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Oakland Int’l Using Dual-Technology Scanner for Employee Screening
Oakland International Airport (OAK) is one of the first U.S. airports to deploy a dual-technology scanner to screen employees working in secure environments. In May 2018, the California airport began using an Edge scanner from Evolv Technology.
Miami Int’l Builds Multi-Sensory Room for Children With Autism
Winding through busy terminals, waiting in security lines and enduring flight delays are just a few stressful facts of life for air travelers. Imagine, however, navigating these challenges while traveling with a child who has autism and is extremely sensitive to sights, sounds and physical touch.
Airports Use Decorative Flooring to Create Sense of Place
When Pensacola International (PNS) and Valley International (VIA) replaced flooring in their respective facilities, the two airports selected different materials; but both chose colors and patterns that portray their local Gulf Coast water and landscapes.
Eugene Airport Sets Ambitious Master Plan
Many airports create master plans for future development, but the roadmap recently commissioned by Eugene Airport (EUG) in Oregon takes the process to an entirely new level.
JFK Terminal 4 Creates Buzz With Interactive Social Media Events
Customer engagement in Terminal 4 at John F. Kennedy International Airport (JFK) is taking another social/digital turn, this time in the form of billboard-size mosaics created with thousands of photos from passengers and airport staff.
Falls Int’l Builds New Terminal to Welcome International Passengers
After 10 years in the making, the city of International Falls, MN, recently debuted a fully rebuilt airport terminal to greet passengers travelling through the small community on the U.S./Canada border. Falls International Airport (INL) now includes a new U.S.
Wilmington Air Park Welcomes Amazon as New Tenant
The landscape at Wilmington Air Park (ILN) in south-central Ohio has been changing steadily for the last few years, and the various airfield and landside improvements are beginning to pay big dividends.
Innovation Lab at San Diego Int’l Tests Potential Parking Solutions
In search of answers to common parking challenges, San Diego International Airport (SAN) is fostering the development of several prospective solutions in its own in-house accelerator lab.
Northern Ontario Airports Transition to Digital Safety Management System
A network of nearly 30 remote airports in Northern Ontario recently took a giant step into the digital age by transitioning from paper records and fax communications to a web-based safety management system (SMS).
Halifax Int’l Doubles Checkpoint Throughput, Adds Space for Concessions & Airlines
When Halifax Stanfield International (YHZ) recently expanded its security checkpoint, the Nova Scotia airport leveraged the associated construction process by dovetailing additional projects to add space for airline operations and new passenger concessions.
Los Angeles Int’l Improves Indoor Air Quality for Customers & Staff
With nearly 2,000 takeoffs and landings every day, Los Angeles International Airport (LAX) is keenly aware of the impact airplane exhaust from the tarmac can have on customers and employees inside the terminal.
San Diego Int’l Rehabs Sole Runway 2,200 Feet at a Time
As the busiest single-runway airport in North America, San Diego International (SAN) must plan and execute any airfield work with precision and efficiency. The recent full-length rehabilitation of its 9,401-foot runway was an especially critical project.
Raleigh-Durham Int’l Makes Parking a Priority With New Online Reservation System
As airports throughout the U.S. wrestle with growing passenger volume and heightened security concerns, parking sometimes takes a backseat. Not so at Raleigh-Durham International (RDU).
British Airways Performs Sweeping Renovation of JFK Terminal 7 to Enhance Passenger Experience
British Airways’ $64 million renovation of Terminal 7 at John F. Kennedy International Airport (JFK) represents a premium upgrade—and not just for premium passengers. The changes are tangible for more than 150,000 customers who travel through the terminal every month.

Colorado Aeronautics Division Makes Pavement Preservation a Priority

Colorado Aeronautics Division Makes Pavement Preservation a Priority
When it comes to runway renovations and other projects, officials at general aviation airports in Colorado are especially fortunate, because the state regularly offers proactive financial and technical assistance. The Division of Aeronautics, a branch of the Colorado Department of Transportation, makes resources available to many of the state’s 74 public use airports.

Kansas City Int’l Test Drives Asset Management Software in Maintenance Facility

Kansas City Int’l Test Drives Asset Management Software in Maintenance Facility
In November 2017, local residents voted in favor of building a new terminal at Kansas City International Airport (MCI), with a resounding 75% saying yes to the project. The terminal is scheduled to open at the end of 2023 on the site of the now-closed Terminal A.

