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Oakland Int’l Using Dual-Technology Scanner for Employee Screening
Oakland International Airport (OAK) is one of the first U.S. airports to deploy a dual-technology scanner to screen employees working in secure environments. In May 2018, the California airport began using an Edge scanner from Evolv Technology.
Miami Int’l Builds Multi-Sensory Room for Children With Autism
Winding through busy terminals, waiting in security lines and enduring flight delays are just a few stressful facts of life for air travelers. Imagine, however, navigating these challenges while traveling with a child who has autism and is extremely sensitive to sights, sounds and physical touch.
Airports Use Decorative Flooring to Create Sense of Place
When Pensacola International (PNS) and Valley International (VIA) replaced flooring in their respective facilities, the two airports selected different materials; but both chose colors and patterns that portray their local Gulf Coast water and landscapes.
Eugene Airport Sets Ambitious Master Plan
Many airports create master plans for future development, but the roadmap recently commissioned by Eugene Airport (EUG) in Oregon takes the process to an entirely new level.
JFK Terminal 4 Creates Buzz With Interactive Social Media Events
Customer engagement in Terminal 4 at John F. Kennedy International Airport (JFK) is taking another social/digital turn, this time in the form of billboard-size mosaics created with thousands of photos from passengers and airport staff.
Falls Int’l Builds New Terminal to Welcome International Passengers
After 10 years in the making, the city of International Falls, MN, recently debuted a fully rebuilt airport terminal to greet passengers travelling through the small community on the U.S./Canada border. Falls International Airport (INL) now includes a new U.S.
Wilmington Air Park Welcomes Amazon as New Tenant
The landscape at Wilmington Air Park (ILN) in south-central Ohio has been changing steadily for the last few years, and the various airfield and landside improvements are beginning to pay big dividends.
Innovation Lab at San Diego Int’l Tests Potential Parking Solutions
In search of answers to common parking challenges, San Diego International Airport (SAN) is fostering the development of several prospective solutions in its own in-house accelerator lab.
Northern Ontario Airports Transition to Digital Safety Management System
A network of nearly 30 remote airports in Northern Ontario recently took a giant step into the digital age by transitioning from paper records and fax communications to a web-based safety management system (SMS).
Halifax Int’l Doubles Checkpoint Throughput, Adds Space for Concessions & Airlines
When Halifax Stanfield International (YHZ) recently expanded its security checkpoint, the Nova Scotia airport leveraged the associated construction process by dovetailing additional projects to add space for airline operations and new passenger concessions.
Los Angeles Int’l Improves Indoor Air Quality for Customers & Staff
With nearly 2,000 takeoffs and landings every day, Los Angeles International Airport (LAX) is keenly aware of the impact airplane exhaust from the tarmac can have on customers and employees inside the terminal.
San Diego Int’l Rehabs Sole Runway 2,200 Feet at a Time
As the busiest single-runway airport in North America, San Diego International (SAN) must plan and execute any airfield work with precision and efficiency. The recent full-length rehabilitation of its 9,401-foot runway was an especially critical project.
Raleigh-Durham Int’l Makes Parking a Priority With New Online Reservation System
As airports throughout the U.S. wrestle with growing passenger volume and heightened security concerns, parking sometimes takes a backseat. Not so at Raleigh-Durham International (RDU).
British Airways Performs Sweeping Renovation of JFK Terminal 7 to Enhance Passenger Experience
British Airways’ $64 million renovation of Terminal 7 at John F. Kennedy International Airport (JFK) represents a premium upgrade—and not just for premium passengers. The changes are tangible for more than 150,000 customers who travel through the terminal every month.

Oakland Int’l Invests in Seismic Retrofit for Terminal 1

Oakland Int’l Invests in Seismic Retrofit for Terminal 1
Passenger traffic has been on a steady rise at Oakland International (OAK) over the last five years, and airport officials are working to make sure the facilities can meet current and future demand. Recent projects have targeted structural integrity and the customer experience as top priorities.

Nashville Int’l Uses Developer Model to Add Local Concessions & Street Pricing

Nashville Int’l Uses Developer Model to Add Local Concessions & Street Pricing
Visitors at Nashville International Airport (BNA) will have new and more diverse food/beverage and retail options in the new year. The concessions update focuses on adding locally authentic options and signals a change for the Tennessee airport that serves 14.9 million passengers annually.

