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Roanoke-Blacksburg Regional Develops Staff of Triple-Trained Public Safety Officers
Until recently, the western Virginia airport contracted an outside company for on-call fire protection and employed seven conservators of the peace to work standard rotating shifts.
Love Field Deploys Next-Generation Wireless System
Mark Duebner, director of Aviation for Dallas Love Field Airport (DAL), worked for the city of Dallas in various capacities before joining the airport team.
Long Beach Airport Reconstructs Busiest Runway
Closing the most-used runway at one of the busiest airports in southern California requires a great deal of advance planning, teamwork and coordination. That was the challenge facing Jess Romo, airport director at Long Beach Airport (LGB), for the first nine months of 2018.
Presque Isle Int’l Increases Connectivity With New Service From United
A long-term effort to improve service for residents of Northern Maine has ultimately resulted in the award of commercial jet service by a legacy carrier to the recently rebranded Presque Isle International Airport (PQI).
Piedmont Triad Int’l Grows Up & Brings Region Along for the Ride
Like the youngest brother who grows up in a family of star athletes, Piedmont Triad International Airport (GSO) is used to being overshadowed by its bigger North Carolina brethren.
Contract Control Tower Opens at Albert J. Ellis Airport
It took a decade, but Albert J. Ellis Airport (OAJ) finally has its own air traffic control tower—a six-story, $6 million structure that officials hope will increase airspace efficiency and bring more air service to the small airport on the eastern coast of North Carolina.
Atlanta Int’l Replaces Exterior Facade & Adds Lighted Canopies
Hartsfield-Jackson Atlanta International Airport (ATL) is in the midst of a $130 million project to keep visitors dry as they enter/exit the terminal buildings and enhance their overall experience.
Portable Solar Lights Expedite Taxiway Project, Earn Spot in Permanent  System at Orlando Int’l
Faced with the prospect of an unacceptable delay to reopen a newly repaved taxiway, Orlando International Airport (MCO) got creative.
Oakland Int’l Invests in Seismic Retrofit for Terminal 1
Passenger traffic has been on a steady rise at Oakland International (OAK) over the last five years, and airport officials are working to make sure the facilities can meet current and future demand. Recent projects have targeted structural integrity and the customer experience as top priorities.
Nashville Int’l Uses Developer Model to Add Local Concessions & Street Pricing
Visitors at Nashville International Airport (BNA) will have new and more diverse food/beverage and retail options in the new year. The concessions update focuses on adding locally authentic options and signals a change for the Tennessee airport that serves 14.9 million passengers annually.
Alaska Creates Statewide System for Credentialing Airport Employees
“If you’ve seen one airport, you’ve seen one airport” is a popular saying in the industry.
San Antonio Int’l Builds Consolidated Rental Car Facility & New Parking Garage,Mindy Hamlin
When San Antonio International Airport (SAT) launched its $178 million consolidated rental car facility project in 2015, it was a direct response to customer requests for more convenience.
Cheyenne Area’s New Terminal Poised to Meet Region’s Air Service Needs
After two decades of thinking, planning and finally building, Cheyenne Regional Airport (CYS) recently opened its new $18.5 million terminal. As part of the debut celebration, airport, community and business officials gathered with the public on Nov.
Training Program Benefits Community, Supplies Work Crews at Los Angeles Int’l
Los Angeles International Airport (LAX) is helping supply construction workers for its massive multi-billion dollar capital improvement project with a free development program that recruits, trains and provides union apprenticeships for local residents.

Orlando Melbourne Int’l Deploys New Airfield Radar System

Orlando Melbourne Int’l Deploys New Airfield Radar System
When you think of cities with large high-tech and engineering sectors, you probably think of San Jose, CA. Or Austin, TX. Or maybe even Huntsville, AL. But Melbourne, FL, is a powerhouse of its own, with key facilities for Northrop Grumman, Rockwell Collins, L3, General Dynamics, Thales, Embraer Executive Jets, and the world headquarters of Harris Corp.