San Antonio Int’l Solicits Broad Community Involvement for 50-year Master Plan San Antonio Int’l Solicits Broad Community Involvement for 50-year Master Plan

San Antonio Int’l Solicits Broad Community Involvement for 50-year Master Plan
When it came time for San Antonio International Airport (SAT) to update its master plan, officials knew that many in the growing city felt there was no room left to expand at the airport’s current site. One reason for the debate was the tremendous growth that has taken place at SAT since airport officials turned their focus to securing new air service in 2015.

San Diego Int’l Takes In-House Approach to Energy Management

San Diego Int’l Takes In-House Approach to Energy Management
At San Diego International Airport (SAN), energy planning and management runs in parallel with sustainability goals. As the airport has grown in recent years, officials identified the need for increased utility capacity and redundancy.

Denver Int’l Takes Deep Dive into Power System to Ensure Reliability & Resilience

Denver Int’l Takes Deep Dive into Power System to Ensure Reliability & Resilience
Like many other airports throughout the industry, Denver International (DEN) was unnerved when Hartsfield-Jackson Atlanta International (ATL) experienced a massive power outage in December 2017. In addition to causing an 11-hour blackout at the nation’s busiest airport, the outage impacted air travel throughout the country and prompted airports around the globe to take a second look at their own power systems.

LaGuardia Opens New Concourse in Terminal B

LaGuardia Opens New Concourse in Terminal B
When the Western Concourse is completed, Terminal B will include a total of 35 gates and feature dual pedestrian bridges that span active taxi lanes and connect the main departures and arrivals hall (known as the headhouse) with the two island concourses. In all, there is 1.3 million square feet of new space. The larger project also includes a central hall, central heating and refrigeration plant, parking garage, associated airside development, roadway/bridge infrastructure serving the entire airport and utility upgrades.

Paine Field Adds Commercial Service in Stylish New Terminal

Paine Field Adds Commercial Service
After decades serving business and general aviation traffic, Paine Field-Snohomish County Airport (PAE) is adding scheduled passenger service out of a polished new terminal owned and operated by a private operator. The Everett, WA, airport will have 24 daily roundtrip flights to nine western U.S. markets when its schedule is in full swing this spring.

Roanoke-Blacksburg Regional Develops Staff of Triple-Trained Public Safety Officers

Roanoke-Blacksburg Regional Develops Staff of Triple-Trained Public Safety Officers
Until recently, the western Virginia airport contracted an outside company for on-call fire protection and employed seven conservators of the peace to work standard rotating shifts. In September 2016, ROA’s department was officially designated a police department by the Virginia Department of Criminal Justice Services, and all officers were sworn in as police officers. Now, an in-house team of 14 public safety officers provides police, fire and emergency medical services 24/7, and one police officer remains on staff.

Love Field Deploys Next-Generation Wireless System

Love Field Deploys Next-Generation Wireless System
Mark Duebner, director of Aviation for Dallas Love Field Airport (DAL), worked for the city of Dallas in various capacities before joining the airport team. (He was even the top civilian commander for the Dallas police.) As he amassed experience in various posts, Duebner developed a strong affinity for cultivating purposefully open and constructive relationships with vendors.

Long Beach Airport Reconstructs Busiest Runway

Long Beach Airport Reconstructs Busiest Runway
Closing the most-used runway at one of the busiest airports in southern California requires a great deal of advance planning, teamwork and coordination. That was the challenge facing Jess Romo, airport director at Long Beach Airport (LGB), for the first nine months of 2018.

Presque Isle Int’l Increases Connectivity With New Service From United

Presque Isle Int’l Increases Connectivity With New Service From United
A long-term effort to improve service for residents of Northern Maine has ultimately resulted in the award of commercial jet service by a legacy carrier to the recently rebranded Presque Isle International Airport (PQI).

Piedmont Triad Int’l Grows Up & Brings Region Along for the Ride

Piedmont Triad Int’l Grows Up & Brings Region Along for the Ride
Like the youngest brother who grows up in a family of star athletes, Piedmont Triad International Airport (GSO) is used to being overshadowed by its bigger North Carolina brethren. With approximately 1.7 million annual passengers, it serves a fraction of the traffic handled at Raleigh-Durham International and Charlotte Douglas International.