Alaska Creates Statewide System for Credentialing Airport Employees

Alaska Creates Statewide System for Credentialing Airport Employees
“If you’ve seen one airport, you’ve seen one airport” is a popular saying in the industry. The sentiment is especially true in Alaska, where the state operates two very different airport systems: the Alaska International Airport System, comprised of Ted Stevens Anchorage and Fairbanks International, and the rural system, which includes 237 smaller airports.

San Antonio Int’l Builds Consolidated Rental Car Facility & New Parking Garage

San Antonio Int’l Builds Consolidated Rental Car Facility & New Parking Garage,Mindy Hamlin
When San Antonio International Airport (SAT) launched its $178 million consolidated rental car facility project in 2015, it was a direct response to customer requests for more convenience. Before the new facility was built, each rental car company operated out of its own satellite facility and provided its own shuttle service to and from the airport.

Cheyenne Area’s New Terminal Poised to Meet Region’s Air Service Needs

Cheyenne Area’s New Terminal Poised to Meet Region’s Air Service Needs
After two decades of thinking, planning and finally building, Cheyenne Regional Airport (CYS) recently opened its new $18.5 million terminal. As part of the debut celebration, airport, community and business officials gathered with the public on Nov. 4 to welcome SkyWest’s first flight into CYS from Dallas/Ft. Worth International (DFW), the first of scheduled daily flights between the two locales.

Training Program Benefits Community, Supplies Work Crews at Los Angeles Int’l

Training Program Benefits Community, Supplies Work Crews at Los Angeles Int’l
Los Angeles International Airport (LAX) is helping supply construction workers for its massive multi-billion dollar capital improvement project with a free development program that recruits, trains and provides union apprenticeships for local residents. The training provided is in construction trades such as electrical, carpentry, plumbing, sheet metal, drywall and flooring—all critical elements for upcoming construction projects at LAX.

Orlando Melbourne Int’l Meets Ambitious Deadline for Multi-Runway Project

Orlando Melbourne Int’l Meets Ambitious Deadline for Multi-Runway Project
Rehabilitating a runway is always a big challenge, and often takes years of planning and fundraising to accomplish. Orlando Melbourne International Airport (MLB) in Florida recently reconstructed all three of its runways in just 14 months.

Tallahassee Int’l Adds Second Solar Farm & Creates Sustainability Master Plan

Tallahassee Int’l Adds Second Solar Farm & Creates Sustainability Master Plan
Tallahassee International Airport (TLH) is always looking for ways to incorporate “green” elements into its infrastructure development projects and daily operations. It was home to the first solar farm in Tallahassee, and airport officials are redoubling their efforts with another, even larger, farm.

Dallas Fort Worth Int’l Improves Diversion Process with New Software

Plagued by the frequent need to divert flights due to severe weather, Dallas/Fort Worth International Airport (DFW) recently harnessed the collective brain power of the North Texas Irregular Operations Network to improve timeliness and predictability for passengers. The network, which includes all 23 airports in the DFW diversion area, developed a plan to ensure communication, coordination and collaboration between DFW and its diversion airports, airlines and government agencies. The primary goal: to address and mitigate the effects of diversions on passengers.

Ohio State University Airport Unveils New Terminal/Flight Training Center

Ohio State University Airport Unveils New Terminal/Flight Training Center
What began as a 1942 military training facility and group of outdated buildings is now a modern general aviation terminal, fixed base operator and flight school all in one building. In August, Ohio State University Airport/Don Scott Field (OSU) opened its new $15 million Austin E. Knowlton Executive Terminal and Aviation Learning Center.

San Diego Int’l Fast-Tracks Federal Inspection Station Project

San Diego Int’l Fast-Tracks Federal Inspection Station Project
Faced with a growing number of international flights, San Diego International Airport (SAN) needed a new international Arrivals Hall and Federal Inspection Station—and it needed them quickly. An aggressive timeline scared away all but one design/build team at the beginning of the project. Ultimately, however, the new 130,000-square-foot facility was completed in just 13 1/2 months.

Orlando Int’l Uses Digital Messaging to Enhance Passenger Experience

Orlando Int’l Uses Digital Messaging to Enhance Passenger Experience
Have you met Annie the Astronaut? Can you spot Fred the Fish? Annie and Fred are just a couple of the creations that Orlando International Airport (MCO) presents to visitors on a digital ecosystem that so far includes 1,231 high-definition displays.