McCarran Int’l Adds Walk-In Medical Clinic

McCarran Int’l Adds Walk-In Medical Clinic
McCarran International Airport (LAS) in Las Vegas offers customers and employees in need of immediate medical attention a welcome respite in Terminal 1. The Code 3 Urgent Care, located before the A/B security checkpoint, is the privately owned and operated facility with three patient rooms, an on-site X-ray machine and laboratory.

Tri-Cities Airport Updates & Expands its Aging Terminal

Tri-Cities Airport Updates & Expands its Aging Terminal
After decades of making periodic small changes, Tri-Cities Airport (PSC) in southeast Washington state “ripped off the Band-Aid” and completed a $41.9 million renovation and expansion of its 1968 terminal. “We couldn’t just continue to do a little bit here and there,” says Airport Director Buck Taft, noting that no major improvements had been made since the 1980s. “We didn’t have enough gate space, concessions were in the wrong area because everything was obviously pre-9/11 design. Its useful life was over.”

Casper Int’l Builds New Equipment Storage & Maintenance Facility

Casper Int’l Builds New Equipment Storage & Maintenance Facility
Commercial airports that were originally built as military airfields are often a mixed bag to operate. Costly infrastructure elements such as runways and buildings are already in place, but they weren’t designed to accommodate modern civilian traffic. Casper/Natrona County International Airport (CPR), in central Wyoming, is a prime example. Ever since the U.S. Army turned over its airfield along the North Platte River to Natrona County in 1949, CPR has used several World War II-era buildings to serve an evolving mix of commercial airlines, private aircraft operators and cargo carriers.

Portland Jetport Produces All of its Deicing Fluid In-House

Portland Jetport Produces All of its Deicing Fluid In-House
Airfield maintenance crews at Portland International Jetport (PWM) in Maine had one less item on their to-do list last fall: They didn’t have to order any aircraft deicing fluid for the upcoming winter. It was a bold change for the Atlantic coast airport, which receives an average of 62 inches of snow annually and is no stranger to blistery nor’easters.

How Erie Int’l Bounced Back After 5 Feet of Christmas Snow

How Erie Int’l Bounced Back After 5 Feet of Christmas Snow
Erie International (ERI) is used to sudden bouts of heavy snow, courtesy of nearby Lake Erie. It’s not unusual for the Pennsylvania airport to get 20 or 30 inches at a time. But even ERI’s seasoned personnel were challenged when a lake-effect storm lingered longer than usual and pounded the airport with more than 5 feet of snow—at Christmas, of all times.

Teamwork is Lynchpin of Snow Removal at Reno Int’l

Teamwork is Lynchpin of Snow Removal at Reno Int’l
As the gateway to world-famous ski slopes, big-name casinos and other popular tourist attractions, Reno International Airport (RNO) is under a lot of pressure to remain open 24/7 throughout the year, regardless of weather. Multiple departments band together to face the challenge head-on, but responsibility for clearing snow and ice off the runways falls on Airfield Maintenance Superintendent J. Scott Harkema and his staff.

Reducing Emissions & Operating Costs Sparks Push for Electric Buses

Reducing Emissions & Operating Costs Sparks Push for Electric Buses
A growing number of U.S. airports are replacing their fossil fuel-burning courtesy buses with electric vehicles, spurred by the promise of smaller carbon footprints and lower operating costs. FAA grants that subsidize emission-free technologies and a smoother, quieter ride for passengers also sweeten the deal.

Smyrna Airport Adds 600-Acre Business Park

Smyrna Airport Adds 600-Acre Business Park
The first axiom of real estate, “location, location, location,” is the secret behind the fast start of the new business park at Smyrna/Rutherford County Airport (MQY) in central Tennessee. The second axiom, “it’s all about relationships,” helps explain how the airport landed its first $100 million investor.

Tucson Int’l Refines Goals & Updates Terminal

Tucson Int’l Refines Goals & Updates Terminal
Prior to the Great Recession in the early 2000s, officials at Tucson International (TUS) were making plans to expand their aging two-concourse terminal to accommodate growing traffic. But as the economy took its toll on the airline industry by way of consolidation, they realized that expansion was no longer necessary at the origination/destination airport.

