Current Issue...

Greater Rochester Int’l  Designs Terminal Specifically for the Community It Serves
It’s not marketing hyperbole when Monroe County Executive Cheryl Dinolfo describes the newly renovated terminal at Greater Rochester International Airport (ROC) as a “next-generation travel hub.” She has plenty of concrete examples to back up the claim.
Retro-Style TWA Hotel Debuts at JFK Int’l
The first on-site hotel at John F. Kennedy International Airport (JFK) is a nostalgic 1960s flashback thanks to the recent transformation of architect Eero Saarinen’s iconic TWA Flight Center into the new TWA Hotel.
Norfolk Int’l Completes Nail-Biter Runway Rehab
The first phase of a multi-part runway rehabilitation project was completed at Norfolk International Airport (ORF) last fall. The $15 million project was closely monitored by many, including commercial and cargo airlines that depend on the Virginia airport every day.
Move Over Mardi Gras, New Orleans Int’l is Opening a New Terminal
Not that New Orleans needs a reason to party, but the opening of the new terminal at Louis Armstrong New Orleans International (MSY) will surely merit some hearty celebrations.
Appleton Int’l Renovates Terminal, Partners With Local Hospital
With annual passenger growth of 7% to 25% over the last four years, Appleton International Airport (ATW) knew it was time to renovate its sole terminal.
Dynamic Parking Prices & Online Reservations Prove Popular at Ontario Int’l
Ontario International (ONT) wasn’t looking for a digital parking upgrade. In fact, the Southern California airport was focused on adding a new lounge. In the end, it got both by issuing a request for proposals with intentionally wide parameters
Spartanburg Downtown Memorial Enhances Facilities With Runway Extension & Other Improvements
South Carolina’s historic Spartanburg Downtown Memorial Airport (SPA) has undergone an extreme makeover of sorts in the last seven years to enhance its economic development role and help it better compete with neighboring airports.
New Arrestor Bed at DeKalb-Peachtree Signals Industry Change
The recently completed engineered materials arresting system (EMAS) at DeKalb-Peachtree Airport (PDK) is significant because it provides Atlanta’s primary airport for business aircraft with an FAA-compliant runway safety zone. As one of the last U.S.
Mitchell Int’l First in Industry to Host Goodwill Internship Program
An internship program at Milwaukee Mitchell International Airport (MKE) is literally changing lives by providing invaluable work experience for young adults with disabilities.
Charleston Int’l Blankets Pre-Security Areas With Gunshot Detection Sensors
There’s a poignant art exhibit at Charleston International Airport (CHS) about the church shooting that rocked the South Carolina city in 2015. The memorial includes a Bible open to the passage that victims were studying the night of the tragedy.
Love Field Improves Checked Bag Resolution Area & Invests in RFID Tracking
In late 2018, Dallas Love Field (DAL) wrapped up an $8.8 million renovation to ease congestion in its Checked Baggage Resolution Area (CBRA).
Dynamic Digital Display Illuminates New Check-in Canopy at Richmond Int’l
When Richmond International Airport (RIC) built its new terminal in 2007, the original budget included funds for an array of state-of-the-art digital displays in the passenger check-in area. However, escalating construction costs and subsequent value engineering resulted in a much different outcome.
Denver Int’l Expands Bag Drop Options With Valet Service at Remote Parking Lots
As a follow-up to its popular transit station bag drop, Denver International Airport (DEN) debuted free luggage drops at two remote parking lots in November. The new sites up the ante with valet-style service.
O’Hare Builds Central Deicing Facility to Improve Ground Flow
If Tom Petty is right and waiting really is the hardest part, winters just got easier at O’Hare International Airport (ORD). A new aircraft deicing facility is helping carriers cycle gates more quickly by moving the crucial pre-flight process away from the terminal to the west side of the airport.

Tulsa Int’l Leverages Technology to Maintain Airfield Markings

Roger Moats, airfield maintenance manager at Tulsa International Airport (TUL), understands that flight safety begins and ends on the ground. It’s why he regularly emphasizes to his crew the importance of their work.

Vancouver Int’l & Yakima Air Terminal-McAllister Field Share Tips for Managing Wildlife

Like oil and water, wildlife and aircraft just don’t mix. The U.S. Department of Agriculture (USDA) reports that civilian aircraft suffered 13,000 wildlife strikes at 662 U.S. airports in 2016 alone. While many incidents are minor, some have devastating consequences. Between 1990 and 2016, wildlife strikes resulted in 262 human fatalities at U.S. airports, and 247 civil aircraft were destroyed or damaged beyond repair.

New Main Runway at Reynolds Field Improves Safety & Primes Pump for Revenue Growth

Officials at Jackson County Airport/Reynolds Field (JXN) in Michigan are pleased with the results of a $49 million runway project completed last fall, because they see it improving operational safety, creating new opportunities to generate more revenue and bolstering the airport’s position as a local driver of economic growth.

Reflections

October
2018
In late August after the AMAC Annual Conference in Seattle, my wife and I decided to explore the beautiful Northwest by visiting nearby Victoria, BC, on Vancouver Island. It’s quite impressive!

What Makes a Great Website?

