b'58 LGA | YYZ INFO TECHNOLOGY FACTS&FIGURES \\Project: Improving Queue Management& Passenger Flow Location: LaGuardia Airport, Terminal BPrivate Terminal Operator: LaGuardia Gateway PartnersConsultant & Software Developer: Xovis Equipment: 100 sensors for new 1.3 million-sq.-ft. terminalDeployment: Sensors installed at taxi stand,TSA checkpoints Timeline: Research started before construction began in 2016; system was operational for terminal opening in June 2020LaGuardia and Toronto Pearson IntlLeverage Passenger Tracking SoftwareProject: Improving Queue Management to Manage Queues, Improve Flow & Passenger FlowBY BROOKE MASTERLocation: Toronto Pearson Intl After almost two years of dismalto better analyze passenger flow to enhance Airport Operator: Greater Toronto Airports Authority passenger volume, many airportsdaily operations. Both have complex Consultant & Software Developer: Xovisare experiencing record-breakingpassenger traffic and need to manage Timeline: Discussion began in 2017; systemtraffic as people finally fly off to their postponedqueues to keep operations running smoothly. deployed at check-in area in 2020, expanded to areavacations. Business travel is also resuming,With a plethora of logistics to take into for international-to-domestic transfers & connectionsalbeit not as quickly in most markets. With moreconsideration, each independently sought in 2021 travelers taking to the skies, understandingsoftware that could collect and manage data Equipment: About 400 sensors for check-in area,queue times, passenger behavior and terminalto help improve terminal operations and about 60 more in area for international-to-domesticthroughput are once again criticalperhapspassenger satisfaction. transfers & connectionseven more so than before due to lingeringAfter researching multiple options, YYZ and Deployment: Airport initially added sensors to covereffects of the COVID pandemic. entire footprint of check-in areas at terminals 1 & 3Terminal B at LGA both deployed the same (ticketing counters, self-service kiosks, automated bagAs digital technologies continue tosoftware system: Xovis. Designed specifically drops, etc.); sensors later added to international-to- permeate the industry, the clock is tickingfor airports, it zeros in on queue management, domestic transfer areas for airports that are not taking advantage ofspatial occupancy and wait times. Key Benefits: Real-time & historic data about keypassenger tracking software. performance indicators such as wait times, processing times & passenger throughput; enhanced health &Toronto Pearson International Airport (YYZ)Fresh Slate in Terminal Bsafety during pandemic; data can be used to alleviateand Terminal B at LaGuardia Airport (LGA)When LaGuardia Gateway Partners began bottlenecks, improve overall flow & enhance passengerclearly know the importance of finding waysplanning the massive redevelopment of satisfactionJuly | August 2022AirportImprovement.com'