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Alaska Creates Statewide System for Credentialing Airport Employees

Alaska Creates Statewide System for Credentialing Airport Employees
“If you’ve seen one airport, you’ve seen one airport” is a popular saying in the industry. The sentiment is especially true in Alaska, where the state operates two very different airport systems: the Alaska International Airport System, comprised of Ted Stevens Anchorage and Fairbanks International, and the rural system, which includes 237 smaller airports.

San Antonio Int’l Builds Consolidated Rental Car Facility & New Parking Garage

San Antonio Int’l Builds Consolidated Rental Car Facility & New Parking Garage,Mindy Hamlin
When San Antonio International Airport (SAT) launched its $178 million consolidated rental car facility project in 2015, it was a direct response to customer requests for more convenience. Before the new facility was built, each rental car company operated out of its own satellite facility and provided its own shuttle service to and from the airport.

Cheyenne Area’s New Terminal Poised to Meet Region’s Air Service Needs

Cheyenne Area’s New Terminal Poised to Meet Region’s Air Service Needs
After two decades of thinking, planning and finally building, Cheyenne Regional Airport (CYS) recently opened its new $18.5 million terminal. As part of the debut celebration, airport, community and business officials gathered with the public on Nov. 4 to welcome SkyWest’s first flight into CYS from Dallas/Ft. Worth International (DFW), the first of scheduled daily flights between the two locales.

Training Program Benefits Community, Supplies Work Crews at Los Angeles Int’l

Training Program Benefits Community, Supplies Work Crews at Los Angeles Int’l
Los Angeles International Airport (LAX) is helping supply construction workers for its massive multi-billion dollar capital improvement project with a free development program that recruits, trains and provides union apprenticeships for local residents. The training provided is in construction trades such as electrical, carpentry, plumbing, sheet metal, drywall and flooring—all critical elements for upcoming construction projects at LAX.

Orlando Melbourne Int’l Meets Ambitious Deadline for Multi-Runway Project

Orlando Melbourne Int’l Meets Ambitious Deadline for Multi-Runway Project
Rehabilitating a runway is always a big challenge, and often takes years of planning and fundraising to accomplish. Orlando Melbourne International Airport (MLB) in Florida recently reconstructed all three of its runways in just 14 months.

Tallahassee Int’l Adds Second Solar Farm & Creates Sustainability Master Plan

Tallahassee Int’l Adds Second Solar Farm & Creates Sustainability Master Plan
Tallahassee International Airport (TLH) is always looking for ways to incorporate “green” elements into its infrastructure development projects and daily operations. It was home to the first solar farm in Tallahassee, and airport officials are redoubling their efforts with another, even larger, farm.

Dallas Fort Worth Int’l Improves Diversion Process with New Software

Plagued by the frequent need to divert flights due to severe weather, Dallas/Fort Worth International Airport (DFW) recently harnessed the collective brain power of the North Texas Irregular Operations Network to improve timeliness and predictability for passengers. The network, which includes all 23 airports in the DFW diversion area, developed a plan to ensure communication, coordination and collaboration between DFW and its diversion airports, airlines and government agencies. The primary goal: to address and mitigate the effects of diversions on passengers.

FREE Webinars

Xovis USA

 

RECORDED: Thursday August 31st, 2017 at 11:00 am EDT

Long waiting times make airports look bad and upset passengers. Even worse, long queues make airports lose money; people that wait more, spend less.

The basis to tackle waiting times, move the passengers more smoothly through the airport and leverage customer satisfaction is an accurate and reliable system to measure waiting times.

The 3D sensors and software solutions from Switzerland based Xovis have established as the industry's standard to measure and predict KPIs such as waiting times, process time and passenger throughput. Today, more than 45 international airports in and outside the USA count on Xovis.

During the webinar, Marc Rauch, Managing Director Xovis USA presents the technology of the global market leader in passenger flow monitoring including the following topics:

  • About Xovis
  • Xovis' Passenger Flow Measurement System
  • Technology and capabilities
  • Use Cases
  • Discussion

View an archived version of this session in its entirety: 

View full webinar:  Tackle Waiting Times in 3D - (Flash)
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Listen as Podcast: Tackle Waiting Times in 3D - (podcast)

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