Contract Control Tower Opens at Albert J. Ellis Airport

Contract Control Tower Opens at Albert J. Ellis Airport
It took a decade, but Albert J. Ellis Airport (OAJ) finally has its own air traffic control tower—a six-story, $6 million structure that officials hope will increase airspace efficiency and bring more air service to the small airport on the eastern coast of North Carolina.

Atlanta Int’l Replaces Exterior Facade & Adds Lighted Canopies

Atlanta Int’l Replaces Exterior Facade & Adds Lighted Canopies
Hartsfield-Jackson Atlanta International Airport (ATL) is in the midst of a $130 million project to keep visitors dry as they enter/exit the terminal buildings and enhance their overall experience. The North and South Domestic Terminals are mirror images of one another, each with eight lanes of traffic at their doorsteps and minimal protection from the elements.

Portable Solar Lights Expedite Taxiway Project, Earn Spot in Permanent System at Orlando Int’l

Portable Solar Lights Expedite Taxiway Project, Earn Spot in Permanent  System at Orlando Int’l
Faced with the prospect of an unacceptable delay to reopen a newly repaved taxiway, Orlando International Airport (MCO) got creative. Instead of waiting two or three months for new centerline lights to arrive, the project team pressed ahead last July and used temporary, portable solar-powered edge lights to make the major taxiway functional in just a few hours.

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El Paso Int’l Creates Airport Neighborhood With Paved Walkways, Lighting & Landscaping

El Paso Int’l Creates Airport Neighborhood With Paved Walkways, Lighting & Landscaping
Walkability is a buzzword usually associated with city planning; and curb appeal is typically an issue for real estate agents. Both, however, are now key features at El Paso International (ELP). The West Texas airport is completing an $11 million exterior renovation that links its terminal to nearby restaurants and onsite hotels via paved walkways. Improving passenger drop-off/pickup areas and upgrading exterior landscaping and lighting are other primary projects.

O’Hare Combines Public Parking, Shuttles, Mass Transit & Rental Car Operations Into One Facility

O’Hare Combines Public Parking, Shuttles, Mass Transit & Rental Car Operations Into One Facility
Chicago O’Hare International Airport (ORD) is phasing in a new approach to managing ground transportation. Its new Multi Modal Facility brings together rental car operations, public parking, airport shuttles and bus stops—all in the same 2.6-million-square-foot complex. Moreover, the new facility is a short walk to/from an existing station for the region’s commuter train system.

Scottsdale Airport Opens New Aviation Business Center

Scottsdale Airport Opens New Aviation Business Center
Last November, Scottsdale Airport (SDL) inaugurated its Aviation Business Center, the centerpiece of a $27 million redevelopment project that also includes a veterans memorial and two new hangars. The 23,800-square-foot building replaces SDL’s outdated, underutilized terminal built in 1968.

Salt Lake City Int’l Tests Designs & Components for Redevelopment Program

Salt Lake City Int’l Tests Designs & Components for Redevelopment Program
Salt Lake City International (SLC) is using several full-scale mockups to ensure that even minute details of key components for its $3.6 billion redevelopment program yield the best results possible.

Measles Outbreak Underscores Importance of Communicable Disease Response Plans

Measles Outbreak Underscores Importance of Communicable Disease Response Plans
As confirmed reports of measles continue to emerge in pockets throughout the United States, airport operators throughout the country face the prospect of receiving contagious passengers and visitors.

Airports, Car Rental Agencies Join Forces to Recruit Disadvantaged Suppliers

Airports, Car Rental Agencies Join Forces to Recruit Disadvantaged Suppliers
Lynn A. Boccio, vice president of Strategic Business & Diversity Relations for Avis Budget Group, distinctly remembers picking up a call from a then-unknown airport colleague just before the 2016 Airport Minority Advisory Council (AMAC) Conference.

Page Field Upgrades Runways & Taxiways, Adds Energy-Efficient Airfield Lighting

Page Field Upgrades Runways & Taxiways, Adds Energy-Efficient Airfield Lighting
There’s never a good time to close runways and taxiways for rehab work. But thanks to an intense coordination effort, Page Field (FMY) in Fort Myers, FL, completed a nearly $30 million airfield project last year with minimal disruptions to flight operations. Crews repaved the airport’s two runways, upgraded several taxiways and installed a new airfield lighting system in 19 months, despite imposing weather challenges that included Hurricane Irma in September 2017.

FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

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