b'40 BDLPASSENGER TRANSPORT With passenger traffic in a major downturn, the airports mainthink weve come up with something together that passengers terminal road was only lightly used. This provided an advantageand all the airport stakeholders are very happy with, he remarks.to the design-build team and offered the ideal conditions toBechara advises including rental companies in preliminary phases construct the connector bridge over the main terminal road, St.of the development process, because they will occupy, operate Lawrence adds. It would have been far more difficult to completeand maintain their spaces. Planning and designing such a facility that work pre-pandemic. without their early involvement would lead to several changes, Lessons Learned delays in schedule and potentially cost increases, he reasons. For other airports considering similar projects, Bruno suggestsWeiner notes that its important to develop facilities according fostering strong communication between the design team andto traffic forecasts and the airports master plan. He also rental car agencies. He also stresses the importance of wayfindingstresses the benefits of applying past experiences from other signage. You do the best you can, and then realize people just doprojects to continually improve sustainability, maintainability and different things when they get to an airport, he remarks. So youconstructability. It takes a huge team, a huge effort to pull all that have to make some minor changes. together, Weiner says. Consensus building is critical and making decisions early on, and sticking with them, is probably the key to Stakeholder engagement is key, Blum agrees. One of thea successful project in an ever-changing airport environment. most important aspects of the process to build this facility was the willingness of the project stakeholders to look at all aspectsLocke recommends carefully thinking through how traffic flows of the rental car experience at BDL and design a solution thatto and from this type of buildinghow that impacts current corrects all of the pain points rental car customers historically hadfacilities, the potential to displace traffic and people in parking to endure, he relates.facilities, etc. You need lots of early planning and testing to make sure that there are no critical flaws in your plan, he cautions. Minerva emphasizes the need to engage car rental companies to make gains in customer service and vehicle turn around. I Focusing on tomorrowssolutions todayRS&H delivers infrastructure solutions today for a more connected future where everyone can thrive. We translate experience into insight to design an exceptional journey.rsandh.com/aviationNovember | December 2022AirportImprovement.com'