Medicine Hat Regional Replaces Runway in 24 Days

Medicine Hat Regional Replaces Runway in 24 Days
In March 2016, Jeff Huntus, the manager of Medicine Hat Regional (YXH) in Alberta, asked for $12.5 million to replace the airport’s main runway. Transport Canada told him not to expect funds until 2018 or 2019. But in 2017, he received notice that the program had been approved—and for $400,000 more than the airport had requested.

Denver Int’l Stages Year-Round Special Events for Passengers & Community

Denver Int’l Stages Year-Round Special Events for Passengers & Community
Most passengers don’t expect ice skating, lawn games or beer tastings at the airport, but Denver International (DEN) provides them—and much more. For three years running, the airport has hosted an “Events at DEN” series, and the lineup is proving so popular it also attracts visitors not flying into or out of the airport.

New Camera System Enables Jacksonville Int’l to Track Passengers From Parking Garage to Tarmac

New Camera System Enables Jacksonville Int’l to Track Passengers From Parking Garage to Tarmac
It’s not every day that an airport installs a new security video system that covers practically all public areas within the facility. But this is exactly what Jacksonville International Airport (JAX) in Florida has done. The $7.5 million system, which went online in September, tripled the number of cameras in use from 300 views to 1,200 views and made it possible to track passengers throughout the airport, from the parking garage to their planes.

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El Paso Int’l Creates Airport Neighborhood With Paved Walkways, Lighting & Landscaping

El Paso Int’l Creates Airport Neighborhood With Paved Walkways, Lighting & Landscaping
Walkability is a buzzword usually associated with city planning; and curb appeal is typically an issue for real estate agents. Both, however, are now key features at El Paso International (ELP). The West Texas airport is completing an $11 million exterior renovation that links its terminal to nearby restaurants and onsite hotels via paved walkways. Improving passenger drop-off/pickup areas and upgrading exterior landscaping and lighting are other primary projects.

O’Hare Combines Public Parking, Shuttles, Mass Transit & Rental Car Operations Into One Facility

O’Hare Combines Public Parking, Shuttles, Mass Transit & Rental Car Operations Into One Facility
Chicago O’Hare International Airport (ORD) is phasing in a new approach to managing ground transportation. Its new Multi Modal Facility brings together rental car operations, public parking, airport shuttles and bus stops—all in the same 2.6-million-square-foot complex. Moreover, the new facility is a short walk to/from an existing station for the region’s commuter train system.

Scottsdale Airport Opens New Aviation Business Center

Scottsdale Airport Opens New Aviation Business Center
Last November, Scottsdale Airport (SDL) inaugurated its Aviation Business Center, the centerpiece of a $27 million redevelopment project that also includes a veterans memorial and two new hangars. The 23,800-square-foot building replaces SDL’s outdated, underutilized terminal built in 1968.

Salt Lake City Int’l Tests Designs & Components for Redevelopment Program

Salt Lake City Int’l Tests Designs & Components for Redevelopment Program
Salt Lake City International (SLC) is using several full-scale mockups to ensure that even minute details of key components for its $3.6 billion redevelopment program yield the best results possible.

Measles Outbreak Underscores Importance of Communicable Disease Response Plans

Measles Outbreak Underscores Importance of Communicable Disease Response Plans
As confirmed reports of measles continue to emerge in pockets throughout the United States, airport operators throughout the country face the prospect of receiving contagious passengers and visitors.

Airports, Car Rental Agencies Join Forces to Recruit Disadvantaged Suppliers

Airports, Car Rental Agencies Join Forces to Recruit Disadvantaged Suppliers
Lynn A. Boccio, vice president of Strategic Business & Diversity Relations for Avis Budget Group, distinctly remembers picking up a call from a then-unknown airport colleague just before the 2016 Airport Minority Advisory Council (AMAC) Conference.

Page Field Upgrades Runways & Taxiways, Adds Energy-Efficient Airfield Lighting

Page Field Upgrades Runways & Taxiways, Adds Energy-Efficient Airfield Lighting
There’s never a good time to close runways and taxiways for rehab work. But thanks to an intense coordination effort, Page Field (FMY) in Fort Myers, FL, completed a nearly $30 million airfield project last year with minimal disruptions to flight operations. Crews repaved the airport’s two runways, upgraded several taxiways and installed a new airfield lighting system in 19 months, despite imposing weather challenges that included Hurricane Irma in September 2017.

FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

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