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O’Hare Builds Central Deicing Facility to Improve Ground Flow
If Tom Petty is right and waiting really is the hardest part, winters just got easier at O’Hare International Airport (ORD). A new aircraft deicing facility is helping carriers cycle gates more quickly by moving the crucial pre-flight process away from the terminal to the west side of the airport.
Concourse Expansion at Charlotte Douglas Int’l Fuses Technology & Artistry
Charlotte Douglas International Airport (CLT) claimed a spot on the industry’s architectural and design map for “placemaking” with a nine-gate concourse expansion it debuted last summer.
Prevention Figures Prominently into FOD Program at Memphis Int’l
Removing foreign object debris (FOD) from its four runways, 18 major taxiways, ramps and other airfield areas is a constant priority for the Tennessee airport.
Prepaid Parking Online Enhances Customer Experience, Boosts  Revenues at Dallas/Fort Worth Int’l
Dallas Fort Worth International (DFW), Air Transport World’s 2019 Airport of the Year, added online prepaid parking to its list of cutting-edge services for travelers last spring, and the program is exceeding all expectations. It’s also helping increase the amount of parking revenue DFW collects.
Proactive Fleet Management & Fiscal  Prudence Keep Montréal Trudeau Int’l  Prepared for Snowy Challenges
Winters at Montréal–Pierre Elliott Trudeau International Airport (YUL) are nothing to trifle with. Snow removal crews provide 24/7 coverage for the airfield from mid-November to mid-April. That’s five long months of physically demanding work in cold, sometimes punishingly frigid, conditions.
Mineta San Jose Int’l Partners with U.S. Customs & Border Protection on Facial Recognition Systems to Screen Arriving & Departing Int’l Passengers
As the gateway to Silicon Valley, it’s natural for Mineta San Jose International Airport (SJC) to leverage technology, researched and developed by local tech companies, to solve everyday passenger processing challenges.
Colorado Aeronautics Division Makes Pavement Preservation a Priority
When it comes to runway renovations and other projects, officials at general aviation airports in Colorado are especially fortunate, because the state regularly offers proactive financial and technical assistance.
Kansas City Int’l Test Drives Asset Management Software in Maintenance Facility
In November 2017, local residents voted in favor of building a new terminal at Kansas City International Airport (MCI), with a resounding 75% saying yes to the project. The terminal is scheduled to open at the end of 2023 on the site of the now-closed Terminal A.
San Antonio Int’l Solicits Broad Community Involvement for 50-year Master Plan
When it came time for San Antonio International Airport (SAT) to update its master plan, officials knew that many in the growing city felt there was no room left to expand at the airport’s current site.
San Diego Int’l Takes In-House Approach to Energy Management
At San Diego International Airport (SAN), energy planning and management runs in parallel with sustainability goals. As the airport has grown in recent years, officials identified the need for increased utility capacity and redundancy.
Denver Int’l Takes Deep Dive into Power System to Ensure Reliability & Resilience
Like many other airports throughout the industry, Denver International (DEN) was unnerved when Hartsfield-Jackson Atlanta International (ATL) experienced a massive power outage in December 2017.
LaGuardia Opens New Concourse in Terminal B
When the Western Concourse is completed, Terminal B will include a total of 35 gates and feature dual pedestrian bridges that span active taxi lanes and connect the main departures and arrivals hall (known as the headhouse) with the two island concourses.
Paine Field Adds Commercial Service
After decades serving business and general aviation traffic, Paine Field-Snohomish County Airport (PAE) is adding scheduled passenger service out of a polished new terminal owned and operated by a private operator. The Everett, WA, airport will have 24 daily roundtrip flights to nine western U.S.
Roanoke-Blacksburg Regional Develops Staff of Triple-Trained Public Safety Officers
Until recently, the western Virginia airport contracted an outside company for on-call fire protection and employed seven conservators of the peace to work standard rotating shifts.

Reflections

October
2018
In late August after the AMAC Annual Conference in Seattle, my wife and I decided to explore the beautiful Northwest by visiting nearby Victoria, BC, on Vancouver Island. It’s quite impressive!

What Makes a Great Website?

San Luis Obispo County Regional Airport (SBP)
These days, the internet is the first place many passengers check when looking for information about parking, concessions and other ground-based details regarding air travel. Good or bad, an airport’s website acts as its face and leaves an impression on customers.

Sea-Tac Int’l Partners With AMAC to Support Diversity Measures

Seattle-Tacoma International Airport (SEA)
From Aug. 21-25, 2018, Seattle-Tacoma International Airport (SEA) will serve as the official host for the annual Airport Business Diversity Conference, the flagship event of the Airport Minority Diversity Council (AMAC). Airport officials are pleased with the strong registration numbers—and the opportunity to advance SEA’s long-standing goals of providing more opportunities to women, minorities, veterans and small-business owners.

Flagler Executive Relocates & Extends Primary Runway

Flagler Executive Airport (FIN)
Flagler Executive Airport (FIN) in Palm Coast, FL, recently completed a $12.2 million project to relocate and extend its main runway. In doing so, management remedied several safety issues in one comprehensive construction program.

