airport Updates & Expands its Aging Terminal

Tri-Cities Airport Updates & Expands its Aging Terminal
After decades of making periodic small changes, Tri-Cities Airport (PSC) in southeast Washington state “ripped off the Band-Aid” and completed a $41.9 million renovation and expansion of its 1968 terminal. “We couldn’t just continue to do a little bit here and there,” says Airport Director Buck Taft, noting that no major improvements had been made since the 1980s. “We didn’t have enough gate space, concessions were in the wrong area because everything was obviously pre-9/11 design. Its useful life was over.”

Casper Int’l Builds New Equipment Storage & Maintenance Facility

Casper Int’l Builds New Equipment Storage & Maintenance Facility
Commercial airports that were originally built as military airfields are often a mixed bag to operate. Costly infrastructure elements such as runways and buildings are already in place, but they weren’t designed to accommodate modern civilian traffic. Casper/Natrona County International Airport (CPR), in central Wyoming, is a prime example. Ever since the U.S. Army turned over its airfield along the North Platte River to Natrona County in 1949, CPR has used several World War II-era buildings to serve an evolving mix of commercial airlines, private aircraft operators and cargo carriers.

Portland Jetport Produces All of its Deicing Fluid In-House

Portland Jetport Produces All of its Deicing Fluid In-House
Airfield maintenance crews at Portland International Jetport (PWM) in Maine had one less item on their to-do list last fall: They didn’t have to order any aircraft deicing fluid for the upcoming winter. It was a bold change for the Atlantic coast airport, which receives an average of 62 inches of snow annually and is no stranger to blistery nor’easters.

How Erie Int’l Bounced Back After 5 Feet of Christmas Snow

How Erie Int’l Bounced Back After 5 Feet of Christmas Snow
Erie International (ERI) is used to sudden bouts of heavy snow, courtesy of nearby Lake Erie. It’s not unusual for the Pennsylvania airport to get 20 or 30 inches at a time. But even ERI’s seasoned personnel were challenged when a lake-effect storm lingered longer than usual and pounded the airport with more than 5 feet of snow—at Christmas, of all times.

Teamwork is Lynchpin of Snow Removal at Reno Int’l

Teamwork is Lynchpin of Snow Removal at Reno Int’l
As the gateway to world-famous ski slopes, big-name casinos and other popular tourist attractions, Reno International Airport (RNO) is under a lot of pressure to remain open 24/7 throughout the year, regardless of weather. Multiple departments band together to face the challenge head-on, but responsibility for clearing snow and ice off the runways falls on Airfield Maintenance Superintendent J. Scott Harkema and his staff.

Reducing Emissions & Operating Costs Sparks Push for Electric Buses

Reducing Emissions & Operating Costs Sparks Push for Electric Buses
A growing number of U.S. airports are replacing their fossil fuel-burning courtesy buses with electric vehicles, spurred by the promise of smaller carbon footprints and lower operating costs. FAA grants that subsidize emission-free technologies and a smoother, quieter ride for passengers also sweeten the deal.

Pages

John Wayne Airport Boosts Airfield Safety With Rubber Removal & Ground Vehicle Signage

With a single runway handling 10.5 million passengers annually, John Wayne Airport (SNA) relies on safe nighttime operations to maintain its carefully orchestrated traffic schedule.

Oshawa Executive Preps Airfield for Growth

After a series of surface-level fixes throughout the years, it was high time the runways and related infrastructure at Oshawa Executive Airport (YOO) in Ontario received the upgrades they truly required. The only question for the project team was how to make up for nearly 80 years of patchwork solutions in just 35 days.

Tucson Int’l Brings Friction Testing In-House

When it comes to runway safety, Tucson International Airport (TUS) isn’t waiting for an accident or regulatory sanctions to make improvements. It’s acting proactively.

New Amazon Facility Bodes Significant Cargo Growth for Cincinnati Int’l

Like other airports, Cincinnati/Northern Kentucky International (CVG) in Hebron, KY, is in the people transport business; but it’s also in the business of moving stuff. And the “stuff side” of the business is doing quite well. In fact, CVG is the fastest-growing cargo airport in the United States. It’s also the eighth largest cargo airport in the country, and the 34th largest in the world.

Naval Air Station Oceana Maintains Operational Volume While Converting to LED Airfield Lighting

Naval Air Station Oceana (NTU) in Virginia Beach, VA, is moving into the final stretch of a $120 million airfield project to reconstruct one runway and replace aging incandescent airfield lighting with energy-saving LED fixtures.

BWI Marshall Uses Vehicle Tracking System to Improve Airfield Management

Operations and maintenance crews at Baltimore/Washington Thurgood Marshall International Airport (BWI) are no strangers to winter weather. With more than 600 flights on any given day and annual passenger volumes exceeding 25 million, the airport takes an “all-hands-on-deck approach” to snowy and icy precipitation.

New Runway at Key West Int’l Required Creative Project Plan

Key West may be a small town of only 25,000 residents, but it’s a thriving tourist spot that’s growing in popularity. As a result, passenger traffic at Key West International Airport (EYW) is also projected to rise—to the tune of 2.4% per year for the next 20 years. Airport executives estimate that 750,000 travelers will pass through their island facility by the end of 2018.

Featured Video

FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

Featured Video




# # #
 

# # #