San Luis Obispo County Regional Airport (SBP)
These days, the internet is the first place many passengers check when looking for information about parking, concessions and other ground-based details regarding air travel. Good or bad, an airport’s website acts as its face and leaves an impression on customers.

Sea-Tac Int’l Partners With AMAC to Support Diversity Measures

Seattle-Tacoma International Airport (SEA)
From Aug. 21-25, 2018, Seattle-Tacoma International Airport (SEA) will serve as the official host for the annual Airport Business Diversity Conference, the flagship event of the Airport Minority Diversity Council (AMAC). Airport officials are pleased with the strong registration numbers—and the opportunity to advance SEA’s long-standing goals of providing more opportunities to women, minorities, veterans and small-business owners.

Flagler Executive Relocates & Extends Primary Runway

Flagler Executive Airport (FIN)
Flagler Executive Airport (FIN) in Palm Coast, FL, recently completed a $12.2 million project to relocate and extend its main runway. In doing so, management remedied several safety issues in one comprehensive construction program.

Charleston Int’l Sweetens Retail Lineup with Kiosk Program

Charleston County Aviation Authority
Thanks to a new specialty leasing program that debuted at Charleston International Airport (CHS) this spring, customers can now purchase a sampling of local and regional goodies and gifts at small kiosks inside the airport terminal.

Nashville Int’l Upgrades Fuel Farm to Address Recent Growth

Nashville International (BNA)
The traffic profile at Nashville International (BNA) is completely different from what it was two decades ago, and a recent $30 million fuel farm renovation is helping the Tennessee airport handle the dramatic changes.

Edmonton Int’l Adds Designer Outlet Mall

Edmonton International (EIA)
Edmonton International (EIA) is putting a new twist on airport retail with a landside mall that includes onsite boarding pass printers, flight status screens and other special features to convert passengers into shoppers, and vice versa. Additional airport-specific services include free shuttles to/from the terminal, in-mall luggage storage and discounted shipping for purchases made at the designer outlet stores.

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Love Field Improves Checked Bag Resolution Area & Invests in RFID Tracking

Love Field Improves Checked Bag Resolution Area & Invests in RFID Tracking
In late 2018, Dallas Love Field (DAL) wrapped up an $8.8 million renovation to ease congestion in its Checked Baggage Resolution Area (CBRA). Looking beyond traditional fixes, the project team deployed Mobile Inspection Tables to speed the area’s flow and improve conditions for the TSA personnel who work there.

Dynamic Digital Display Illuminates New Check-in Canopy at Richmond Int’l

Dynamic Digital Display Illuminates New Check-in Canopy at Richmond Int’l
When Richmond International Airport (RIC) built its new terminal in 2007, the original budget included funds for an array of state-of-the-art digital displays in the passenger check-in area. However, escalating construction costs and subsequent value engineering resulted in a much different outcome.

Denver Int’l Expands Bag Drop Options With Valet Service at Remote Parking Lots

Denver Int’l Expands Bag Drop Options With Valet Service at Remote Parking Lots
As a follow-up to its popular transit station bag drop, Denver International Airport (DEN) debuted free luggage drops at two remote parking lots in November. The new sites up the ante with valet-style service. Earlier this year, the parking lot bag drops were handling about 3,500 pieces of luggage per month.

O’Hare Builds Central Deicing Facility to Improve Ground Flow

O’Hare Builds Central Deicing Facility to Improve Ground Flow
If Tom Petty is right and waiting really is the hardest part, winters just got easier at O’Hare International Airport (ORD). A new aircraft deicing facility is helping carriers cycle gates more quickly by moving the crucial pre-flight process away from the terminal to the west side of the airport. As a result, passengers should spend less time waiting on the tarmac and in holdrooms.

Concourse Expansion at Charlotte Douglas Int’l Fuses Technology & Artistry

Concourse Expansion at Charlotte Douglas Int’l Fuses Technology & Artistry
Charlotte Douglas International Airport (CLT) claimed a spot on the industry’s architectural and design map for “placemaking” with a nine-gate concourse expansion it debuted last summer. Architects, designers, consultants and CLT staff collaborated to make the 230,000-square-foot development a destination in and of itself. Together, the team revolutionized the visual aspect of Concourse A with sweeping high-tech windows, digital artwork and new customer amenities.

Prevention Figures Prominently into FOD Program at Memphis Int’l

Prevention Figures Prominently into FOD Program at Memphis Int’l
Removing foreign object debris (FOD) from its four runways, 18 major taxiways, ramps and other airfield areas is a constant priority for the Tennessee airport. Last year alone, crews removed nearly 400 pieces of FOD, thus preventing the items from being ingested into aircraft engines and causing costly damage.

Prepaid Parking Online Enhances Customer Experience, Boosts Revenues at Dallas Fort Worth Int’l

Prepaid Parking Online Enhances Customer Experience, Boosts  Revenues at Dallas/Fort Worth Int’l
Dallas Fort Worth International (DFW), Air Transport World’s 2019 Airport of the Year, added online prepaid parking to its list of cutting-edge services for travelers last spring, and the program is exceeding all expectations. It’s also helping increase the amount of parking revenue DFW collects.

FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
View full webinar:  Tackle Waiting Times in 3D - (MP4 video) 
Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

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