Charleston Int’l Sweetens Retail Lineup with Kiosk Program

Charleston County Aviation Authority
Thanks to a new specialty leasing program that debuted at Charleston International Airport (CHS) this spring, customers can now purchase a sampling of local and regional goodies and gifts at small kiosks inside the airport terminal.

Nashville Int’l Upgrades Fuel Farm to Address Recent Growth

Nashville International (BNA)
The traffic profile at Nashville International (BNA) is completely different from what it was two decades ago, and a recent $30 million fuel farm renovation is helping the Tennessee airport handle the dramatic changes.

Edmonton Int’l Adds Designer Outlet Mall

Edmonton International (EIA)
Edmonton International (EIA) is putting a new twist on airport retail with a landside mall that includes onsite boarding pass printers, flight status screens and other special features to convert passengers into shoppers, and vice versa. Additional airport-specific services include free shuttles to/from the terminal, in-mall luggage storage and discounted shipping for purchases made at the designer outlet stores.

Toronto Int’l Undertakes Terminal Enhancement Program to Prepare for Passenger Growth

Toronto Pearson International Airport (YYZ)
With passenger volume expected to reach 85 million by 2037, Toronto Pearson International Airport (YYZ) is taking steps to ensure its facilities are ready to meet the needs of passengers well into the future.

Colorado Springs Airport Reopens Terminal One Day After Three-Alarm Fire

Colorado Springs Airport (COS)
Shortly before 11:00 p.m. on April 16, emergency 911 operators received a call about smoke and flames emanating from the roof of the terminal at Colorado Springs Airport (COS). Within minutes, the airport had a three-alarm fire on its hands.

Honolulu Int’l Adds Free, Unlimited Wi-Fi for Passengers

Daniel K. Inouye International Airport (HNL)
Whether travelers visit Honolulu for business or the spectacular sun, sand and surf, most bring along multiple electronic devices to keep in touch with friends and associates.

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Denver Int’l Takes Deep Dive into Power System to Ensure Reliability & Resilience

Denver Int’l Takes Deep Dive into Power System to Ensure Reliability & Resilience
Like many other airports throughout the industry, Denver International (DEN) was unnerved when Hartsfield-Jackson Atlanta International (ATL) experienced a massive power outage in December 2017. In addition to causing an 11-hour blackout at the nation’s busiest airport, the outage impacted air travel throughout the country and prompted airports around the globe to take a second look at their own power systems.

LaGuardia Opens New Concourse in Terminal B

LaGuardia Opens New Concourse in Terminal B
When the Western Concourse is completed, Terminal B will include a total of 35 gates and feature dual pedestrian bridges that span active taxi lanes and connect the main departures and arrivals hall (known as the headhouse) with the two island concourses. In all, there is 1.3 million square feet of new space. The larger project also includes a central hall, central heating and refrigeration plant, parking garage, associated airside development, roadway/bridge infrastructure serving the entire airport and utility upgrades.

Paine Field Adds Commercial Service in Stylish New Terminal

Paine Field Adds Commercial Service
After decades serving business and general aviation traffic, Paine Field-Snohomish County Airport (PAE) is adding scheduled passenger service out of a polished new terminal owned and operated by a private operator. The Everett, WA, airport will have 24 daily roundtrip flights to nine western U.S. markets when its schedule is in full swing this spring.

Roanoke-Blacksburg Regional Develops Staff of Triple-Trained Public Safety Officers

Roanoke-Blacksburg Regional Develops Staff of Triple-Trained Public Safety Officers
Until recently, the western Virginia airport contracted an outside company for on-call fire protection and employed seven conservators of the peace to work standard rotating shifts. In September 2016, ROA’s department was officially designated a police department by the Virginia Department of Criminal Justice Services, and all officers were sworn in as police officers. Now, an in-house team of 14 public safety officers provides police, fire and emergency medical services 24/7, and one police officer remains on staff.

Love Field Deploys Next-Generation Wireless System

Love Field Deploys Next-Generation Wireless System
Mark Duebner, director of Aviation for Dallas Love Field Airport (DAL), worked for the city of Dallas in various capacities before joining the airport team. (He was even the top civilian commander for the Dallas police.) As he amassed experience in various posts, Duebner developed a strong affinity for cultivating purposefully open and constructive relationships with vendors.

Long Beach Airport Reconstructs Busiest Runway

Long Beach Airport Reconstructs Busiest Runway
Closing the most-used runway at one of the busiest airports in southern California requires a great deal of advance planning, teamwork and coordination. That was the challenge facing Jess Romo, airport director at Long Beach Airport (LGB), for the first nine months of 2018.

Presque Isle Int’l Increases Connectivity With New Service From United

Presque Isle Int’l Increases Connectivity With New Service From United
A long-term effort to improve service for residents of Northern Maine has ultimately resulted in the award of commercial jet service by a legacy carrier to the recently rebranded Presque Isle International Airport (PQI).

FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

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